Service Representative Data Entry

Yvonne O. Rosales

**** ***** *** ******* ****, CA. 91706

adxm2q@r.postjobfree.com 626-***-****

EDUCATION

National Education Bryman, Rosemead, California

Medical Office Management

Sierra Vista High School, Baldwin Park, California General Education

Experience

Emtek Products

6/2022 - Present

Customer Service Representative

Process a variety of orders timely and accurately, update customer records, and respond to phone calls, emails and other inquiries or requests from customers in a timely and professional manner. Provide technical support, handle product returns and enter return authorizations. Accurately use CRM technology

(Dynamics), advanced VOIP phone systems (ShoreTel) and Oracle ERP to support customer and team needs Identify and recommend customer service and process enhancements that elevate our service to our customers., Ontellus

08/2019-5/22

Record Retrieval Specialist

Records retrieval responsibilities, data entry, eFax, email corresponded letter, include collecting medical records and films radiology images, employment/Payroll records from Dr's Office, Hospital and other facilities. Maintain awareness and understanding of compliance with all local, state, federal and ACHC regulations/standards.

Ajilon Professional Staffing/California Medical Business Services 12/2018-4/2019

Scheduler/Data Entry

Responsible for processing and maintaining complete and accurate electronic medical records, performs clerical functions related to medical records, filing, and data processing, along with inputting Physician's plan of care and other medical information into the computer upon requested. Diversified Medical Records Services, INC

2/2017- 9/2018 Medical Records Associate

Responsible for processing maintaining a complete and accurate electronic medical record as required by providers, along with hospitals and medical Staff. Performs clerical functions related to medical records, filing, and data 1

processing, along with inputting physician's plan of care and other medical information into the computer when requested. Maintain awareness and understanding of compliance with all local, state, federal and ACHC regulations/standards.

Life Stream Blood Bank, San Bernardino, California 11/2007-2/2017

Capacity Planner/Special Service Coordinator

Responsible for planning, scheduling and coordinating sixty to eighty staff for eight to ten mobiles per day and four centers, along with supplies, equipment, vehicles and warehouse orders to meet daily operational needs and objectives. I’ve registered over thirty donors per day for whole blood, Allergenic, Apheresis, Autologous, Therapeutic, and Bone Marrow.

Skills

Microsoft Word 2010, Microsoft Excel 2010, Outlook 2010 and 50 wpn. ShoreTel, AA Connect, Allscipts gateway 16.30, Chart Maxx 6.20, PDF Acrobat, Right fax, Affinity Client, and Web Ambassador. Merge RIS, VSDM

ReferencesFurnished upon request

2

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