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Desk Technician Help

Location:
Alpena, MI, 49707
Posted:
June 09, 2023

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Resume:

Laurie Beach

479-***-****

adxls8@r.postjobfree.com

Work Experience

*/**/**** – 1/29/2014, SERCO Inc., Rogers, Arkansas

Assisting in the implementation and ongoing Affordable Care Act marketplace selections, resolve conflicting information that may result in applications not being eligible for the marketplace Affordable Care Act insurance offerings. Assist in completion of applications initially entering the marketplace for the Affordable Care Act law.

7/27/2012 - 10/12/2012 IBM Global/CTG Project, CTG Bentonville, Arkansas

Project management team for virtualization of all servers at all Wal-Mart locations, including hardware, technicians, racks and shelving, working with port, switch, cabling, VLAN set up and troubleshooting, set of EMC SAN connectivity, finding root cause when hardware, software, or network issues impacted installation, hardware specifications and network specifications in an enterprise dynamic large environment while ensuring the integrity and security of data.

03/2012 - 06/2012 Independent Network Contractor, Sydney, Australia

Self-employed system network contractor. Set up new VMWare networks for various companies in Sydney Australia. Entailed advising, ordering hardware, installing hardware including servers, switches, and routers and cabling. Set up and install initial WAN/LAN networks, training employees and supervisors to utilize the network and system software.

07/2011 - 03/2012 Network Security Support, The Judge Group, Bentonville, Arkansas

Walmart Corporate network security server administration, store security servers and thin clients in asset protection offices of all Wal-Mart stores national and international. Assisting in the maintenance and update of SharePoint servers for security training. Training associates involved in the asset protection areas of all Wal-Mart stores and SAM's clubs, IBM Blade center installation, VLAN set ups for IBM Blade center installs, Microsoft servers utilizing Server 2008 R2, EMC SAN drives, TCP/IP, Active directory, Cisco routers and switches, printers both network and local.

11/2005 - 04/2011 Microsoft Server Administrator, CompuCom, Bentonville Arkansas

Administration for all Microsoft Servers for Wal-Mart store operations national and international, resolution of all server issues for first, second, and third tier help desks national and internationally. Remedy, Microsoft Server 2000, 2003, and 2008, Citrix, VMware, IBM Advanced Management Module, Avocent KVM, TCPIP, Active Directory, IBM Blade centers, Dell, HP, thin client connectivity and availability, Verint network security servers, UNIX and Windows print servers, EMC SAN set up and troubleshooting, Cisco routers and switches initial set up and install, printer installs both network and local.

5/2001 - 5/2003 Computer Help Desk Technician, SEMCO Energy, Port Huron, Michigan

AS400 systems administration, networking, and all Microsoft, HP, Dell backups and system stability issues, setup new profiles in Novell, GroupWise and the AS400 while maintaining security and accessibility, daily report generation, EDI processing, employee records for payroll purposes, TCP/IP printer setup, Active Directory set up, customer retention and employee training IBM Blade center install and configuration, Microsoft server integration set up and install on an AS400 WAN/LAN network,SAN set up and install, TCP/IP, Cisco routers and switches, printers both network and local.

1/2000 - 5/2001 Computer Help Desk Technician, Intertape Polymer Group, Marysville Michigan

AS400 system administration, HP and Microsoft server integration on an AS400 WAN/LAN network, JD Edwards financials software install and set up, EDI initial set up, maintaining existing EDI accounts, employee payroll, employee records, print payroll checks and/or process direct deposit payroll, Prism software troubleshooting, Citrix installations and connectivity set up, VPN connectivity, TCP/IP print server set up, maintaining databases and troubleshooting invoicing software, troubleshooting and installing Cisco switches, AS400 IPL and updates, maintaining security server surveillance and storage, Novell, GroupWise.

1/1999 - 1/2000 Computer Help Desk Technician, Technician Staffing Services of Michigan, Marysville Michigan

Contract to hire at Intertape Polymer Group, AS400 system administration, HP and Microsoft server integration on an AS400 WAN/LAN network, JD Edwards financials software install and set up, EDI initial set up, maintaining existing EDI accounts, employee payroll, employee records, print payroll checks and/or process direct deposit payroll, Prism software troubleshooting, Citrix installations and connectivity set up, VPN connectivity, TCP/IP print server set up, maintaining databases and troubleshooting invoicing software, troubleshooting and installing Cisco switches, AS400 IPL and updates, maintaining security server surveillance and storage, Novell, GroupWise.

Education

Baker College of Port Huron

Major Business Management

References

Available upon request



Contact this candidate