Project Manager Program Analyst
Resume:
Ms. DaVeena White
Charlotte, NC, 28217
adxm0z@r.postjobfree.com
Work Experience
Department on Disability Services 2016 – 2020
Washington, DC
Project Manager (PCT) –
As the project manager I create and execute work plans, which aim to improve the overall service delivery of the system. This includes strategies and revisions as appropriate to meet changing needs and requirements. I function as the internal subject matter expert in Person Centered Thinking (PCT), including developing, reviewing and reporting on agency regulations, policies, procedures, etc. through the lens of PCT; represent the agency in inter-agency work groups and meetings on PCT; and provide supervision, guidance and support to the over 70 service providers within our system.
As a next level internationally certified PCT Mentor, I develop and manage the plans and schedules of the 20+ PCT trainers and coaches within the agency. I am responsible for leading the agency’s effort in becoming a Person Centered Organization. This includes, providing an estimate of resources required, coordinate individual responsibilities, define milestones and deliverables, monitor activities, evaluate and report on accomplishments. Identify alternative solutions to unique business problems in assigned projects, integrate the work of others as a team or project; and predict future environments or the impact on future processes. Manage the day to day operational aspects of the scope of the projects. Monitor and report on progress to all stakeholders. Prepare and present reports defining project’s progress, problems and solutions. Implement and manage project changes and interventions to achieve project results. Review deliverables prepared by the team before presenting to management. Lead presentations, gain approval of proposals for new initiatives and provide effective project management assistance. Design, develop and implement an online tracking system for PCT initiatives, including but not limited to trainings, coaching and the learning community. Provide oversight coaching and mentoring to the DDS PCT trainers and coaches. As a Nationally Certified Person Centered Thinking Trainer, I provide ongoing trainings to internal and external stakeholders. As part of the Learning Community for Person Centered Practices, I share knowledge about supporting people in getting the lives they want. The focus is on developing and disseminating practical tools that helped people in having positive control in their lives. This was accomplished by conducting weekly trainings, which provide hands on instructions on how to positively support people in leading self –directed lives, supporting those who use the person centered thinking tools and those who train others to use them.
Function as the internal subject matter expert in Person Centered Thinking (PCT), including developing, reviewing and commenting on agency regulations, policies, procedures, etc. through the lens of PCT; represent the agency in inter-agency work groups and meetings on PCT; and provide advice and guidance upon request.
Department on Disability Services October 2014 – September 2016
Washington, DC
Rights and Advocacy Specialist –
As one of the two Rights and Advocacy Specialist within the Quality Management Division, my primary duty was to ensure that the rights of the people we served were protected. I facilitated the monthly Human Rights Advisory Committee (HRAC) meetings, as well as the weekly Restrictive Control Review Committee (RCRC). The Department on Disability Service’s HRAC is charged with the responsibility of providing guidance and oversight in all matters pertaining to the human rights of people receiving services as part of the DDS service delivery system. Through its oversight and recommendations, the Committee safeguards and promotes the rights and freedoms of people supported by the Developmental Disabilities Administration by ensuring that all allegations of human rights violations are properly reviewed and resolved. As the RAS I reviewed all behavior support plans than contain any restrictive interventions to ensure that persons are not being overly restricted. I maintained overall responsibility for the coordination of all of DDS’s advocacy activities and rights promotion and protection activities. Specifically, as the RAS I facilitated HRAC and RCRC meetings, including emergency reviews, as needed and served as an advisor to the Committee. Worked with the person’s support team to ensure that the person is supported, attended the meeting, their circle of support were invited, and all relevant documents were available to the committee for review; and after the meetings the person is notified of the results of the review and the person’s right to appeal the Committee’s recommendation(s) in accordance with DDS policy. I provided written feedback from the Committee to the person’s support team and to the Deputy Director for DDA or DDS Director as appropriate. I identified trends, and or areas for systemic improvement.
