Hands-on leader focusing on mentoring, process improvement, innovation, superior support, and helping the company LEVEL UP.

Supply Chain Proficiencies since 2006

EDI: Subject matter expert on connectivity, data mapping, documentation, and training.

ERP: Off-the-shelf and custom software implementation, integration, and support.

WMS, TMS, YMS: Selection, integration, and support.

Professional Experience

Consulting Business Owner: 5/2022 – Present

Help Central, Huntington Beach, CA

Consulting company providing IT solutions and support.

Led operations for multiple locations including help desk, managed service provider, outsourced developers (on/offshore), and vendor management.

Established SOPs, budget reductions, and disaster recovery.

Troubleshoot; gap analysis; large project management; resource alignment.

Rolled out ticketing system and knowledge base.

Improved and expanded infrastructure.

Director of IT: 9/2020 – 5/2022

Dart Entities, Commerce, CA

Led IT operations for Corporate HQ and West Coast facilities including help desk, infrastructure/data center, and development teams.

Migrated to a new EDI suite including mapping, integration, and trade partner testing.

Directed infrastructure remodel and hardware upgrades.

Director of IT: 3/2015 – 4/2020

Southern Counties Express, Inc., Rancho Dominguez, CA

IT Department Head: Led multi-location network, data center, application development, EDI, and support services in RDS environment.

Established policies, procedures, ticketing system, and knowledge base.

Directed DevOps for ERP, TMS, WMS, customer portals, dashboards, and report metrics.

Expanded from 1 location to 6 with centralized network, data center and cloud services.

Implemented WMS with custom integration to Microsoft Dynamics.

IT Manager: 7/2014 – 1/2015

Damco Distribution Services (a division of Maersk Group), South Gate, CA

Directed the App Dev team in US and Canada.

Managed multi-site Help Desk supporting ERP, TMS, YMS and WMS.

Led in-house & offshore EDI team supporting 200+ trade partners.

IT Project Manager: 7/2006 – 7/2014

Vanguard Logistics Services, Long Beach, CA

Designed and developed EDI system including connection, translation, and mapping.

Subject matter expert on EDI mapping for ANSI X12, EDIFACT, JSON and XML using transportation transaction sets with 200+ trade partners worldwide (customers, consolidators, steamship lines, CFS, rail lines, and trucks).

Customized ERP to show EDI transactions in laymen’s terms.

Saved over $12M/yr in manual booking fees by implementing EDI.

Implemented custom EDI requirements to land/retain customers (e.g. Caterpillar).

IT Manager: 1/1998 – 6/2003

Edwards Lifesciences, Irvine, CA

Directed the IT Support Center including help desk and support services.

Established SOPs, user policies, ticketing system and knowledgebase for new corp.

Streamlined hardware refresh and software deployment for local and remote users.

Led the App Dev team for in-house Sales & Marketing software.

Technologies

Windows Desktop (through 11) and VDI

Windows Server (through 2019 including RDS)

Microsoft Office & Exchange (through M365)

Active Directory, GPO

EDI Formats ANSI X12, EDIFACT, JSON, XML

EDI Translators (1EDI Source, TrueCommerce, IBM Sterling, SPS Commerce, ecUtopia, Ramp Systems)

eCommerce (Shopify, Amazon Seller Central)

UniBasic Multivalue: PICK, UniVerse, UniData, D3

.NET, VB/VBA, Java, PowerShell

SQL Server (through 2019)

Linux, Unix, Informix

VMware, Hyper-V

Macintosh (through OS 13)

ITIM (Nagios, Solar Winds, ControlUp, Nutanix)

SD-WAN (CATO)

ERP (ManFact, FreightPro, Directions, SYSPRO, OHM)

YMS (Omnitracs, DispatchTrack, Made4Net)

WMS (IRMS 360, Accellos, Made4Net, Manhattan)

Ticketing Systems (ConnectWise, Jira, SolarWinds, Magic)

Knowledge Management Systems/Wiki (Confluence, IT Glue)

DMS (Square9 GlobalSearch, Smartsheet, Google Drive, OneDrive, DropBox, Box)

Remote Support/Collaboration (TeamViewer, ConnectWise, LogMeIn, Teams, Zoom, WebEx, GoToMeeting)

MDM (MobileIron, SOTI MobiControl, Samsung Knox)

Site/Floor Plan Design with 3D Walk-Through

Education/Certification

Orange Coast College, CA – Computer Science

Gallup-Certified Strengths Coach (2002)

FranklinCovey Certification: The 7 Habits of Highly Effective

People (2002)

FranklinCovey Certification: The 7 Habits of Managers (2002)

ITIL 4 (In progress)

Birkman First Look Certified (2003)

The Master’s Institute (2012-2015)

“Confidential” security clearance previously issued by the United States Department of State

Volunteer Service

Production Team Lead (Audio, Video, Broadcast, IT), Radiant Church of Huntington Beach

Vice President, Radiant Church of Huntington Beach

Secretary, Radiant Church of Huntington Beach

Mentor, The Master’s Institute

Men’s event and small group leader

Computer consulting for non-profits, friends, and family

Gallup® Strengths

Strategic Creates alternative ways to proceed. Faced with any given scenario, I can quickly spot the relevant patterns and issues providing agile solutions.

Maximizer Focuses on strengths to stimulate personal and group excellence. I seek to transform something strong into something superb (in people and processes).

Ideation Fascinated by ideas. I find connections between seemingly unrelated occurrences. Out-of-the-box options come quickly to me while also conceptualizing other’s ideas.

Developer Recognizes and cultivates the potential in others. I spot the signs of small improvements and derive satisfaction from these improvements.

Communication Generally finds it easy to put thoughts into words. I am a good presenter, trainer, and technical translator.

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Skills

IT Strategy, Policies & SOPs

Hands-On Leadership & Mentoring

Innovation & Process Improvement

24x7 Data Center & Support Services

IT Infrastructure Monitoring

Resource Management (on/offshore)

Vendor Management

Software Selection & Implementation

ERP Development & Customization

EDI Connectivity, Translation & Mapping

Network & System Administration

Virtual Desktop Infrastructure

Virtual Machine & Hypervisor Admin

Business Continuity & Disaster Recovery

Emerging Technology Assessment

Multi-Platform Integration

Asset Management & Tracking

C-Level Executive Support

Executive Reporting

Cross-Functional Collaboration

Budgeting & Forecasting

Cost-Effective Purchasing

Technical & Non-Technical Training

Interpersonal Skills & Partnering

Growth & Transformation

Personal Info

+1-714-***-****

adxlnl@r.postjobfree.com

Huntington Beach, California

www.linkedin.com/in/jeffpatstone

Contact this candidate