Joseph L. DeGudicibus

*** ********** ****** *** **

Lake Ronkonkoma New York 11779

631-***-****

adxmdi@r.postjobfree.com

EXPERIENCE

*/** – 1/11 VISA Fraud Associate, Merrill Lynch, Hopewell, NJ

Review account transactions and process authorizations for high net worth clients in order to detect and prevent fraudulent activities.

Block and reissue stolen or lost credit cards

Process disputes related to fraudulent transactions

11/97 – 6/07 Cardholder Management Services, Woodbury, N.Y.

Dispute Resolution /Collection Representative

Resolve cardholder disputes

Secure payments on past due accounts.

Assist cardholders with secured and unsecured credit card accounts.

Resolve cardholder and merchant chargeback and billing disputes.

4/90 – 11/97 Teachers Federal Credit Union, Farmingville, N.Y.

Assistant Supervisor

Process and Disburse student and installment loans.

Conduct credit investigations.

Resolve HESC compliance issues relating to student loan deferments and interest billing.

Conduct interviews with loan applicants.

Performed platform duties.

1/88 – 4/90 Manufacturers Hanover Trust, Hicksville, N.Y.

Student Loan Representative

Processed student loan applications.

PLUS and student loan disbursements.

Review and process deferment requests.

Calculation of deferment interest billing.

6/87 – 1/88 Bank Leumi Trust Company of New York, New York, N.Y.

Loan Officer.

Processed installment and student loan applications.

Handled loan disbursements and documentation.

Conducted credit and employment investigations

EDUCATION: Suffolk County Community College, Selden, N.Y.

Associates Degree in Social Science and Journalism

SKILLS: Experience using Microsoft Outlook, Word and Excel

Excellent telephone communications dealing with customer

service issues

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