Department on Disability Services January 2014 – October 2014
Washington, DC
Program Analyst –
As a part of the Quality Management Division, I oversaw and coordinated services for District of Columbia residents with intellectual and/or developmental disabilities. Through a network of private and not for profit providers, I ensured that residents receive the services and supports needed to lead self-determined and valued lives in the community. My contribution specifically focused on examination and improvement of the service delivery systems. Through observation and analysis, I determined if the current systems and processes are effective in achieving objectives. Documentation of findings, including weaknesses, problem areas and system changes are organized in order to present recommendations and resolutions to increase program effectiveness. Evaluated work processes, operations, policies and procedures in order to identify needed changes in methodology. I paid particular attention to monitoring and compliance reviews of internal and external operations. Was responsible in resolving outstanding compliance issues, monitoring residential and day services, provided training and technical assistance when needed. Prepared complex reports based on findings and data collection in order to determine possible alternative courses of action, while taking into consideration legislative, programmatic concerns and management issues. I was also in the process of becoming a certified Person Centered Thinking Trainer.
Department of Disability Services September 2013 – January 2014
Washington, DC
Human Resource Specialist -
Coordinated district-wide employee training initiatives, worked closely with area universities, and other provider organizations. Performed and executed a broad range of assignments involving the design and delivery of training, organizational development interventions, and assisted with carrying out Human Resources Development program. Planned, created and administered operational modules and evaluated programs designed to develop employees and manage learning tools within the agency. I determined priorities for training and orientation programs. I coordinated with the supervisor to ensure support of the goals and objectives of various training methods as well as new approaches and ideas. I communicated with managers, supervisors and other personnel of the agency to test the effectiveness of training programs, refined existing programs and planned future training programs. I developed effective services programs, policies and module training plans, including determining those areas requiring the need for analysis and study. Developed on-going programs designed to comply with Federal and District laws, court orders and provided input as to their effectiveness. Developed standards and guidelines for evaluating the impact of the training programs agency-wide. Developed guidelines, criteria, standards, instructional methods, course materials, training aids, and new or improved applications of educational technology for use in operating employee development programs. Provided technical guidance and advisory services to managers, supervisors and departments on the implementation of various programs and organizational development interventions. Related specialized and individualized training programs to employees not meeting expectations. Represented the agency, and developed cooperative relationships with the federal, state and local government, educational institutions, and private industry. Reviewed, analyzed, and evaluated employee’s developmental programs to determine their quality and overall effectiveness. Represented the supervisor on committees and task force agendas relating to training and human resource development District-wide. Implemented projects which involved research in new areas of human resource development. Collaborated with others to accomplish work related activities. Provided information about opportunities, services, or costs. Monitored programs, projects, operations or activities, maintained, and updated data records or other pertinent information. Determined appropriate training offerings for each employee’s needs, developed mandatory and optional coursework requirements, and made recommendations for implementation to senior management. Evaluated actual and proposed training and professional development offerings and opportunities.
Person Centered Partnerships, Inc. September 2007 – June 2010
Charlotte, NC
Qualified Mental Health Professional –
Supervised Associate Professionals and Community Support Workers. Provided an array of services including diagnostic assessments, treatment plans, and case management to a specialized caseload. Both adult and juvenile, including dual-diagnosed clients, occurring in custody and/or in the community. Coordinated and oversaw the initial and ongoing assessment activities, initial development and on-going revision of person centered plans. Monitored implementation of the plan. Coordinated with community agencies to carry out the treatment plan. Provided direct services as indicated in the treatment plan. Provided supportive counseling and education to consumers to assist them in achieving their recovery goals. Assisted both youth and adults in accessing available benefits and services. Implemented approaches to enhance clients’ natural supports. Utilized motivational interviewing and provided stage appropriate interventions. Maintained applicable professional, legal and ethical standards, including confidentiality, dual relations, and informed consent. Provided clinical documentation, reports, and records to meet State, Federal, Regional and departmental standards and requirements. Assessed clinical formulations that directed treatment considerations and focus. Provided clear documentation for diagnostic assessments. Provided detailed, organized, and timely progress reports. Worked effectively within a multidisciplinary team. Attended staff meetings, community agency meetings, participated in skills trainings and updates, completed other assignments and tasks as directed by supervisor and/or Director.
Education
Bachelor of Arts in Sociology/Psychology 1997
South Carolina State University
Real Estate Principles 2000
Central Piedmont Community College
References upon request
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