Theresia Stauffer

Ledyard, CT *****

adxlpo@r.postjobfree.com

+1-860-***-****

Reliable Medical Records Clerk with over 10 years of experience; both civilian and military records. Work Experience

Medical Receptionist

VillageMD - Westerly, RI

March 2022 to Present

Greets all patients and visitors in a professional and welcoming manner. Obtains copies of insurance cards, driver's license, authorizations, referrals and other required appointment documentation and appropriately saves them in practice EMR. Performs demographic and insurance validation, and informs patient of privacy policies and procedures. Effectively communicates unexpected schedule delays to patients and assists with patient comfort should delays arise.

Collects patient co-payments, reconciliation charges and outstanding balances upon. Check-In as well as submitting batches on a daily basis.

Keeps the reception and patient waiting areas clean and organized. Schedules patient appointments/follow-up appointments in accordance with established policies and procedures.

Greets patients and answers phones.

At home Customer Service Representative for Progressive TTEC - Ledyard, CT

September 2021 to January 2022

As a customer service representative I worked in a at home call center answering questions for Progressive auto payment information, take payments, and cancel policies. Optician Apprentice

Walmart - Groton, CT

May 2021 to August 2021

Responsibilities include receiving and inspection of glasses, cleaning, stalking, and continuing an online education

for optician

Deputy State Surgeon Office Records Department

D2 Government Solutions - Niantic, CT

March 2015 to March 2021

Working in the CT National Guard Medical Records Office, I am a part of a team that maintains medical records. Responsibilities include reviewing the medical records for annual examination, entering information after an annual examination to the proper Army databases, and to track record movement, both intern and external. Currently the department has been working on scanning medical documentation into an online database used by the National Guard and organizing each of the 3500 records to follow the current Army regulation. Information Receptionist

USN- Naval Branch Health Clinic Groton - Groton, CT July 2011 to July 2013

While in this position, I organized and carried out the daily operations of the clinic's information desk. I not only answered patient question in person and on the phone, but I also organized and maintained information on patient and staff transports via the duty driver or ambulance, kept records of all important events through a daily log, maintained all emergency code binders and procedures, updated all phone listings and recall rosters on a monthly basis, and trained all junior enlisted on the procedures for the daily operations and emergency code procedures. During my 2 years there, I was able to assist with the updating of Standard Operating Procedures in both my opinion and clerical knowledge. Hospital Corpsman/ Aviation Medical Technician

Beach, VA - Navy, VA

October 1998 to October 2006

As an Aviation Medical Technician, I was in charge of maintaining the medical records and tracking and maintaining the required 85% readiness requirements for deployments for Navy squadrons. Typical squadron size is 200 to 300 service members. The readiness was tracked through BUMED with monthly reports on current immunizations, hearing conservation data, and blood work. Education

Certificate Web Design in Interactive Media and Web Design The Art Institute of Pittsburgh Online

2006 to 2008

Skills

• Microsoft office (10+ years)

• Military healthcare (10+ years)

• Military health care systems (10+ years)

• Time management

• Live chat

• Conflict management

• Customer service

• Medical Office Experience

• Word Processing

• HIPAA

• Medical Terminology

• EMR Systems

• Patient Care

• Medical Records

• Medical Scheduling

• Phone Etiquette

• Microsoft Powerpoint

• Communication skills

• Computer literacy

• Data entry

• Military

• Administrative experience

• Microsoft Word

Military Service

Branch: United States Navy

Rank: E-4 Hospital Corpsman

Assessments

Electronic Medical Records Knowledge — Highly Proficient April 2019

Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Highly Proficient

Basic Word Processing with Microsoft Word — Proficient April 2019

Measures a candidate's knowledge of basic Microsoft Word techniques for word processing, including the use of tools to format or edit text.

Full results: Proficient

Medical Terminology — Proficient

April 2019

Understanding and using medical terminology

Full results: Proficient

Email — Proficient

April 2019

Measures a candidate’s ability to effectively compose and organize email messages. Full results: Proficient

Scheduling — Highly Proficient

April 2019

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Highly Proficient

Supervisory Skills: Directing Others — Expert

April 2019

Motivating others through feedback to identify improvements or corrective actions. Full results: Expert

Supervisory Skills: Interpersonal Skills — Proficient April 2019

Maintaining productive team relationships by identifying conflict and settling disputes. Full results: Proficient

Organizational Skills — Proficient

April 2019

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient

Customer focus & orientation — Expert

December 2020

Responding to customer situations with sensitivity Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

• Strong organizational skills

• Sharp problem solver

• Energetic work attitude

• Customer service expert

• Microsoft Office proficiency

• Self-directed

• Excellent communication skills

• Resourceful

• HIPAA compliance

• Courteous demeanor

• Time management

• Computer-savvy

• Critical thinker

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