Customer Service Hr Manager

Elva Flores

***** * ******* **, ********, Arizona 85338

Cell: 323-***-**** adxlyt@r.postjobfree.com

Skills and Qualifications:

Bilingual English and Spanish read, write, and speak with fluency. – Analytical Skills – Communication Skills – Computer Skills – Customer Service Skills – Interpersonal Skills – Leadership Skills – Management Skills – Organizational Skills – Technical Skills – Time Management Skills.

Programs – Ultipro, ADP workforce now – Word – Timeslips - HRIS Systems – Hour Doc – National PEO – JDE – Kronos – Paychecks – Paylocity – Word Programs. Over 13 years in HR experience, 5 years of manufacturing experience, well rounded HR skills and knowledge, full cycle recruiting, payroll, audits files, I9’s, full cycle recruiting, new hire orientations, benefits, coaching, trainings, and investigations. Professional Experience:

JetStream Ground Services: HR Hiring Manager – January 2021 to Present, 188 employees at Phoenix Sky Harbor Airport.

Staff of 3 recruiters, worked in collaboration with operations to full fill positions that are in need. 24 hours operation 7 days a week. Full cycle recruiting, post / pre employment drug screens, onboarding, work with management in retention and how to attract new candidates. Network with vendors to attract traffic to our site and location. Work with HR Business Partners and Management to continually evaluate and improve retention strategies.

Mastercorp: HR Regional Manager February 2019 to December 2021, 867 employees, HR and Payroll for Arizona, California, Tennessee, New Mexico, Utah, Colorado, Florida, Texas, and Nevada

Performed day-to-day employee relations including maintaining awareness of all personnel policies and answering HR questions and counseling and directing employees as appropriate.

• Assisted employees in all issues including interpersonal issues, compensation issues, and benefits issues. Responded to and resolved, either by direct involvement or coordination with management all internal/external complaints (i.e., harassment, discrimination, etc).

• Initiated investigations to gather relevant information, including employee interviews, data collection, and research/retrieval of employee file information/documentation. Reviewed corrective actions.

• Prepared all required paperwork for terminating employees. Reviewed and approved all compensation adjustments for existing employees, including transfers, promotions, and job reevaluations.

• Ensured compliance with applicable federal and/or state laws, regulations, and/or agency rules, standards and guidelines in order to promote positive employee relationships to reduce legal exposure for Company.

• Represented the HR department as needed in various training classes and department meetings. mplementation and revision of policies and procedures. Coordinated all associate activities/programs (celebration luncheons, picnics, etc).

• Provided information about benefits and coordinate open enrollment periods, including communication, meetings, and overseeing paperwork processing Gourmet Boutique LLC: HR Manager / June 2017 to February 2019 Payroll for the states of Arizona and New York. Total of 260 employees.

Performed day-to-day employee relations including maintaining awareness of all personnel policies and answering HR questions and counseling and directing employees as appropriate.

• Assisted employees in all issues including interpersonal issues, compensation issues, and benefits issues. Responded to and resolved, either by direct involvement or coordination with management all internal/external complaints (i.e., harassment, discrimination, etc).

• Initiated investigations to gather relevant information, including employee interviews, data collection, and research/retrieval of employee file information/documentation. Reviewed corrective actions.

• Prepared all required paperwork for terminating employees. Reviewed and approved all compensation adjustments for existing employees, including transfers, promotions, and job reevaluations.

• Ensured compliance with applicable federal and/or state laws, regulations, and/or agency rules, standards and guidelines in order to promote positive employee relationships to reduce legal exposure for Company.

• Represented the HR department as needed in various training classes and department meetings. implementation and revision of policies and procedures. Coordinated all associate activities/programs (celebration luncheons, picnics, etc).

• Provided information about benefits and coordinate open enrollment periods, including communication, meetings, and overseeing paperwork processing Suntree Snack Foods: Phoenix, AZ HR Manager / November 2016 to June 2017 Payroll for the state of Arizona and California. Total employees 288. Performed day-to-day employee relations including maintaining awareness of all personnel policies and answering HR questions and counseling and directing employees as appropriate.

• Assisted employees in all issues including interpersonal issues, compensation issues, and benefits issues. Responded to and resolved, either by direct involvement or coordination with management all internal/external complaints (i.e., harassment, discrimination, etc).

• Initiated investigations to gather relevant information, including employee interviews, data collection, and research/retrieval of employee file information/documentation. Reviewed corrective actions.

• Prepared all required paperwork for terminating employees. Reviewed and approved all compensation adjustments for existing employees, including transfers, promotions, and job reevaluations.

• Ensured compliance with applicable federal and/or state laws, regulations, and/or agency rules, standards and guidelines in order to promote positive employee relationships to reduce legal exposure for Company.

• Represented the HR department as needed in various training classes and department meetings. Implementation and revision of policies and procedures. Coordinated all associate activities/programs (celebration luncheons, picnics, etc).

• Provided information about benefits and coordinate open enrollment periods, including communication, meetings, and overseeing paperwork processing Flagship Facilities Services: Phoenix, AZ Administrator, HR and Operation Support September 15, 2013 to July 2016 Payroll for the states of Arizona and California. Total number of employees 400.

Performed day-to-day employee relations including maintaining awareness of all personnel policies and answering HR questions and counseling and directing employees as appropriate.

• Assisted employees in all issues including interpersonal issues, compensation issues, and benefits issues. Responded to and resolved, either by direct involvement or coordination with management all internal/external complaints (i.e., harassment, discrimination, etc).

• Initiated investigations to gather relevant information, including employee interviews, data collection, and research/retrieval of employee file information/documentation. Reviewed corrective actions.

• Prepared all required paperwork for terminating employees. Reviewed and approved all compensation adjustments for existing employees, including transfers, promotions, and job reevaluations.

• Ensured compliance with applicable federal and/or state laws, regulations, and/or agency rules, standards and guidelines in order to promote positive employee relationships to reduce legal exposure for Company.

• Represented the HR department as needed in various training classes and department meetings. Implementation and revision of policies and procedures. Coordinated all associate activities/programs (celebration luncheons, picnics, etc).

• Provided information about benefits and coordinate open enrollment periods, including communication, meetings, and overseeing paperwork processing Education

University of Phoenix- Bachelor’s in Business Administration

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