Director of Operations, Server/Bartender
Resume:
Summary:
*+ years of serving and management experience, primarily in the restaurant services industry and always willing to be hands-on wherever necessary. Passionate about excellent customer experience.
Significant skills include:
●Managing operations
●Customer service - making guests feel comfortable
●Event coordination
●Leadership and delegation
●Training and supervision of staff
I am very personable, outgoing, and friendly, taking initiative in assisting guests, encouraging fellow employees, and maintaining an organized and clean work environment. I value efficiency, seeing tasks through to completion, and utilizing my skills to enhance and fulfill the mission and vision of the company I am working for.
Experience:
I Am Recovery, LLC Denver, CO May 2022 - July 2023
Director of Operations
●Manage sales & intakes
●Manage marketing, create marketing material
●Networking - attend networking events, connect with and create community partnerships
●Maintain CRM
●Manage other employees and operations of business/client relations
The Jarnagin Team, YogaSix Centennial Denver, CO Jan 2021 - May 2022
Team assistant & Sales manager
●Assist Director in Real Estate transaction operations
●Manage marketing of yoga studio, manage sales team, make sales calls - up sell, close deals
Starbucks Lakewood, CO Sept 2019 - Mar 2020
Barista
●Customer service
●Prep, make, and hand out drinks/foods, stock and clean stations
●Assist other baristas by keeping them stocked up and clean, prep and deliver their drinks
Triple Tree Cafe Denver, CO Aug 2018 – Sept 2019
Barista/ Cook
●Greet guests
●Take orders
●Offer knowledge and suggestions from menu
●Close transactions
●Work coffee bar (prepare drinks, clean, stock)
●Plan and manage events with special menus
●Open/close kitchen
●Estimate daily requirements to prepare kitchen for cooks
●Prep food, worked line, sauté, garnished and prepped plates
The Zingaro; Prairie Schooner Eugene, Oregon Aug 2016 – Aug 2017
Bartender/Cook
●Greet guests, take drink orders, make drinks, stock/clean bar, open/close register
●Plan and manage events with special menus
●Open/close kitchen
●Estimate daily requirements to prepare kitchen for cooks
●Grill, fry, work line, garnish and plating
Hoovers Pub & Grill Newport, Oregon May 2016 - Aug 2016
Bartender/ Server
●Greet guests, take drink orders, make drinks, stock/clean bar
●Entertain guests
●Open/close restaurant/bar/kitchen
●Cook upon request
●Open/close register
Alpenhof Bistro & Bar Teton Village, WY July 1014 - April 2015
Server
●Greet guests with water
●Share specials and request drink/food order
●Offer knowledge and suggestions of menu
●Enter order into POS system
●Deliver order to table, ensuring satisfaction
●Assist guests as needed
●Close guests out, ensuring satisfaction
●Bus tables as needed
Education:
Community College of Denver Denver 2022 - present
Bachelor of Science: Accounting
Colorado Christian University Online 2018 - 2020
Bachelor of Science: Business Administration
References:
Heidi Fredere
CEO, I Am Recovery, LLC
Ogi
Store Manager, Starbucks
Louie Rodriguez
Community Partner - Program Director, Sophrosyne Sober Living
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