Customer Service Unloader
Resume:
Shawn Caniff
**** ***** ****, ********* ******* *2935
(C) 321-***-**** (E) adxlo6@r.postjobfree.com
Overview
Customer service professional skilled in building productive working relationships. Qualified supervisor with 5 years of management experience in a fast-paced customer service environments. I am a performance driven individual who is motivated to meet deadlines and exceed expectations. Versatile leader who has consistently proven to be a valuable asset in many different work environments.
Skills/Qualifications
• Strong communication skills • Proficient in Microsoft Excel and
• Dependable and punctual Point of Sale systems
• Staff training and development • Scheduling, P&L, and inventory
• Multi-Task Management experience
• Energetic and adaptive work
attitude
• Self Sufficient
Work Experience
08/2012 - 12/2012 Wal-Mart Melbourne, Florida
Freight Unloader
-Navigated large freight weighing up to 1500 lbs to assigned areas throughout the store using a pallet jack.
-Operated balers, forklifts, and lift gates on a daily basis.
-Unloaded up to 3 Semi-Trailer trucks per shift.
-Maintained a clean work area and promoted safety throughout the warehouse with a 0% accident rate.
-Analyzed store front inventory using the company's telxon software and provided merchandise to low supplied areas to ensure that the next shift of stockers would have the items needed to succeed.
-Regularly assisted my team in exceeding shift expectations often resulting in supporting other areas of the store such as customer service, stocking, and maintaining the parking lot.
04/2013 - 01/2015 Eddie V's Prime Seafood Tampa, Florida Server Assistant/ Food Runner/ Barback
-Routinely cleaned tables, bar counters, floors, and storage areas.
-Efficiently kept my area of responsibility in order by greeting guest, restocking items as needed, and promptly communicating customer concerns to management.
-Maintained knowledge of current menu items in order to improve quality of customer service and avoid any issues related to food allergies.
-Assisted in expediting food to 500 plus patrons a shift.
-Quickly developed into a well-versed employee that could perform multiple positions at a high level.
-Established myself as a model employee by exceeding expectations doing tasks outside of my responsibility such as valet, assembling new tables, and stocking plates for the kitchen staff.
01/2015 - 03/2018 Duffy's Sports Grill Melbourne, Florida Manager/ Waiter/ Trainer
-Delivered exceptional service to guests, up to 30 or more at a time.
-In a short amount of time I established myself as a strong waiter and gained a large following of regular customers.
-Routinely worked high volume shifts with minimal mistakes, as a result I was promoted to trainer in less than six months.
-Successfully trained 10 co-workers that developed into strong contributors.
-After a year I was promoted to manager.
-Supervised up to 50 employees at a time.
-Assisted in understaffed areas by doing tasks such as making bar drinks, seating guests, expediting food, and communicating with tables.
-Proposed strategies for each shift based on holidays, forecasted sales, and events such as ufc fight nights.
-Utilized Microsoft excel for calculating employee cashouts, payroll, and analyzing P&L.
-Occasionally prepared the front of house schedule and recorded inventory
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ys they can improve in
order to win their shifts.
-Interviewed potential candidates and provided my
professional opinion to
upper management.
-Oversaw the training program at our store, ensured that every employee
completed 100 % of current and new training modules within our talent
development application schoox.
-Efficiently opened hand closed the store on my own when management was
understaffed
7/2018-4/2021 Grills Riverside
Melbourne,Florida Waiter/Trainer/Manager
-Efficiently waited on customers during stressful and fast paced situations.
-Worked as a team player by running other servers food, drinks, bussing their tables, etc.
-Promoted to a management position in two months.
-Performed multiple tasks such as helping cook in the kitchen, making bar drinks, and expediting food.
-Occasionally had to handle unruly customers in a calm manner.
-Prepared employees with preshift meetings to ensure a smooth day/night
-Helped maintain business during the Covid-19 shutdown and enforced the strict government guidelines when the shutdown ended
Academic Experience
-Eastern Florida State College Melbourne, Florida
Associate of Arts: General Education
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Bachelor of Science: Health Sciences/ Biological science and Management
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