Front Desk Officer
Resume:
Tahera Hossain
linkedin.com/in/tahera-hossain-*778b331
Contact Details
adxm48@r.postjobfree.com
***-**, *** ***, *******, NY1143
Skills
* OPERA, PMS
* Cloud based opera
*VIMAS
* MC
Basic Computer skills
* Software Applications: MS Office (Word, Excel, PowerPoint,), E-Browse, Data visualization
* Graphics design (Adobe Illustrator & Photoshop)
Special Achievement at Tryp
Received appreciation from a guest for supporting and designing their reservations for their 3 visits at TRYP hotel.
Workshop
*Completed 36 hours course on PMP (Project Management Professional) in April ’18 from STC, Bangladesh.
*Training on 13 Lessons to Turn every company into fantastic brands organized by BdJobs, Bangladesh.
*Training on Advanced Vaccinology in CMC Vellore ‘INDVAC 2014’
Special Achievement
Received a recognition with ‘Letter of Appreciation’ from Bangladesh Solar & Renewable Energy Association (BSREA), Bangladesh for keeping contribution in issuing first issue of BSREA newsletter (a publication) through concept derivation, design planning, writing & proof reading & complete production in the BSREA 1st AGM
Personal Strengths
*Capable of learning quickly and execute it
*Possess excellent interpersonal skills and team player abilities
*Capable of maintaining nerve under immense pressure and in a challenging work environment
Co-curricular Activities
* Proud of being a part SAARC held in Bangladesh and worked as a conference aid.
* Feel great to be student at North South University, Bangladesh and to lead a year as vice president in the club.
* Ex-vice President of Junior Chamber International (JCI), West Bangladesh.
Personal Particulars
Mother’s name: Farida Hossain
Fathers name: Motahar Hossain, GM, Central Controller, Flight Operation, Biman Bangladesh Airlines (retired).
Date of Birth: 20 – 02 – 1986
Nationality: Bangladeshi
Religion: Islam
Dependent: One Child
Hobby: Music, Poems, Badminton
Career Summary
At present executing in multi-functional roles in hospitality industry (reservation & billing coordinating and front desk supervising). Performed in dynamic positions within diversified industries with effective results in different sectors of business revenue (operation, management and marketing, and sales department) by applying my skills and experiences as optimistic, proactive, and dedicated team-player to attain organizational goals. Lead trained and coached team members with subjective tools as well as motivational approach.
Work Experience
Tryp Times Square South by Wyndham, USA
Tryp is a franchise of Wyndham chain hotel with its prime advantage of the establishment’s location.
Reservation Assistant Manager, Sales & Marketing (July 01, 2021 – Contd).
*Maximize daily sales through overbooking and balancing the house with the analysis of the demanding trend of the room type and no-show
* Reservations (on call, through email for single or Groups of 10-20 rooms)
*Checking FIT reservations and ensuring correct rates as per contract
*Checking daily arrivals for adjusting rate OTA booking amount & taking payments for all reservations
*Coordinating OTA through extranets (through call if needed) to notify declined transactions and wrong charges and refunds
*Closing the open balance of no-show & cancellation in opera through ‘adjustment, post charge, billing & refund’.
*Reconciling OTA bookings
*Reconciling ‘Dayuse’ reservations
*Answering customer's queries through OTA
*Responding to the guest's review through Wyndham Medallia
*Train new employees reservation and front desk’s with OPERA, PMS for performing daily tasks under their job description.
* Trained the front desk staff with new technical upgradation in Opera Cloud in November 2022
*Supervising & supporting front desk to deal with special cases at the floor or in crisis management.
* Provide support for The Paul Hotel & Echonolodge (two hotels under same owner): responding to customer reviews, front desk & billing support.
Achievement: Increased occupancy by 7-10% through trend analysis.
Front desk officer (November 01, 2020 – June 30, 2021)
*Rescheduling guests with credit to visit for 2021 and making new reaservation for guests.
*Front desk’s tasks: check-in & checkout, due out, room assigning, room move, checking occupancy, cash payments, wal-in reservation making and supporting in house guest’s issue, coordinating with housekeeping to handle any issues / complaints raised by guests.
*Enrollments for Wyndham membership *Responding guest’s review on Choice medallia for the Paul and Echonolodge hotel (another sister concern of Tryp hotel) and making Dayuse & Walk in reservations
GlaxoSmithKline Bangladesh Limited
Glaxosmithkline Bangladesh limited was a multinational company, the pioneer one in the pharmaceuticle industry in Bangladesh, and the yearly turnover was BDT 500CR.
Product Manager, Marketing (May 1, 2017 – December 31 2018)
* Brand Management: 360 degree management in vaccine portfolio
* Managing the PnL of brands and ensure ROI including strategic planning for years
* Ensuring implementation by people management (motivating sales team and exercising positive energy with cross functional stakeholders by extensive discussion and follow ups to obtain organization’s objective.)
* Supply Management: Ensuring with cross functional stakeholders; regulatory, procurement, global hub (short term and long term)
* Multi channel Marketing through digital media for marketing department
*Distribution Efficiency Management by opening new routes
* Managing price and discount policy to reach competitive edge
* Trained internal and external stakeholders on disease and remedy
Pharmacy Channel Manager (October 1, 2015- April 30 2017)
* Channel Management: Route to market strategy planning and implementing the short & long term goals based on brands’ volume trend *
People Management: supervising the sales team across Bangladesh to achieve yearly numbers managing supply gaps in the tenure and realizing the actual turnover.
Achievement: Embedding the channel in core marketing achieving targeted overhead sales output.
Manager, Corporate Business,
GlaxoSmithKline Bangladesh Limited November 12, 2013- September 30, 2015
* Bringing new "Business Collaboration / Partnership Projects" with External stakeholders, (NGO/ Hospitals/ corporate institution/ healthcare professionals)
* Developed advertising and promotional strategy and organizing workshops for healthcare professionals to support ROI
Achievement: Sales growth in key accounts (opened 200 new accounts).
Energypac Power Generation Ltd. Bangladesh
The pioneer company in Bangladesh for manufacturing transformer and exporting, supplying generator, and installing power plant across country.
Senior Officer, Corporate Branding (July 15, 2010 – October 30, 2013)
* To supervise the branding planning, promotional and communication strategy planning, preparing A&P budget and implementing
Achievements: Developed a corporate documentary, newsletter, corporate brochure, customer database, e- marketing tools.
Olympic Industries Limited, Bangladesh
Brand executive (Custodian of Biscuit brands) October 1, 2009 – June 30, 2010
* To develop ideas for new product or product line (biscuit flavor, pricing & packaging) analyzing & understanding the market, sample testing of the product for taste, planning trade offers and promotional stratregy
Achievement: Launched marie category biscuit and a cracker biscuit
Roop, Advertising firm
Client service executive (November 1, 2007 – October 30, 2008)
Specific job in the firm is doing client service, creating brand and promotional strategy for the client.
Achievement: Won a contract for the organization (as advertising agency partnership) with Pan Pacific Sonargaon Hotel through a bidding with giving them complete one year marketing and promotional strategy to be competitive in real market.
** Worked in Quantum Market Research firm as Transcriber (as part time job for about two years during graduation period)
Educational Qualification
North South University, Bangladesh
Master’s in business administration 2009 – 2011 Bachelor of Business Administration 2004 - 2008
Major: Marketing Major: Marketing, Minor: Finance & Accounting
Reference
Francis Gomes
Finance Controller
Tryp Times Square, by Wyndham, USA
Email: adxm48@r.postjobfree.com
Phone: 646-***-****
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