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Sql Developer Associate

Location:
Thrissur, Kerala, India
Posted:
June 09, 2023

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Resume:

MOHAMMED ANISH KHAN S

**/**, *. *. * Colony, Mahalingapuram, Pollachi - 642002

852-***-****

**************@*****.***

**-**-****

OBJECTIVE

Looking for a position in the HR department of the reputed organization to start my career for the new learning and add some value to the profitability of the organization. Sound knowledge of HR workings.

Good command over HR concepts.

Familiar with working of Ms Excel.

Problem Solving skills

Can work under pressure.

SKILLS

I enjoy being able to help people fulfill their potential by hiring the right people and then helping them thrive in their jobs. HR allows me to express my personality every day. I love the day-to-day tasks we engage in and helping to solve the problems that may arise.

INTERESTS

Virtusa consulting service PVT Ltd

Associate Engineer Technology

Associate Engineer in Virtusa consulting service Private Limited, Chennai-Full Time (Joining Date-July 23,2021 to till Date-On Campus Selected) More than 1.10 years of experience in Incident management and troubleshooting the cause of Incidents

Incident management on all kinds of IT issues and service requests. Taking ownership of Incidents and service requests using Service Now (ticketing tool). Basic User security group active directory administration. Strong knowledge of Microsoft based operating systems with emphasis on Windows 7,8,10 and MAC OS.

Experience in installing the applications manually and from company portals and troubleshooting site or URL access issues.

Leading as a Incident commander to driving the incident bridge for quicker resolution by engaging relevant stakeholders.

Ensuring all relevant information is captured as part of the incident triaging,workarounds/ resolution.

Liaise with various Technical teams as necessary for the incidents resolution. Work with Technical teams on the RCA documentation. Responsible for the Root cause of the incident from Postmortem collaboration meeting and Director Review meeting. Ensure management and customers are sufficiently informed about the Major Impacting Incidents,Monitoring and reporting the effectiveness of the Incident Performance and Improvement to the Incident Management Process. Responsible for SLA’s of the Incident.

Provide support to Office 365 applications and it's troubleshooting such as Excel, word, SharePoint, PowerPoint and Outlook

Proficient in grasping new technical concepts and utilizing them in effective manner

Experience in network and hardware related issues

(Laptops,PC's,Printers,Phones,Driver issue) Knowledge on Zscaler and Cisco VPN

EXPERIENCE

2016 P. K. D Matriculation Higher Secondary School SSLC

89.4

2018 P. K. D Matriculation Higher Secondary School HSC

63.9

2021 Sri Krishna Arts and Science College

Bachelor of Computer Application

62

2023 Pursuing Master of Bussiness Administration (Human Resource), 2nd year

Bharathidasan University

79

EDUCATION

Client: Citigroup-NAM

Project Name. : Citi Private Bank – GSTL

Client Name : Citi Bank – APAC Region

Tools Used : Service now, ITRS, Autosys, SQL developer,Avaya, Db visualizer. PROJECTS

Completed spoken tutorial and certified by spoken tutorial project IIT Bombay in languages C, C++, Java. Completed Madhyama exam in Hindi prachar sabha.

Presented paper on 5GTechnology-Evolution and Revolution in national conference at Sri Krishna Arts and Science College

ACHIEVEMENTS & AWARDS

Programming languages : Basics of C, C++, Python and Java. DBMS : SQL, Oracle

Operating system : Windows XP, Windows 10

Tools : Jira Tool, Service Now, Splunk, DataDog, Visual studio, MS Word, MS Excel, MS Power point TECHNICAL EXPERTISE

ROLES AND RESPONSIBILITIES

Provide technical assistance in IT helpdesk team supporting users worldwide. Ensure calls and resolved as per the defined SLA's. Coordinate with other IT infrastructure teams for the problem resolution. Improve the first call resolution.

Troubleshoot OS related issues, hardware issues, Network problems, and application problems, Printing problems.

Work in 24/7 shifts.

Escalating unresolved calls to support groups as per defined matrix and chase them until closure I hereby declare that all the above information is true to best of my knowledge DECLARATION



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