Kaycee M. Richmond

San Jose, CA * 408-***-**** * adxm0m@r.postjobfree.com

CORE COMPETENCIES

●Customer Service

●Diligent

●Detailed and Organized

Training and Leadership

Professional Experience

Los Gatos Glass, LLC.

Receptionist/Executive Administrative Assistant

2022 - Present

●Informing customers/clients of job progress

●Answering phone calls and emails

●Scheduling owner appointments/meetings

●Scheduling appointments for crew installation

●Ordering office supplies

●Payment processing

●Ordering job materials

●Vendor inquiry, ordering, tracking

●Writing quotes and correspondence

APPLE through Blackstone, Cupertino, CA

Receptionist / Guest & Badge Services, November 2021 - 2022

●Opening and closing the days lobby

●Happily greeting every person I see

●Assist with health screenings and following steps

●Package handling and informing

●Daily record inventory

●Sending reminder emails

●Checking out masks and antigen tests

●Assisting residents with temporary badges

●Assisting anyone with the questions they have

●System training

DHL through SELECT STAFFING, SAN JOSE, CA

International Shipping Clerk, August 2021 - September 2021

●Generate Invoices for product to ship international

●Notify customer and shipping company

●Respond to customer inquiry about invoice

●Shipped to China, Taiwan, Japan, Korea, Germany, Israel

WILEY X, HAYWARD, CA

QA/QC, August 2021

●Clean and inspect to Military Specs

●Final assemble product

●Quantify product rejection

QUANTUM CONNECTIONS CORPORATION, SAN JOSE, CA

Lead Generator, February 2013-May 2013

●Generating leads for Home Depot

●Setting appointments with customer

●Daily and weekly paperwork

RCH CABLE, FREMONT, CA

Customer Service/Dispatch, July 2012-January 2013

●Dispatch – Took calls from field representatives, processing payments, researching account, daily work processing, wrote various reports for production

●Called customers to update accounts, set appointments for technicians, process payments, daily/weekly reports, assisting technicians with appointments

●Responsible for the opening/closing building

MEDIA PROMOTIONS INC., SAN JOSE, CA

Assistant Manager, February 2008-September 2010

●Cold calling for newspaper promotions.

●Verifier (06/08) – Verification of each order. Filled out proper forms for each order. Requested billing information including credit card numbers, e mail addresses. Keeping track of orders.

●Answered and clarified any questions subscribers might have.

●Assistant Manager (12/08-09/10) – Responsible for opening and closing the office. Imported/exported numbers into the dialer. Employee hiring/firing, training, evaluations, scheduling hours, payroll. Sending daily reports of production to clients. Office maintenance and supply ordering.

APPLIED ANODIZE INC., SAN JOSE, CA

Chemist, QA/QC Lead, January 2007-March 2008

●Opening and closing production buildings.

●QA/QC Lead – Notifying customers of their orders progress. Writing up damaged materials, locating parts and their status, emailing customers about questions and concerns. Calibration of each necessary tool. Inventory control for three departments. Training employees, keeping track of their training. Updating document control and filing into archives. Shipping and receiving material.

●Starting the Anodize line – Checking and calibrating every chemical bath. Adjusting chemical levels all day so parts can be run throughout.

●Chemist – Testing levels of contaminants in tanks daily to help prevent problems. Titrations of each tank on their scheduled routine to keep within operating standards. Chemically adjusting each tank to be in OSHA standards. Recording and tracking logs of each individual tank. Performing quality tests to prove anodizing was done correctly.

KELLY SERVICES FOR HOSPIRA, MORGAN HILL, CA

Material Handler, Assembly Line worker for Plum A+ Department, January 2006-December 2006

●Assembling medicinal pumps for hospitals.

●Training new employees how to build units.

●Calibration and testing of each unit.

●Driving force to make sure production needs were met each day.

●Material Handler (05/06) – Ordering materials, replenishment of stock, writing up damages or materials or wrong materials, preparing stations each day for a different product produced.

ENGINEERED SOLUTIONS, SUNNYVALE, CA

File Clerk Plus, June 2002-September 2002

●Organized, filed, condensed old job order files.

●Pulled BOM’s, assistant for master scheduling.

●Assembly/Test Tech – Medical devices, built kits, downloaded data, shipping/receiving, devise programming, medical report generating.

●Kitting for production.

●Calibration, testing and QA/QC inspection.

●Manufacturing Engineering admin.

Education

●Evergreen Valley College (09/13-Present) – 3.7 GPA; General Studies working toward an AA in Chemistry and Psychology

●Hospira (2006) – Material Handler Certified

Additional Skills

●Material Handling

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