Operations Associate Training Manager

DIVA ROWE

205-***-**** ********@*****.*** BESSEMER AL 35020

PROFESSIONAL SUMMARY

Fifteen years of commitment to helping customers resolve issues and having a positive experience. Excel in both team environment and working independently. Proven ability to listen attentively, resolve conflict quickly and efficiently, and develop engaging professional relationships.

SKILLS

Verbal and written communication Data analysis Interpersonal Conflict resolution Active listening Adaptability Empathy Attention to detail

TOOLS

Microsoft Office Suite Amazon Proprietary Suite

EXPERIENCE

Amazon Central Operations Associate March 2020 - Present

Identify and address errors in dwelling customer shipments and inventory counts.

• Work with multiple departments, managers, and associates to help minimize errors,

accidents, and ensure proper location of inventory and customer shipments.

• Research and locate missing shipment items

• Proficiency in telecommunications, computer software, and MS Office

• Trained associates on material handling processes to reduce shipping time.

• Regularly help communication between managers and associates.

• Reassigned ASINS to products for proper scanning and packing.

• Deliver feedback on improvements to advance operational efficiencies.

• Maintain proper and accurate communication between central team and warehouse.

• Also trained in Pack, Sort, Slam, Singles, Ship dock, and Transshipment.

Cantina Laredo Front of House-Training Manager January 2019 -March 2020

Demonstrated leadership by supervising a team of 30 front of house staff members and implementing adequate training which resulted in improved performance.

Supervise all opening and closing duties.

Adhered to all cash policy guidelines which included being responsible for daily deposits and balancing cash drawers.

Improved customer satisfaction by acknowledging and resolving any customer conflict related issues.

Partnered with back of house manager to provide a seamless workflow resulting in a better customer experience.

Babalu Tapas and Tacos Front of House-Training Manager June 2018- January 2019

Trained and coordinated seamless workflow between front and back of house teams

Provided appropriate solutions and alternatives to all customer complaints to ensure satisfactory experience.

Document customer interactions

Process customer accounts

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