Post Job Free

Resume

Sign in

Customer Service Relationship Manager

Location:
New Delhi, Delhi, India
Posted:
June 09, 2023

Contact this candidate

Resume:

ADARSH GUPTA

BUSINESS ADMINISTRATION

997-***-****

adarshgpt115@gmail

.com

Experience

Tata Consultancy

Services

July 2022 - Still

Senior Process Associate

Review of documentation for entities such as corporation, charities, individuals as per policy / jurisdiction for all KYC / CDD documentation and raising request for information/document required as per the procedure

Conduct due diligence and highlight procedural requirements if there is any defect

Review helpful ownership (BO) and key controller according policy and screen for sanctions and adverse media

Complete review in a timely and efficient manner

Maintain awareness of regulatory updates and incorporate process and procedural changes in the due diligence review process Interpret evidence from multiple tools and systems to resolve legitimacy of customer behavior across multiple products Assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement Tackle routine problems, largely through precedent and referral to general guidelines

Icici Bank Limited

May 2021 - July 2022

Relationship Manager

Ensured all process right from login of file, sanctioning, legal, technical and disbursement is done is done in right manner and within stipulated time frame.

Worked on resolving client queries and getting transaction done on timely manner

Managed a team of 15 people including wealth and Relationship Manager by helping them identifying Mortgage opportunities and accompanying them to meeting and conducting daily

branch hurdles.

Worked on banking Software like Finone, APS, i-view, i-disburse which are Banking Softwares

Used in Mortgage Loan credit and other Operations related work in Loan disbursement.

Extramarks education

Pvt Ltd

February 2020 - September

2020.

Business development executive

Familiarizing yourself with all products and services offered by our company.

Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.

Attending networking activities to research and connect with prospective clients.

Maintaining meaningful relationships with existing clients to ensure that they are retained.

Education

Amity University

2018 - 2020

Master's In Business Administration

•MBA with dual specification in marketing sales and finance . Manav Bharti University

2015 - 2018

Bachelor of Commerce

Central Board Of

Secondary Education

2013 - 2015

Intermediate of Commerce

Central Board Of

Secondary Education

2012 - 2013

Senior class

Projects

Mahindra and Mahindra

June 2019 - August 2019

Customer Loyalty towards Mahindra and Mahindra

Acquiring basic knowledge About Models.

Understanding the requirements of the customers and fulfilling them properly.

Maintaining a good relation with the Customers.

Other Info

Skills

Knowledge Of Digital Marketing

Knowledge of Ms office

Analytical skills

Interest

Music, Travelling

Languages

English, Hindi

linkedin.com/in/adarsh-

gupta-a9100316b/



Contact this candidate