CSR Representative Service Agent

Trina Davis

*** *. ****** *-***

West Sacramento CA 95605

To obtain a position that would utilize past skills and experiences while providing an opportunity to learn new trades that lead to personal and professional growth.

Authorized to work in the US for any employer

Work Experience

Support Services /CSR Representative

Rivercity Medical Group Sacramento Ca

April 24th, 2022- Present

Outbound/ Inbound calls offering the ECM services to eligible members.

Intense searching for members due to homelessness.

Excellent communication skills

Enjoy working in a Diverse group setting

Responsible for maintaining and updating spreadsheets daily

Conduct extensive Outreach for qualified members

Complete research for External / Bottom up referrals

Front Desk Clerk/Receptionist Solutions SF - San Francisco, CA October 2017 to February 2022

Multi-tasking while at Front Desk

•Prepared to use De-escalating skills

•Greet and monitor tenants upon entering building

•Good communication skills with tenants and visitors

•Excellent Telephone skills

•Upon each guest entering building check the eighty-six list

Private In-Home Caregiver

Pratt House - Modesto, CA April 2013 to March 2016

Assisted individual in day-to-day duties that included grocery shopping, preparing meals, performing laundry duties, organizing and arranging paperwork include bills and medical information

•Ordered and received material as necessary for all office use

•Answered all incoming phone calls and took accurate messages

•Worked on-call and round the clock depending on individual's needs

Paging Operator/411 Operator

G.C. Services - Modesto, CA March 2008 to December 2012

Relaying messages via satellite to the two-way pagers; typed in messages and transmitted data each way

•Acted as middleman in communicating messages from on individual to the other

•Responsible for accuracy of messages

•Clear lines of communication that required audible tone of voice and non-ambiguous messaging

•Received phone calls from customers who were looking for contact information for various business and residents

•Matched caller to appropriate company or organization; directed call traffic appropriately and in a timely manner

Program Assistant

CAP Regional office - Longview, WA

August 2005 to January 2007

Entered data into various databases depending on the nature of the work; worked with different software to keep accurate records

•Audited profiles and confirmed completion of applications

•Provided referrals for children to access various public services

•Prepared weekly progress reports for sales representatives

•Worked with individuals and determined what their needs were and matched them with appropriate agencies

•Received incoming phone calls and placed outbound calls

Education

Business Administration

Peralta Community College - Oakland, CA

Currently attending University of Arizona Global Campus to obtain Bachelor’s degree in Organizational Business

Additional Information

•Over 10 years’ experience working as a Paging Operator and Customer Service Agent for major companies including AAA and G.C. Services, Oakland Housing Authority

•Excellent customer service and rapport building skills; retained repeat customers on an on-going basis

•Comfortable and effective working with different cultural and socio-economic backgrounds

•Excellent oral and written communication skills and problem-solving abilities

•Ability to work effectively under pressure and in stressful situations, capable of meeting deadlines

•Works well with team as well as independently; worked efficiently as part of a crew

•Computer literate; people-oriented; organized, detailed and diligent

•Polite and diplomatic; capable of handling customer complaints and de-escalating potential situations

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