Professional Customer Service Representative
Resume:
Sarah Boone
Professional Customer Service Representative
Laurelville, OH 43135
************@*****.***
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Advisor
Concentrix - North Carolina, United States
July 2022 to Present
I am a member of the Blue Button Welcome Call team so I take incoming calls for GM and OnStar. I'm the first person that people who just purchased a new vehicle talk to when they go to set up their OnStar services. I answer their calls, help secure account with 4 digit PIN, assist with setting up their hotspot in their vehicle, provide information about the services included in the packages and answer any questions they might have about their membership. I also sell and upsell packages and data and receive commission for each sell/upsell I make.
Customer Service/ Sales Representitive
Stewart's Floor Coverings
July 2015 to Present
Handling all customer complaints and orders via email, phone calls and texts, scheduling estimates and installs, researching all flooring related materials to make sure we're up to date on all the newest flooring materials, ordering all materials, handling all payments, logging data from installs and installers Medical Assistant
OSU Internal Medicine
November 2008 to February 2009
Properly charting patient information, checking patients in, taking patient vitals, assisting physicians with minor procedures, urinalysis, charting, urine drug screens, injections, blood draws, recording patient lab results, preparing lab requisitions and specimens, collecting co-pays and preforming insurance prior authorizations, discharging patients.
Medical Assistant
Premium Medical Care
October 2006 to April 2008
Front office duties such as answering phone calls and emails, filing, patient check in, insurance prior authorizations, discharging patients. Back office duties such as, obtaining and properly charting patient chief complaint, patient history, vitals, collection of specimens for urinalysis, urine drug screens, blood draws, rapid strep tests. Assisting physicians with minor procedures and giving injections, preparation of lab requisitions and specimens, properly charting all patient information, cleaning, stocking, and patient discharge.
Education
Diploma in Medical Assistant
Everest Institute - Gahanna, OH
January 2006 to October 2006
Logan Elm High School - Circleville, OH
September 1993 to May 1997
Skills
• Customer Service
• Customer Care
• Call Center
• CSR
• Microsoft Office (10+ years)
• Excel (10+ years)
• Data Entry (10+ years)
• Customer Support
• Experience Administering Injections
• Vital Signs
• Insurance Verification
• Medical Office Experience
• Office Administration
• Patient Care
• Medical Records
• Time Management
• Phlebotomy
• Venipuncture
• Laboratory Experience
• Phone Etiquette
• Computer Skills
• Hospital Experience
• Anatomy Knowledge
• Clerical Experience
• Triage
• HIPAA
• Medical Scheduling
• Quality Assurance
• Medical Terminology
• Physiology Knowledge
• Transcription
• Front desk
• Schedule management
• Typing
• Medical receptionist
• People Skills
• Communication skills
• English
Assessments
Customer focus & orientation — Expert
February 2022
Responding to customer situations with sensitivity Full results: Expert
Call center customer service — Proficient
February 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
Written communication — Proficient
February 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Scheduling — Proficient
February 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am currently enrolled in an online course for Spanish with Skill Sucess so that i can become bilingual.
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