James Grant Ballard

*** ********* **** • Tupelo, MS 38801

662-***-**** adxlok@r.postjobfree.com

Summary of Qualifications

●Experience in the administration of enterprise class server hardware, infrastructure hardware, and various desktop and server operating systems.

●Skilled in evaluating current and future technologies and planning to support both short and long-term IT initiatives.

Professional Experience

BancorpSouth

Network Support Specialist

●Daily maintenance and support of corporate data and voice networks

●Maintain necessary documentation for both networks

●Work trouble tickets related to both networks

●Conduct network site surveys for merger activities

Ashley Furniture Incorporated

Senior Desktop Support Analyst

●Supported IT operations in relation to systems needed to produce and assemble product in the factory

●Systems supported included desktop, laptop, tablet computers, printers, servers, and network infrastructure

●Responded to issues as they arose during production hours

RedMagnet Tupelo, MS

Technical Support Staff

●HP and Dell Printer Support as related to configuration, deployment, and troubleshooting

●IBM Server Support as related to configuration, racking, installation of OS, and maintenance tasks associated with supporting the hardware and software

●Dell Server Support as related to configuration, racking, installation of OS, and maintenance tasks associated with supporting the hardware and software

●Active Directory Support as related to account creation and maintenance, group management, and security related tasks

●Watchguard Firewall Support as related to configuration, deployment, and troubleshooting

●Windows 7,8, and 10 Support as related to configuration, deployment, and troubleshooting

Zycron Incorporated Nashville, TN

Toyota Motor Manufacturing Mississippi Contract

●HP 9050N Support as related to deployment, troubleshoot, and replacement of printing devices if the situation required

●Cisco Router Support as related to configuration, deployment, and troubleshooting

●Cisco Switch Support as related to configuration, deployment, and troubleshooting

●Cisco WLAN Support as related to configuration, deployment, and troubleshooting

●IBM Server Support as related to configuration, racking, installation of OS, and maintenance tasks associated with supporting the hardware and software

●Dell Server Support as related to configuration, racking, installation of OS, and maintenance tasks associated with supporting the hardware and software

●Active Directory Support as related to account creation and maintenance, group management, and security related tasks

●Symantec Netbackup Support as related to backing up and restoring files for end users

●Symantec Cluster Manager Support as related to monitoring and moving resources around in the Production Cluster

Education

Itawamba Community College Fulton, MS

Core Curriculum

Mississippi State University Starkville, MS

Bachelor of Arts Political Science

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