Charles Hester

Auto Appraiser - Travelers Insurance

Murfreesboro, TN 37129

adxmdc@r.postjobfree.com

661-***-****

#readytowork

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Estimator

Toyota of Murfreesboro Collision Center - Murfreesboro, TN December 2019 to Present

Write estimates for customers. Order parts and follow up with customer throughout the repair process to insure they are up to date. Correspond with insurance companies for payments and supplemental damage.

Auto Appraiser

Travelers Insurance - Franklin, TN

March 2007 to March 2017

Handle auto physical claims on first and third party claims.

* Evaluate and determine actual cash values on all total loss vehicles.

* Settle total loss vehicles and dispose of salvage.

* Attain statements on qualified first party claims, interpret policies to ensure coverage is in order, set up rental cars, and make payments on aforementioned claims.

* Assist the auto/liability unit with investigation and gathering all necessary information, i.e. police reports, scene investigations, to determine if claim should paid or denied.

* Maintain quality claim files in accordance with appropriate best practices recognize and implement alternate means of resolution.

Claim Rep Auto

Travelers Insurance - Brentwood, TN

May 2006 to March 2007

Provide voice -to-voice contact within 24 hours of first report.

* Obtain facts to evaluate coverage, negligence, medical necessity and causation/damages.

* Identify subrogation opportunities; handle adverse subrogation and arbitration. Case Manager Juvenile Probation Officer

Department of Children's Services - Murfreesboro, TN April 2002 to May 2006

Counsel and arrange community based services for juveniles who have been placed on state probation.

• Complete assessments to place juveniles in DCS custody in appropriate residential treatment facilities for rehabilitation.

• Report progress or regression of juveniles to the Juvenile Court Judge. Criminal Intelligence Analyst

Florida Department of Children and Families - Bonifay, FL February 2001 to December 2001

Process intelligence information for use in law enforcement activities.

* Request information from multiple sources for investigative purposes.

* Compile information through use of computer, records and reports.

* Retrieve information from storage for use in investigations.

* Conduct investigative checks of materials such as drivers licenses, photos, criminal histories, wage reports, titles and liens. General Manager

Hester Car Sales - Bonifay, FL

August 1998 to February 2001

Successfully resolved aging accounts receivable issues.

* Performed analysis used to assist in strategic planning and business improvement initiatives.

* Reviewed and analyzed monthly data and presented findings to manager.

* Developed monthly financial reports.

* Kept track of costs to ensure that budgets were not exceeded.

* Assisted with payroll, tax, and account processing. Manager

Papa John's Pizza - Murfreesboro, TN

August 1996 to August 1998

Operated restaurant; responsible for ordering, inventory, sales, cash management, advertising, promotions and personnel management.

* Executed all operations for a high volume restaurant while supervising thirty employees.

* Responsible for opening and closing of restaurant.

* Maintained and tracked payroll for all employees.

* Trained new staff.

* Maintaining health and safety standards for those aimed at food industry. Education

Bachelor of Science in Criminal Justice

Troy University Dothan - Dothan, AL

August 1997 to December 2001

None

Chipola Junior College - Marianna, FL

January 1996 to June 2000

None

Middle Tennessee State University - Murfreesboro, TN August 1995 to May 2000

Skills

• Auto Estimating

• Intelligence Analysis

• Financial Report Writing

• Child Protective Services

• Writing Skills

Certifications and Licenses

Driver's License

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