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Niranjay Kumar Pandey

Software Program/Delivery Manager

Executive Summary

Seasoned Software Delivery Management professional, with an overall experience of 27 years (includes 15+ years of IT Project Management). Proven success in engineering management based on the utilization of conventional and emerging technologies. Strong ability for launching and delivering programs through team, project management, relationship development. Expert negotiator, and able to recruit and produce cross-functional communication to forge solid relationships with strategic partners.

§ Project/Program Management viz, Experience in managing multiple projects(s) involving end to end Project Management including Schedule / Scope / Budget Management, Projects Planning, Risk Management, Effort Estimations, Release Management, Change Management and Resource Management.

§ Directed Software program delivery through all aspects of ALM using Agile

§ (Scrum) SDLC, DevOps, ITIL practices.

§ Extensive application of knowledge on PMP, Prince-2, KANBAN and Agile (SaFe Scrum) Project Management methodologies.

§ 10+ yrs. ONSITE exp.(USA, Canada and UK) – driving Modern Engineering Practices adoption (Agile, DevOps, Cloud computing etc.)

§ Specialized in standardizing software delivery practices at program & portfolio level and achieved high engineering excellence (covering people, processes, and technologies).

§ System Programming, Client – Server Programming, Application programming, GUI/Database Design and Development, Object-Oriented Design and Methodologies,

§ Application Maintenance and Support including Supplier Management support.

§ Worked in geographically distributed organization, with international customers in multi-cultural environment spread across the globe. Managed large teams including developers, testers and architects.

§ Strong customer relationship management, stakeholder management, engagement, risk management, escalation management, people management skills.

§ Out-standing ability to absorb new technologies quickly.

§ Experience in building and leading strong teams. Inspires teams to unrivaled loyalty and performance, through Situational Leadership approach.

§ Excellent Communication, negotiation and interpersonal skills.

§ Self-starter with a strong sense of personal responsibility and ownership.

§ Well versed in driving business reviews with customer executives. QUALIFICATION

Academic Qualifications

§ MBA (Master’s in Business Administration) from Manipal University, India – First Class

§ MS (Master of Science) in Information Systems and Applications from Bharathidasan University, India.- First Class Certification(s) Training(s)

• Advanced Diploma in System Management with Special Elective in OOPS [2006] from NIIT, Delhi

• C++ Certified Programmer Brainbench.com in July 2000.

(Transcript ID 861662)

• MCSD (Microsoft Certified Solution Developer) [1999]

• SaFe for Teams training at Microsoft [July-2018]

• Strategic Account Management T2ID, HCL [Jul- 2011]

• Agile Project Management Methodology at USAA [Sep-2010]

• Prince-2 Project Management Methodology [2009]

• PMP Project Mgmt. Methodology, T2ID HCL [2006]

Skills & Area of Expertise

Management

• Project/Program Management

• Service Delivery Management

• Scrum Delivery

• Engagement Manager

Methodologies/Tools

• Agile SDLC, SaFe Scrum, PMP,

• Prince-2, KANBAN, Test Case design,

Automation.

• ERP - SAP-SD; MS Project, VSS (Visual

Source Safe), VSTF, SharePoint, HP

Quality Center, Rational Clear Quest, QTP.

Accolades/Accomplishment(s)

• Star Performer Award – Q3- 2021

• Sales Hero - LeadGen Star award [2017]

• Start Performer award for Q1 [2016]

• “O” Infinity League [2012 – 2013]

• Won Quality-cup being PM at USAA

[2010]

• Certificate of Appreciation for

ü Technical contribution at Teradyne ODC

[2007]

ü Effort and contribution as FAR

(Functional Area Representative) – CMMi

Certification in 2004

+1-650-***-****

adxlqi@r.postjobfree.com

Manteca, CA, USA

linkedin.com/in/niranjay-pandey-

2ab26b56

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Professional Summary

Current Engagement – HCL America Inc.

