Phyllis A. Williams

** ****** **** ****

Palm Coast, FL 32137

Tel. - 917-***-****(C) e-mail: adxmcc@r.postjobfree.com

EXPERIENCE

June 2010

-Present Assured Home Care LLC Palm Coast, FL

Office Manager

Responsible for general office duties which include scheduling of independent

contractors. Liaise with outside vendors. Ensure that hours worked are correct for

payroll.

April 2010 Flagler Health & Rehabilitation Center Bunnell, FL

- June2013 Receptionist/Administrative Assistant

- Greet facility visitors, answer telephone and route calls appropriately.

- Take employment applications and forward to the appropriate department head.

- Update Admissions and Discharge ledger from face sheets each day.

- Responsible for setting up care plan schedules and informing family members by

letter of these meetings.

- Handle all correspondence; secretarial duties to Administrator, filing,

photocopying, scanning, faxing and other clerical duties

June 2013 Staff Development Director/Recruiting & Onboarding Manager

- April 2021 Research, develop, and implement effective recruiting and staffing strategies

to attract a diverse pool of qualified and capable talent for the organization.

Develops, facilitates, and implements all phases of the recruitment and

onboarding process. Collaborates with department managers to identify and

draft detailed and accurate job descriptions and hiring criteria. Identifies and

implements efficient and effective recruiting methods and strategies based on

the available role, industry standards, and the needs of the organization. Drives

the job posting and advertisement processes. Screens applications and selects qualified candidates. Schedules interviews; oversees preparation of interview questions and other hiring and selection materials.

Assists with the interview process, attending and conducting interviews with

Department heads. Conducts New Hire Onboarding (orientation) and following

up with staff member during the preceptor period.

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July 2007 Palm Coast Data Palm Coast, FL

- April 2009 Account Manager (Trainee)

- Three-month training program for Account Managers which included the use of the AS400 system designed to be a versatile means for interactively communicating with all departments and to effectively and efficiently handle all clients’ needs. The AS400 also establishes flash count campaigns for mail receiving. Policy files are also keyed into the AS400 in order to determine whether the parameters set by the client are met. Training in all aspects of account management necessary for the efficient and effective performance of the job to ensure that all the clients’ needs are met.

Exstream Applications Developer

- Responsible for programming publication notices according to specifications dictated by clients and ensuring that the said notices are sent to subscribers in a timely manner.

- Manages and utilizes application design and web proofing tools to create,

maintain and meet approved deadlines.

-Identify problems on hold reports, check the accuracy and relevance of the

information and use sound judgment to generate and evaluate alternative

solutions.

- Use of AS400 for validating transactions.

July 1993 Derfner & Gillett, LLP New York, NY

- June 2007 Office Manager and Legal Secretary

- Responsible for the day to day management of the office, which include ensuring that all operations within the office are carried out efficiently; liaising with sub-tenant and responsible for monthly billing of sub-tenant.

- Maintain and manage security card access to employees on the floor ensuring each has appropriate access clearance in keeping with established company procedures.

- Supervise and train subordinate staff.

- Coordinate and correspond with vendors with respect to office equipment, office supplies and other office related duties; responsible for ensuring those vendors’ invoices are paid timely.

- Legal secretary to Senior Partner.

- Responsible for firm’s clients’ billing.

June 1988 Becker Glynn Melamed & Muffly New York, NY

- June 1993 Office Manager and Legal Secretary

- Responsible for the daily management of the office.

- Legal secretary to Senior Partner.

- Supervision of typing pool, clerical and part-time staff.

EDUCATION

Flagler Technical Center, Palm Coast, Florida

Medical Coder/Biller Program Certificate

Florida Ready to Work Certification – Bronze & Silver Certificates

Universities of Warwick and Nottingham, England

Post-Graduate Certificate in University Administration

University of Guyana, Guyana

Bachelor of Social Sciences - Management

Diploma in Public Administration

The Secretarial School, Guyana

Diploma in Secretarial Science

REFERENCES:

Mrs. Rebecca Levy, Former Administrator,

Flagler Health & Rehabilitation Center – 386-***-****

Ms. Norma Alvarez, Former Administrator,

Flagler Health & Rehabilitation Center – 386-***-****

Mrs. Josette Sterling, Part-time Risk Manager

Flagler Health & Rehabilitation Center – 386-***-****

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