Sarah Boone

Professional Customer Service Representative

Laurelville, OH 43135

adxly1@r.postjobfree.com

+1-740-***-****

Authorized to work in the US for any employer

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Advisor

Concentrix - North Carolina, United States

July 2022 to Present

I am a member of the Blue Button Welcome Call team so I take incoming calls for GM and OnStar. I'm the first person that people who just purchased a new vehicle talk to when they go to set up their OnStar services. I answer their calls, help secure account with 4 digit PIN, assist with setting up their hotspot in their vehicle, provide information about the services included in the packages and answer any questions they might have about their membership. I also sell and upsell packages and data and receive commission for each sell/upsell I make.

Customer Service/ Sales Representitive

Stewart's Floor Coverings

July 2015 to Present

Handling all customer complaints and orders via email, phone calls and texts, scheduling estimates and installs, researching all flooring related materials to make sure we're up to date on all the newest flooring materials, ordering all materials, handling all payments, logging data from installs and installers Medical Assistant

OSU Internal Medicine

November 2008 to February 2009

Properly charting patient information, checking patients in, taking patient vitals, assisting physicians with minor procedures, urinalysis, charting, urine drug screens, injections, blood draws, recording patient lab results, preparing lab requisitions and specimens, collecting co-pays and preforming insurance prior authorizations, discharging patients.

Medical Assistant

Premium Medical Care

October 2006 to April 2008

Front office duties such as answering phone calls and emails, filing, patient check in, insurance prior authorizations, discharging patients. Back office duties such as, obtaining and properly charting patient chief complaint, patient history, vitals, collection of specimens for urinalysis, urine drug screens, blood draws, rapid strep tests. Assisting physicians with minor procedures and giving injections, preparation of lab requisitions and specimens, properly charting all patient information, cleaning, stocking, and patient discharge.

Education

Diploma in Medical Assistant

Everest Institute - Gahanna, OH

January 2006 to October 2006

Logan Elm High School - Circleville, OH

September 1993 to May 1997

Skills

• Customer Service

• Customer Care

• Call Center

• CSR

• Microsoft Office (10+ years)

• Excel (10+ years)

• Data Entry (10+ years)

• Customer Support

• Experience Administering Injections

• Vital Signs

• Insurance Verification

• Medical Office Experience

• Office Administration

• Patient Care

• Medical Records

• Time Management

• Phlebotomy

• Venipuncture

• Laboratory Experience

• Phone Etiquette

• Computer Skills

• Hospital Experience

• Anatomy Knowledge

• Clerical Experience

• Triage

• HIPAA

• Medical Scheduling

• Quality Assurance

• Medical Terminology

• Physiology Knowledge

• Transcription

• Front desk

• Schedule management

• Typing

• Medical receptionist

• People Skills

• Communication skills

• English

Assessments

Customer focus & orientation — Expert

February 2022

Responding to customer situations with sensitivity Full results: Expert

Call center customer service — Proficient

February 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer service — Proficient

February 2022

Identifying and resolving common customer issues

Full results: Proficient

Written communication — Proficient

February 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Scheduling — Proficient

February 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I am currently enrolled in an online course for Spanish with Skill Sucess so that i can become bilingual.

Contact this candidate