Onsite Program/Service Delivery Manager Nov’19 – till date Customer – Dropbox Inc., San Francisco, USA. Tools/Technologies: MS-Project, ServiceNow, JIRA, MS Office, Smartsheet, Paperdoc

• Portfolio Management: Managing overall Dropbox Portfolio as a Strategic partner involves o Participation in customer’s Strategic initiatives, gain insight into organization's programmes and projects, in line with its strategic objectives and capacity to deliver. The goal is to balance the implementation of change initiatives and the maintenance of business-as-usual, while optimizing return on investment. o Manage and oversee several tracks within ITS portfolio viz. GTM (Sales and Marketing), Finance, Strategic Ops

(ServiceNow and JIRA)

o Drive Quarterly Business Reviews with CIO and different stakeholders within ITS portfolio o Contract documentation e.g., SOW preparation, Review redlining from stakeholders, sign-offs o Program/project Management:

§ Manage/oversee projects across different tracks including estimations, proposal reviews with customer for new/upcoming projects, resource/skills identification, team ramp-up and seamless delivery

§ Weekly status reporting (highlight, escalate and drive issues to closure) o Service Delivery Management:

§ Instrumental in setting-up offshore Support team (AMS) – offshore/onsite model

§ Ensure seamless support (KTLO) with focus on identifying opportunities for continuous improvements across different tracks in terms of automation, fixing repetitive issues, developing Dashboards for monitoring and using existing tools efficiently and utilizing the effort saved to do more of enhancements

§ Weekly / monthly status reporting, periodic sync-up with different track leads to review ongoing support o Engagement Management

§ Ensure smooth engagement with customer to build long and lasting relationship.

§ Identify and drive opportunity for growth

Onsite Assignments: (Apr-2005 – Oct-2019)

Onsite Program Manager Nov’18 – Oct’19 Customer – LUMILEDS LLC., San Jose, USA. Tools/Technologies: MS-Project, ServiceNow (LIFT), CHARM, Tableau, SharePoint

• Drive and co-ordinate Strategic Initiatives (Business Transformation and User Experience, Operational Excellence and Organization Vitality) for LUMILEDS Global Business Applications team (includes Application owners and Service managers). This involves coordination with global teams across APAC, Europe and USA and tracking/driving the identified goals and reporting on periodic basis.

• AMS Program lead for Global Business Applications team. This involves o Define Governance policies, guidelines and templates (weekly/monthly reporting) for support team. o Managing multiple projects, foresee/escalate issues in timely manner, come-up with mitigation plan, timely delivery with quality.

• Participate in bi-weekly CCB Meetings and discuss proposed CRs from business, co-ordinate with team members in planning, come-up with schedule, provide periodic updates and track CRs to closure.

• Ensure adherence to SOX compliance for all projects/enhancements being delivered.

• Service Manager for SAP/Non-SAP tracks, viz, IBP, BPC, Treasury, BW and RSA. As a Service Manager, o Overall accountability of execution, ensuring services meet the business needs. o Manage key stakeholders to execute AMS processes in the event of incident and change management o Act as an Escalation Manager and coordinate the P1 incident(s) till closure o Define and actively participate in monthly and quarterly service reviews focused on KPIs and SLAs in application areas o Work with Vendor Support team(s) on Service improvement plan/strategy as per the feedback provided during review meetings

• Designed AMS Dashboard (LIFT reports integrated with Tableau) – AMS Dashboard enables the IT and the BPO teams to have a complete visibility of applications in areas such as, Application Incidents, Service Requests, Backlogs and Resolution time trends.

• Drive Daily stand-ups (aka Sync-up meetings) track progress of team’s day-to-day activities and help resolve any issues.

• Designed and Publish Global Business Applications Monthly Newsletter to all stakeholders Page 3 of 5

Onsite Program Manager July’15 – Oct’18 Customer – Microsoft Corporation, Seattle, USA. Tools/Technologies: AGILE SaFe Scrum/KANBAN, Visual Studio Team Services, CPM, MS-Project

• Lead 3P (Product, Program and Price) track as PO (Product Owner) and Scrum Master and drive enhancements/bug fixes through KANBAN/SaFe Scrum methodology. This involves driving multiple projects, collaborate with multiple teams (FTEs, business teams, multiple vendors, compliance, security, onsite, offshore) to support delivery.

• Drive PI Planning, Sprint Planning and Retrospective meetings and track the outcomes/learnings to incorporate into upcoming sprint executions.

• Overall Release Planning and ensuring seamless delivery using monthly/quarterly release vehicle within Microsoft.

