**/**** - ******* **** **** Manager, Community and Social Service Specialists, All Other

Workforce Solutions Deep East Texas, Lufkin, TX

Conduct outreach with Health and Human Services Commission for Snap Participants. Conduct orientations.

Answer calls, fax good cause letters to Health and Human Services Commission daily.

Speak to any Snap participant about their cases. When conducting orientations this is done in person. I interview them and set up Employment Assessments to address any barriers they may have. I help with resume building, sometimes gas assistance and work equipment also educational goals that we can work on together. I verify benefits for every single person on the case load reports, day to day. 04/2021 - Current NDWG Case Manager/Outreach and Eligibility Special, Social and Human Service Assistants

Workforce Solutions Deep East Texas, Lufkin, TX

Case management, interviewing customers, conducting background checks, drug screens, setting up interviews, conducting payroll weekly, case files, job searches. Continued contact with each customer on the case load. Conducting monthly work assessments in person on the job sites for the active customers. Self-assessments, leadership assessments, work at the front counter assisting customers in person after hours.

Outreach and Eligibility over 6 Counties. Assisting with qualifying potential customers for training, work, assist with resources with other community partners in the areas. And to address anything that may be a barrier for gainful employment and support services.

01/2020 - 03/2021 Customer Service Representative (CSR), Telemarketers ETECH, LUFKIN, TX

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

06/2020 - 12/2020 Receptionist Intern, Receptionists and Information Clerks Pregnancy Help Center, Lufkin, TX

Data entry, answered phones, covid screening, called past clients for new upcoming LAURA RODARTE

1264 S FM 706, Lufkin, TX 75904

Phone: 936-***-****

Alt Phone: 936-***-****

Email: adxm1d@r.postjobfree.com

Objective

Seeking an occupation that will satisfy the work value and allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding to needs of Co- workers, and Social Services.

Abilities

The ability to listen to and understand information and ideas presented through spoken words and sentences to communicate information and ideas in speaking, so others will understand you, to read and understand information and ideas presented in writing to apply general rules to specific problems to produce answers.Administrative duties to include case management, human resources and vast customer service experience.

Employment History

classes

01/2010 - 08/2010 Insurance Producer

Farmers Insurance, SCHERTZ, TX

Administrative and Customer Service Duties. Sales, claims processing, billing, collections and insurance updates and or changes. In both home and auto insurance.

05/1991 ACADEMICS / ACADEMICS

High School Diploma

NEW BRAUNFELS HIGH SCHOOL, NEW BRAUNFELS, TX

References Available on Request

Education History

Certifications

Additional Information

References