Ziya Qutbuddin Sayyed

adxlst@r.postjobfree.com +888*******

Summary

Well-versed Salesforce Administrator with 2 years of experience supporting sales and business analysis through detailed administration of complex systems. Deliberate educator, leading thoughtful and systematic tutorials on best practices for software utilization. Thorough troubleshooter solving complex software errors with urgency. Experience

Salesforce Administrator

Salesforce Inc.

Oct 2022 – Feb 2023 (6 Months)

Worked with client and project team to help with requirements gathering, technical design and implementation of the required solution using Salesforce based on the customer's requirements and environment.

Hands-on experience Lightning and transitioning Salesforce.com users to Lightning.

Providing salesforce admin support to premier plus clients.

Resolve user support tickets

Provided post-implementation support to assist end-users and Performed all Salesforce Administrator duties for their clients.

Responsible for driving end-user adoption by assisting in day-to-day Salesforce CRM support, including the management of system upgrades, releases, change control processes.

Monitor user adoption of Salesforce tools and provide ongoing user training as needed. Salesforce Administrator

Cognizant

July 2021 – September (1 years 4 months)

Salesforce Admin Cognizant,Pune

Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.

Created and updated users, reports and dashboards to track pipeline/stages for management visibility, also implemented case management to automate user request on salesforce.

Developed reports, dashboards, and processes to continuously monitor data quality and integrity.

Conducted training on all salesforce related systems to sales and marketing teams. Good knowledge of Workflow, Approval process and data migration using data loader.

Worked on Entitlements, Milestones Business Hours, Knowledge Articles, Queue Management

Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflows, Process Builder, Public Groups, Queues, Role hierarchy, Field level security, Record types, Queues, Reports, Dashboards, and identification/documentation of bugs.

Tasks and Events, Email alerts and templates.

Resolve Escalated customer questions, issues and complaints.

Knowledge of Lightning and transitioning Salesforce.com users to Lightning.

Implement, Develop, maintain, create and improve Salesforce CRM. Technical Support

XDBS Pvt Ltd

AUGUST 2019 Till Feb 2020 (6 Months)

Applied various techniques to locate bugs and errors in applications for speedy issue resolution.

Provided dedicated support and timely issue resolution to clients following successful app launch.

Researched and developed mobile Android app to help users locate canteen management services within immediate location.

Certifications

Salesforce Administrator (ADM 201)

Salesforce Advance Administrator (ADM 211)

Technical Skills

Understanding of Organizational Relationships Data Management

Ability to Translate Ideas into Process Sales & Service Cloud Basics, Einstein Prediction Builder

Object Relationships Deployment Using Change Sets

User Management Project Management & Organization

Developer Mindset Salesforce Administrator and Salesforce Advance Administrator Education

Poona College

M.SC Electronics

Poona College

B.SC Electronics

JSPM College of Engineering

Diploma in Electronics

DECLARATION

I hereby declare that all the information provided by me in this application is factual and correct to the best of my knowledge and belief.

Date : 2023 Your Faithfully :

Place : Pune Ziya Qutbuddin Sayyed

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