KIMBERLY ELMORE

Monroe, LA *****

adxlpm@r.postjobfree.com

+1-318-***-****

Outstanding

Dependable

Mature

Customer Service Representative with a strong desire to improve customer satisfaction and contribute to the company's overall success.

Team player who is self-directed and motivated and can work independently. Well-qualified

Flexible

Has a high level of integrity and a strong work ethic, and is looking to use his management skills to help the company grow in the long run.

Calls are successfully converted into new sales.

Capable of working in a group setting with little or no supervision. Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.

Proven ability to increase profit margins.

Customer service is a priority.

Quality, speed, and process optimization are your specialties. Patient professional skilled at answering customers' questions and concerns, entering and updating customer information, and resolving escalated issues. Authorized to work in the US for any employer

Work Experience

Customer Service Agent

Brown Monroe - LA

February 2017 to May 2023

Resolved common and complex issues by determining the customer's needs and immediately providing appropriate solutions, resulting in an increase in customer satisfaction from [Number]% to [Number]%. Identified appropriate [Type] solutions within the anticipated price range by determining customer needs through careful and active listening skills.

Responded quickly to customer concerns and resolved [Type] issues using [Skill] and [Area of expertise]. Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.

Solved

Customer Care Specialist

ROBERTS CONSTRUCTION - Monroe, LA

April 2016 to December 2022

Met or exceeded revenue targets with successful promotions of [Product or Service] during routine inbound calls and outbound sales follow-ups.

Exceeded the [Number]% quality goal by carefully applying scripts and personal knowledge to address and correct problems.

Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.

Assisted [Number] customers by approaching conversations with a positive attitude and [Action] every

[Timeframe].

Provided quick, friendly, and knowledgeable service for routine questions and service complaints. Improved operational efficiencies by managing accounts and contracts, as well as processing system orders and cancellations.

Looked at customer account information to figure out what was wrong and how to fix it. Create, plan, organize, and direct employee job aid materials. Responded to incoming customer inquiries and provided effective solutions, resulting in a [Number]% increase in customer satisfaction in [Year].

Incoming calls were converted into scheduled appointments with qualified [Job title]s at a rate of

[Number]%.

Looked up solutions, contacted the appropriate departments, and followed up with customers via phone, mail, or fax.

Delivery Driver

FedEx Ground Monroe - LA

July 2015 to December 2020

Double-checked over [Number] daily deliveries against shipping instructions before delivering to customers.

Interacted with customers to determine their needs and sales opportunities. Spoke with customers on the phone as well as in person. Carefully loaded items into the delivery vehicle to prevent damage during transport. Kept track of customer orders.

Any suspected mechanical issues were reported as soon as possible. Completed and submitted all required logs and paperwork on a daily basis. Recorded each delivery using proper paperwork before leaving the warehouse. Am a customer service representative.

Kept warehouse and associated outside areas neat and clean at all times. Double-checked the load against the delivery ticket before starting each shift. Communicated with management about customer concerns, issues, and complaints. Customer complaints, requests, and feedback were communicated to company management for prompt resolution.

DSW Worker

G B Cooley Hospital - Monroe, LA

November 2008 to July 2019

Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.

Facilitated [Timeframe] groups with [Job title], focusing on daily living skills, social skills, community participation, and mental health, to discuss clients' restorative goal needs. Engaged clients in therapeutic activities such as recreational games, physical exercises, and occupational arts and crafts during in-house activities.

Assisted [Number] clients with basic tasks such as bathing, dressing, grooming, and eating per

[Timeframe].

Drove and accompanied clients to their scheduled appointments, which included social security, therapy, and doctor visits.

Kept an eye on customers for signs of security issues and reported them to management. Helped residents integrate into their communities by organizing holiday and recreational activities. Education

Carroll High School Monroe - Monroe, LA, US

2001

Skills

• Data entry Computer proficient

Outstanding communication skills Service standard compliance Multi-line phone talent Warehousing functions

Shipping procedures understanding Order fulfillment Staff education and training Documentation and reporting Customer relations Credit card processing

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