Housekeeping supervisor

EDUARDO D. SANTIAGO JR.

Civil Status: Married

Gender: Male

Citizenship: Filipino

Address: 807API tower Al Barsha Heights Tecom, Dubai UAE

Mobile: +971-**-*******

Email Address: *******************@*****.***

Visa Status: Tourist Visa

Objectives:

To be the team leader and supervise staff to ensure customer satisfaction by achieving delivery of service quality norms through interaction with clients, prompt handling of guest requests, and complaint resolution. I am flexible and qualified for any position, I am willing to accept a position in an exciting new field that has not yet had the opportunity to work in.

HIGHLIGHT OF QUALIFICATION

Ten years of working experience in the hospitality industry.

Knowledgeable in computer literature such as MS Office and MS Excel.

Flexible, dedicated, and willing to learn new things.

Highly organized, with great attention to detail and follow-through.

Competent at managing responsibilities in a fast-paced, high-volume atmosphere.

Positive attitude and work extremely well with co-workers.

Professional in appearance with a strong work ethic.

Reliable, responsible, and dependable in any task given.

Attentive with positive gestures in the working environment

Able to work in any condition with safety knowledge

Work Experiences

Norwegian Cruise Line (2015 up to present)

(Head Steward Supervisor / 2nd Steward Pax)

Provided prompt, courteous service to passengers and crew members.

Assisted passengers onboard with directions, onboard information, and point of interest and housekeeping services in public areas.

Functioned as a receptionist, handling inquiries, reservations, and checkouts.

Arrange and schedule the working hour of the crew

Solved guest concerns and give in to any guest issue

Manage the cleanliness of all public areas and crew area

Manage the daily duty of the cabin crew

Make some special projects in regular operation

Followed the standard operation and was knowledgeable in any specific duty

Able to handle crew with different nationality and cultures

Responsible for all supplies that need for daily operation

In charge of night operations as manager on duty

Manage to give duties and responsibilities to subordinate

Bay View Park Hotel and Victoria Court Hotel (2012- 2015)

(Telephone operator, Admin Assistant, and Room attendant)

Provide administrative support to ensure the efficient operation of the office.

Answer phone calls, schedule meetings and support visitors.

Carries out administrative duties such as filing, typing, copying, binding, scanning, etc.

Adhere to procedures and ensure all rooms are inspected according to department standards

Exhibits polite and professional communication via phone and mail.

Report any damages, shortcomings, and disturbances to supervisors

Check and maintain stock levels, and equipment inventory and evaluate new machines and techniques.

Comply with all rules regarding the health and safety of guests and coworkers

Villa Paulina Hotel and Restaurants 2010-2012

(Waiter, Receptionist)

Take accurate food and drink orders using a POS system and communicate order details to the kitchen staff as needed.

Up-sell any additional products when appropriate.

Check in with diners to ensure they enjoy their meals and correct any problems.

Assist diners with ordering by answering menu questions and making suggestions.

Provide excellent customer service to everyone

Educational Backgrounds

Degree in Bachelor of Science in Hotel and Restaurant Management (2008-2012)

Eligibility

Three times best employee of the month

Two times Manager of the month

Lots of Safety training

Finished International Managerial training

In charge of Several Charter cruises

I hereby certify that the above information is true and correct to the best of my knowledge and Belief.

EDUARDO D. SANTIAGO JR.

Applicant

Contact this candidate