Service Representative Support Agent
Resume:
Kamisha Burkes
Hampton, Ga. ***28
**********@*****.***
Summary: I have over 10 years of experience as a Customer Service Representative, Account Representation and as a Servicing and Support Agent in industries including engineering, accounting, research, management and other related services such as business services and depository institutions. My skills and experience include Banking, Computer Hardware, Microsoft Office, Policy Analysis and Pricing.
Education:
Strayer University Morrow, Ga. October 2016-2017
DeVry University Decatur, GA, July 2013-2014
2012-2014 I was actively seeking employment while attending school.
Experience:
Huntington Bank (contracted through OpTech) May 2022-Present
Functional Coordinator
●Provide advanced clerical/administrative support to a functional area of the business banking team.
●Utilize specialized skills to coordinate, review, oversee, or administer programs, projects or processes related to the function served.
●Consults and serves as an administrative liaison with bank personnel, outside vendors and/or customers.
●Resolve discrepancies between the expected, reported and actual activity in accordance with internal department deadlines.
LGE Community Credit Union August 2020-May 2022
Financial Solution Specialist
●Promotes an atmosphere of strong, quality member service and sales initiative through positive member interactions.
●Identify the financial needs of our members and recommend LGE products and services that will enhance and compliment the member’s financial relationship.
●Accurately process member financial transactions to include, but not limited to, deposits, withdrawals, payments and check cashing.
●Accepts calls from assigned queues and respond to member’s needs professionally.
NCR (contracted through Corus 360) January 2016-June 2020
Customer Service Representative
●Provide professional customer care with good communication skills for the McDonald’s Sales Team
●Having the ability of working well with others for the First Response team I executed my skills and knowledge as being the first point of contact for all customer calls
●Ensuring that customer needs are met by placing orders and researching items that were needed throughout all of the McDonalds facilities
●Knowing the skills and knowledge of basic IT and hardware equipment used in the restaurants I was able to advise and develop a plan of action with every call
Essendant October 2011-January 2016
Customer Service Representative
●Support small and medium sized customer inquiries received by phone, email or fax that include answering questions about product information/pricing, order status, price/quantity deviations, etc.
●Serve as a liaison to internal and external service providers to facilitate resolutions on behalf of the customer.
●Maintain current and accurate knowledge of system, product, vendor, and company procedures, policies and to support professional growth.
●Manage incoming calls regarding shipments that are rejected, damaged or short and correspond the information to the appropriate warehouse.
Skills: Accruals, Banking, Salesforce, Billing, Communication, Computer Hardware, Credit, Customer Relations, Customer Service, Customer Support, Transportation, Microsoft Office, Policy Analysis, Pricing, Reports, Retail, Sales, Spreadsheets and Telephone Skills
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