VICKIE POLLARD

Biloxi, MS *****

Phone: 228-***-**** E-mail: adxmaq@r.postjobfree.com

Objective: Skills

Experienced Administrative Professional, with expertise in providing effective clerical support. Strong computer skills including Alpha and Numeric Data Entry. Proficient in Microsoft Office programs such as Outlook, Excel and Word. Ability to prioritize and multitask, strong attention to detail and the ability to persevere in a fast-paced environment. Detailed oriented. Resourceful. Proven track record of giving excellent support to senior level management as project and team leader, utilizing organizational and communication skills. Ability to work both collaboratively and independently. Education

High School Diploma (1981)

Work History

Customer Service Representative/Recruitment (Remote)

(Nov. 2022 – June 2023)

Leading Edge Connections, LLC

Tampa, FL 33626

•Answering inbound calls from customers resolving their issues customer service and customer support experience

•Strong phone and verbal communication skills along with active listening

•Using multiple browsers & systems using dual monitors

•Addressing customer questions and concerns through multiple communication channels such as phone, email and/or chat.

•Working with multiple platforms simultaneously without loss of efficiency

•Remained positive and professional in all customer interactions

•Trained for multiple cliental platforms for the company’s clients to provide services

•Conducted online recruitment interviews

Medical Records Clerk (Remote)

(Aug 2021 – Feb 2022)

Silbert, Pitre & Friedman

Gulfport, MS

•Reviewing, requesting, obtaining, and organizing medical records and bills

•Microsoft Office Suite, Adobe, Word Processing, CIOX Health Portal, MRO Portal, ChartSwap and FileVine Client Case Information Program

Title Clerk (Remote)

(Aug 2020 – Apr 2021)

Advantage Title

Bay St Louis, MS 39520

•Responding to client emails

•Answer phone calls and transfer calls to appropriate party.

•Placing title orders

•Generating title package documents

•Uploading and data key entry of information from title search documents

•Proficient computer skills were utilized daily.

•Excellent written and verbal communication skills were utilized daily

•Daily Alpha/Numeric Data Entry key coding

•Ensuring timely completion to meet deadlines.

Real Estate Assistant/Litigation Clerk

(June 2016 – June 2020)

Page, Mannino, Peresich & McDermott, P

Biloxi, MS 39533

•Assist Real Estate Paralegal in preparing for closings

•Responding to client emails

•Answer phone calls and transfer calls to appropriate party

•Placing title orders.

•Generating title package documents

•Uploading and data key entry of information from title search documents

•Proficient computer skills were utilized daily.

• Excellent written and verbal communication skills were utilized daily

•Daily Alpha/Numeric Data Entry key coding

•Ensuring timely completion to meet deadlines.

Receptionist/Invoice Management

(Aug 2012 – May 2016)

Shapiro & Massey

Flowood, MS 39232

• Managing 5 Phone Lines for 24 Co-Workers and 6 Attorneys.

• Invoice Management, communication with the company’s 41 clients via outlook email with regards to any invoices that have payment issues, submissions, and rejections.

• Updating and monitoring weekly Foreclosure Sales Bids.

•Receiving and Sorting mail.

•Uploading documents into Client’s 3rd Party Systems

•Receiving Title Work for Foreclosures and entering them into our CMS and NBS Billing Systems

•Requesting checks for the Title Work received from 7 different Title Companies.

•Working in Clients 3rd Party Systems submitting invoices, uploading documents, closing files, receiving, and posting reinstatements, payoffs, and 3rd Party funds on foreclosures.

•Receiving, paying, and requesting checks for invoices of Auctioneers. Coding Paralegal/Paralegal Assistant

(2002-2010)

Foreman, Perry, Watkins, Krutz and Tardy

Jackson, MS 39201

•Filing, Organization

•Creating spreadsheets and coding all documents for Fraud Screening.

•Team Leader on various multi-district litigation projects

•Familiarized with Hearings, Complaints, and depositions.

•Assisting Paralegal with all duties pertinent to active cases.

•Train new employees

•Assigning duties and managing time for 10-13 Attorneys and Paralegals.

•Ensuring timely completion to meet deadlines

•Daily work in a variety of programs to include Microsoft Office (Excel, Word); Pacer; CLS Case Logistics.

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