Call Center Heavy Equipment

Ignatius Gilarde

**** ***** ** *** ***

Orlando, Florida 32803

570-***-****

********@***.***

Objective : To create a culture in the utility field for safety and procedures Education: Valley View High School

University of Scranton

Professional Background: -Gilarde Construction and Environmental - Manager of Gas and Water Construction, Manager of Environmental Remediation

-Linde Construction - Gas and Water Manger

-JRJ Inspection - Utility Inspector

-GEC - Gas Construction and Environmental

Services - Gas and Water Utility Manager

-CCI Gas Construction- Metering

Services - Program Director of Gas Distribution / Call Center Experience: -Estimator for gas and water construction

-Standards and Procedures Administrator

-Evaluator for MEA Operator Qualifications for

gas procedures

-Oversee equipment, maintenance, and gas tooling

-Master operator for excavation

-Initiated call center for scheduling appointments and customer care.

- Interruption process for utility companies

and contractors. The process for people who do not want to schedule work.

- Established a Gas Distribution program

- Billed unit procedures for submission to utility for payment.

- Oversee many gas crews for main and service installations and gas insertion projects. Many directional drill projects.

- Developed programs for SATS and UNSATS for safety and procedure.

- Compliance officer for the drug and alcohol program along with OSHA 300 log data

Continuing Education: First Aid, CPR, OSHA (40 hour training) Technical Skills: Microsoft word, Internet, Powerpoint, Google Suite References: Available upon request

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