Glenna K. Stalkfleet

509-***-****

adxlqa@r.postjobfree.com

**** *. ******* *****, ****** AZ, 85710

Education: Washington State University (WSU), Tri-Cities Richland WA 2000-2003

Bachelor's Degree (Psychology) - core curriculum focused in Business Administration

Columbia Basin College Pasco WA 1999-2000

Associates of Arts Degree (General Studies) - emphasis in Business Administration

Special Skills: *Current BFHD Food Handler's Card

*Current WA State Class 12 Alcohol Card

*Typing Speed 55wpm

*Proficient in Microsoft Office, QuickBooks, Publisher & PowerPoint

Experience: Denny’s Restaurant Richland, WA Aug 2020 – Dec 2022 Server: Handled all aspects of customer service, often operating the restaurant as the only server on-duty, as I typically worked the graveyard shift. Responsible for handling up to a 15-20 table section; greeting, seating, serving, cashing-out and cleaning up after every guest.

R.F. McDougall's Richland, WA March 2017 - Sept 2017 Server/ Bartender: Customer service; created & prepared specialty drinks for bar customers. Opening & closing duties for both the restaurant and bar. Responsible for personal nightly sales, deposits, and till counts.

T.C. Country Club Kennewick, WA Feb 2017 - Aug 2017 Server/ Bartender: Tasked with the overall satisfaction of club members and guests inside the Clubhouse (restaurant & lounge) and pool areas, as well as banquet service during frequent hosted events. Guests were either members or friends or family of, the club, therefore each guest was a "regular" and to be treated as a VIP. Knowing the names of each guest, as well as their usual food & beverage order(s) was expected.

Ice Harbor Brewery Kennewick, WA April 2014 - Aug 2014

FOH Manager: Oversight of FOH service. Hired and trained all new bar & wait staff members. Acted as MOD during dinner service. Oversaw a staff of 20+ employees. Handled customer issues, created weekly signature specialty cocktail recipes, made weekly FOH work schedules and generated reports for upper-management regarding FOH labor and bar inventory costs as well as server sales. Placed weekly bar supply orders through multiple spirit & food vendors.

Casa Mia Italian Restaurant Richland, WA Mar’06-Ju1’07 & Feb’13-Jan’17 Server: Customer service; greeted and sat guests, served tables, opened and closed the restaurant. Often operated the restaurant as the only server on duty and therefore responsible for up to 15-20 tables at a time.

Col. Energy & Env. Srvcs (CEES) Richland, WA Sept 2010-Nov 2012 Procurement Specialist: Ordered and received parts and supplies for multiple Government contracts. Maintained purchase orders, purchase invoices, quality assurance documents for received items, as well as databases concerning property management. Coordinated with vendors for timely deliveries of parts for schedule-driven projects. Developed proposals, formatted technical documents and maintained confidentiality standards for sensitive company information. Supported accounting functions by processing invoices, generated accruals, commitments, and financial reports while supported multiple Project Manager’s contracts.

WA River Protection Solutions(WRPS) Richland, WA April 2009-Sept 2010 Administrative Specialist III: Responsible for administrative support to the Waste Services and Tank Sampling Departments for 200E division of the Hanford Site. Placed purchase orders, coordinated schedules and calendars, prepared personnel requisitions, materials and move requests, generated correspondence, edited technical documents. Held sole administrative role supporting eight Project Managers and 70+ employees.

Towne Crier Restaurant & Lounge Richland, WA Nov 2001-Dec 2008 General Manager: Handled all aspects of bar & food service. Coordinated work schedules, hired new employees, trained and lead servers & bartenders. Placed weekly orders for all kitchen and bar supplies. Generated weekly reports regarding labor, food and liquor costs for owners' review. High-stress and super busy club-style bar environment, with a capacity of 180+ customers.

Atomic Ale Brewpub Richland, WA Feb 2001 -Feb 2002 Manager: Supervised crewmembers, coordinated work schedules, counted and deposited nightly deposits, tended bar, served food and provided stellar customer service.

*All gaps in employment history were times when I was more-actively working in, or managing my businesses. For the past 15yrs I was the sole-proprietor of both a tattoo shop & a hair salon where I always handled the books, and often (but not always) managed the day-to-day operations.

References: Steven Dietrich Previous Business Partner 907-***-****

Linda Davis Long-time Friend 509-***-****

Mick Zeller Co-worker @Towne Crier 509-***-****

*Additional Personal & Professional References Available upon Request

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