• Perform compliance activities using VSO (creating work items to capture compliance artifacts), CSQ (Compliance and Security Questionnaire) and DocuSign (for phase approvals from stakeholders)

• Drive Daily stand-ups, track progress using Burn Downs (create/maintain team’s Dashboard using VSO queries)

• Tracking and Reporting SaFe Program metrics (Program Velocity, Predictability measure, Features and Enables planned vs delivered)

• Ensure adherence to SOX compliance for all projects/enhancements being delivered. Help facilitate CRs for the team using CPM Tool, track work items using Visual Studio Online.

• Adoption to Modern Engineering principles.

• Identify opportunities within portfolio and carve out/transform programs into SLD (Supplier Led Delivery) mode, if appropriate, developing implementation plans, working with the leadership team to identify resources, prioritize activities and seek funding.

• Drive MBRs and QBRs

• On-time delivery, cost optimization, Productivity improvement, Release cycle reduction, Agile maturity, Tools standardization using VS online for project management, Resource Cost management standardization (through GATOR files). Vendor Management (Contract prep, onboarding, invoicing etc.)

• High delivery & engineering excellence and reflected through high customer satisfaction.

• Exponential business growth (+100% YoY) due to innovative delivery model and capability demonstration.

• Low attrition & high productivity due to improved team’s competency and commitment level. Onsite Service Delivery Manager Jan’12 – July’15 Customer – Spansion Inc., Sunnyvale, CA, USA. Tools/Technologies: MS Project, AGILE Scrum/KANBAN, Web Services, C#.NET, HTML Service Delivery Management, viz. Project Management, involving planning, monitoring, execution and controlling to ensure project is completed on time and within budget, Ensure compliance and adherence as per defined SLAs, Responsible for day-to-day operations/delivery team management (11 tracks in Non-SAP viz, SCM-FIRE, WISE, TCM, Quality, Tools, SPDW, SPANWEB, ATEX, WWHRDB, SALES and BI), Participate in Weekly Change control reviews, Drive Monthly operations review meetings and Quarterly preventive maintenance meetings includes SAP and non-SAP applications, Providing leadership and oversight to key client relationship managers along with monitoring and managing client relations, Responsible for hiring new team members, conducting performance appraisal, making decision about employment continuance or promotion based on team member’s performance. ü Incident Volume Reduction (nearly 40%),

ü Survey Feedback ratings for Partner eCAR project was 5/5, CSAT Ratings of 7/7 for 5 times in a row Engagement Manager Mar’11 – July’11 Customer – FROST National Bank, San Antonio, Texas, USA. Tools/Technologies: MS Project, AGILE Scrum

Engagement Management with customer and SPOC for Offshore/Onsite team(s), Onsite Coordination activities (for development as well as testing teams), Participate in weekly status meetings with customer, identify new opportunities and work with different stakeholders to initiate the project after identifying suitable resources to execute. Onsite Delivery Manager Feb’10 – Feb’11 Customer – USAA, San Antonio, Texas, USA. Tools/Technologies: MS Project, AGILE Scrum, Web Services, C#.NET, HTML, Designated as “USAA-PM” (Project Planning, Monitoring and control, including Budget Management), Initiating work-plan, allocation of resources, engaging multiple parties, on need basis and conduct project initiation meeting with all stakeholders, Interact with customer to define/reprioritize project activities; Periodic project status reviews with project stakeholders (including Project Sponsors), Sr. Management Reviews with focus on Schedule Performance and Cost Burn/variance; Foresee/Highlight/escalate issues and drive them to closure; System testing support; Product/service delivery as per quality standards. Delivered High Quality project with minimal defects during ST phase and ZERO production defects for FACTA Bank Notices. ü Won Quality cup for the Targeted rate alerts.

