Front Desk Receptionist

Tania Toledo

Colorado Springs, CO *****

**************@*****.***

+1-719-***-****

Authorized to work in the US for any employer

Work Experience

Front Desk Receptionist/head housekeeper/MOD

Motel 6 / Studio 6 - Colorado Springs, CO

September 2022

• MOD

• Overseeing all functions of property.

•

• Front Desk CSR

Customer service. Payments. Night Audit.

•

• Head Housekeeper

Quality assurance.

Hotel Standards.

Inventory.

Training crew.

Hiring.

•

Executive Housekeeper

Best Western - Colorado Springs, CO

January 2020 to April 2021

Daily assignment for housekeeping.

Innovatory.

Schedule.

Assisting in anyway I can with housekeeping.

Communication with upper management and front desk. Training in standards and cleaning. Use of chemicals. Supervisor

E9 inc - Colorado Springs, CO

March 2018 to October 2020

Transport of guest up to Summit.

Supervise crew of 75 and daily logistics.

Parking logistics.

Scheduling crew.

Team Lead/Supervisor

Enterprise Holdings - Colorado Springs, CO

August 2017 to September 2019

Over seeing daily operations of company.

Leading 30 plus crew.

Transportation of vehicles.

Damage assessment.

General Manager (GM)

Toys 'R' Us USA - Miami, FL

March 2000 to June 2014

Over seeing all daily operations of company.

Schedule. Cash. Customer service. Refunds. Lost protection.

• Managed a team of 20 employees

• Monitored and maintained budgets

• Successfully implemented new policies and procedures to improve team efficiency Education

High school diploma in General Studies

Booker T Washington Alt School - Miami, FL

Skills

• Customer service

• Organizational skills

• Communication skills

• Leadership

• Administrative experience

• Hotel experience

• Profit & Loss

• Inventory Control

• Recruiting

• Retail Sales

• Assistant Manager Experience

• Human Resources

• Management

• Budgeting

• Retail Management

• Merchandising

• Financial Report Writing

• Forecasting

• Team Management

• Event Planning

• Store Management Experience

• Strategic Planning

• Process Improvement

• Housekeeping Management

• Project Management

• Interviewing

• Sales Management

• Office Management

• Night Audit

Languages

• Spanish - Fluent

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