Sql Developer Associate
Resume:
MOHAMMED ANISH KHAN S
**/**, *. *. * Colony, Mahalingapuram, Pollachi - 642002
**************@*****.***
OBJECTIVE
Looking for a position in the HR department of the reputed organization to start my career for the new learning and add some value to the profitability of the organization. Sound knowledge of HR workings.
Good command over HR concepts.
Familiar with working of Ms Excel.
Problem Solving skills
Can work under pressure.
SKILLS
I enjoy being able to help people fulfill their potential by hiring the right people and then helping them thrive in their jobs. HR allows me to express my personality every day. I love the day-to-day tasks we engage in and helping to solve the problems that may arise.
INTERESTS
Virtusa consulting service PVT Ltd
Associate Engineer Technology
Associate Engineer in Virtusa consulting service Private Limited, Chennai-Full Time (Joining Date-July 23,2021 to till Date-On Campus Selected) More than 1.10 years of experience in Incident management and troubleshooting the cause of Incidents
Incident management on all kinds of IT issues and service requests. Taking ownership of Incidents and service requests using Service Now (ticketing tool). Basic User security group active directory administration. Strong knowledge of Microsoft based operating systems with emphasis on Windows 7,8,10 and MAC OS.
Experience in installing the applications manually and from company portals and troubleshooting site or URL access issues.
Leading as a Incident commander to driving the incident bridge for quicker resolution by engaging relevant stakeholders.
Ensuring all relevant information is captured as part of the incident triaging,workarounds/ resolution.
Liaise with various Technical teams as necessary for the incidents resolution. Work with Technical teams on the RCA documentation. Responsible for the Root cause of the incident from Postmortem collaboration meeting and Director Review meeting. Ensure management and customers are sufficiently informed about the Major Impacting Incidents,Monitoring and reporting the effectiveness of the Incident Performance and Improvement to the Incident Management Process. Responsible for SLA’s of the Incident.
Provide support to Office 365 applications and it's troubleshooting such as Excel, word, SharePoint, PowerPoint and Outlook
Proficient in grasping new technical concepts and utilizing them in effective manner
Experience in network and hardware related issues
(Laptops,PC's,Printers,Phones,Driver issue) Knowledge on Zscaler and Cisco VPN
EXPERIENCE
2016 P. K. D Matriculation Higher Secondary School SSLC
89.4
2018 P. K. D Matriculation Higher Secondary School HSC
63.9
2021 Sri Krishna Arts and Science College
Bachelor of Computer Application
62
2023 Pursuing Master of Bussiness Administration (Human Resource), 2nd year
Bharathidasan University
79
EDUCATION
Client: Citigroup-NAM
Project Name. : Citi Private Bank – GSTL
Client Name : Citi Bank – APAC Region
Tools Used : Service now, ITRS, Autosys, SQL developer,Avaya, Db visualizer. PROJECTS
Completed spoken tutorial and certified by spoken tutorial project IIT Bombay in languages C, C++, Java. Completed Madhyama exam in Hindi prachar sabha.
Presented paper on 5GTechnology-Evolution and Revolution in national conference at Sri Krishna Arts and Science College
ACHIEVEMENTS & AWARDS
Programming languages : Basics of C, C++, Python and Java. DBMS : SQL, Oracle
Operating system : Windows XP, Windows 10
Tools : Jira Tool, Service Now, Splunk, DataDog, Visual studio, MS Word, MS Excel, MS Power point TECHNICAL EXPERTISE
ROLES AND RESPONSIBILITIES
Provide technical assistance in IT helpdesk team supporting users worldwide. Ensure calls and resolved as per the defined SLA's. Coordinate with other IT infrastructure teams for the problem resolution. Improve the first call resolution.
Troubleshoot OS related issues, hardware issues, Network problems, and application problems, Printing problems.
Work in 24/7 shifts.
Escalating unresolved calls to support groups as per defined matrix and chase them until closure I hereby declare that all the above information is true to best of my knowledge DECLARATION
Contact this candidate