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Transition Manager May’08 – Nov’09 Customer – HBOS (Halifax Bank of Scotland), Edinburgh, Scotland. Tools/Technologies: MS Project, AsseT (HCL Prop Tool), PlaTo (Portfolio Mgmt.), SPEF (Svc Provider Engmnt Form) Transition Manager: Due Diligence viz, Interact with customer regarding identified application to me moved to offshore and define the transition plan for all such applications following ASSET methodology; Identify suitable resource and allocation to transition activity; Project Management, Including transition planning (using Microsoft Project Plan), monitoring, executing and control Progress Reviews, customer interaction, status reporting, Ensure that SLAs are met by offshore associates. Supplier Management of 3rd party applications SPEF/PlaTo Support: Stakeholder Management viz. engage different suppliers, Work with all Delivery Managers & Project Managers in CIT to maintain the exact status of SPEF and ensure that the access database is maintained, and records are up-to-date; Adhere to the Prince2 Project Management Lifecycle of HBOS/LBG, Weekly MI Reporting, Represent CIT in the Plato User group meetings. Onsite Coordinator Apr’05 – Mar’06 Customer – Teradyne Inc., Boston, MA, USA Tools/Technologies: ATL COM, Rational ClearQuest MS-EXCEL and VB5.0 for UI, Windows NT SPOC for offshore and onsite team, setting priorities for offshore team and drive the team to meet the defined objectives, participate in defining Quality metrics for Product Release with customer, Project Status Review, track project progress, identify/escalate/resolve issues, drive periodic releases, identify build issues and work with offshore team to resolve. ü Certificate of Appreciation for Technical contribution at Teradyne-ODC ü Certificate of Appreciation for contribution as FAR (Functional Area Representative) for PM/PL and Requirements and Design – CMMi Certification Other Key Projects/assignments

Project Manager Dec’02 – Mar’08 Customer – Teradyne Inc., Boston, MA, USA Location: Offshore Tools/Technologies: ATL COM, Rational ClearQuest MS-EXCEL and VB5.0 for UI, Windows NT IG-XL is the “Interactive Graphical eXceL” ATE Software developed by the Integra Test Division at Teradyne Inc, USA, for the J750 Tester (used to test digital devices). The IG-XL software is developed on the Win NT platform and runs on Windows NT 4.x versions. IG-XL is based on a component-based architecture and leverages an application component – Microsoft Excel - to build a product that is rich in features and easy to maintain. The IG-XL software consists of many components that facilitate the development, debug and maintenance of Test programs, Maintenance/calibration of hardware and production. As a Project Manager for Interactive Graphical Excel (IG-XL) Responsibilities included:

• Project Planning, Monitoring and control, Interact with customer the define/reprioritize project activities.

• Project status reviews, technical presentations.

• Foresee/Highlight/escalate issues and drive them to closure.

• Time-sheets maintenance for team members

Technical Lead Jun’02 – Dec’08 Keithley Instruments, USA Location: Offshore Tools/Technologies: QT Tool for developing User Interface, ‘C’, C++, Solaris 2.8, Windows NT. Keithley User interface Library Tool (KULT) is a cross platform with multi linguist support GUI application developed using QT libraries and C++. It can be used to create and manage user modules and libraries. A structured graphical user interface is provided to facilitate the code and data entry. In KULT, the user will edit and compile C code. As a Technical Lead for KULT (Keithley User Library Tool) responsibilities includes

• Analysis of existing functionalities and preparing test plan.

• Coding and Testing, Code Review, Integration, and Final Testing.

• Time-sheets maintenance and preparing Status Report to client on weekly basis. Project Lead Sep’01 – May’02 KenLey Associates, Tencor Location: Offshore Tools/Technologies: VC++ for developing individual modules. ATL/VC++ for Developing COM Components, Windows NT. Recipe Suite provides a comprehensive solution for a generic Recipe Management integrated with existing KLA-Tencor products. This provides a unified software product suite for KLA-Tencor. Recipe Suite is KT’s response to this new product need and SEMI recommended standardization and is being well received by its customers. As a Project Lead for RMS (Recipe Management System) responsibilities includes

• Carried out the system study of Recipe Broker and Recipe Editor

• Developed XML-Helper Utility component.

• Testing of Recipe Broker Functionalities.

• Testing Recipe Editor.

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Employment History

• Currently employed as Deputy General Manager at HCL America Inc., based in California, USA [10-Sep 2001 – till date].

• Worked as Sr. Software Engineer at Nuntius Systems (India) Pvt. Ltd., Bangalore, an offshore development center for Nuntius Systems Inc., USA (100% EOU and having ISO 9003 certification). [April 2000 – August 2001].

• Worked as a Developer Trainee at Advanced Technology Labs Pvt. Ltd., Chennai. - (Building COM Components using VC++)

[Nov 1998 – Oct 1999].

• Worked as a Systems Analyst in Software Nest, Delhi [Jan 1995 – Oct 1998]. Other Details

• Immigration status: Green Card, validity until Aug-2032

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