*

Sun Mobile #: (094*-***-****

Sun Mobile #: (094*-***-****

TM Mobile #: (090*-***-****

DON ERICK SOTELO ANGELES

November 11, 1974

Married

OBJECTIVE

To obtain a challenging position in a top and reputable corporation that utilizes my experience in product management, sales management, and account management. PROFESSIONAL SUMMARY

Experience in presenting reports to General Manager in relation to the status of the store/showroom assigned. Experienced in attending company meetings and allowed to join discussions with other company representatives. To deal with the customers’ wants and needs, training and assisting new staffs. Determining and documenting new product requirements like developing sales forecasts and product pricing and launching new products to the marketplace.

WORK EXPERIENCES:

COST U LESS TRADE VENTURES / COST U LESS, INC. -01182020 Sales Supervisor – (Office base)

January 12, 2017 – present

Develop the Sales in terms of operational procedures in general

Strictly implementing Company rules that’s been disregarded already because it seems no one monitors them anymore.

• Made templates or formats that’s needed in a weekly to monthly sales monitoring and implementing to analyst their sales

• Highly implement pleasing personality attitude towards company dress code

• Improve company system from sales transaction, coordination of stocks, and schedule of deliveries then after sales service.

To always implement the service, quality and commitment to every client assisted

Able to improve company system based on my experiences in terms of operational procedures

• try to adapt their existing system then improve it based on their capability and knowledge

Client in the company are overwhelming already because of the marketing strategies done by the company reason, every Sales couldn’t accommodate all the client – lend my help initiatively

• Stands as their personal secretary of every sales personnel like:

To follow up their fill up quotations

Attend on every phone call of clients in the office. From landlines to cell phones then determine their needs

• Do quotation but, the sales account will be credited to sales personnel by way of sales rotation

Made solutions on pending problems for almost (5) five months already or a year by addressing the right department and speaking on every department in charge

• Consistent follow up until the problem had resolve

Even the company is already ten (10) years in the industry, the system implemented, and way of execution is still immature (seems very simple or common for me but, they couldn’t come up a solution on it).

Trains/Orients old and new staffs so they can be an effective employee for Store operations (MENTORING).

• Ensure effective performance of subordinates to optimum level.

• Proper way of assisting the client and share my knowledge in sales using the FAB and on how to handle any client situations and attitudes (customer service).

Well-organized in file documents and capable of multitasking works. Even able to extend work of the subordinates (does what my subordinates does)

To keep the showroom attractive always and safe from unwanted loss or damages

Handles and in-charge on all transactions that matters in the showroom even customer complaint. Able to communicate properly with the staffs and with the clients. (after Sales service and or Customer Service) 105 San Antonio St. Pook Dagohoy, U.P.

Campus, Diliman, Quezon City

adxlmp@r.postjobfree.com

2

TAVOLOZZA, INC. / Cool Japan Shop

Area Manager

February 11, 2016 – July 26, 2016

Handles the shops at Festival mall at Alabang and SM Light mall at Mandaluyong City

Made some manuals and forms that are needed for the operational needs.

Strictly implement certain operational rules that is not implemented yet and not yet existing such as:

• Making of monthly inventory of stocks

• Submitting of monthly reports

• Forecasting of stocks by way of tracking the slow- and fast-moving items

• Made a sales protocol including proper dress code, hair style and make-up.

Makes report and submit all pertinent documents on time (monthly sales and monthly analysis report, inventories, etc.) to the Admin Manager only.

• For they haven’t any structural operational system yet and even organizational chart for workflow.

Made solutions on pending problems for almost (5) five months already by way of making written reports then email it to the concern the department.

• Consistent follow up until the problem had resolve

Trains and orient old and new staffs so they can be an effective Sales Assistants, Cashiers and Supervisors for Store operations (MENTORING).

• Ensure effective performance of subordinates to optimum level.

• Proper way of assisting the client and share my knowledge in sales using the FAB and on how to handle any client situations (customer service).

Disseminate instructions to Store Supervisors to disseminate it in every shop.

• In terms of making reports; doing efficient inventories; forecasting or buffering of stocks and other store operations.

Conduct final interview for the applicants for Sales Assistant, Cashier and Supervisory.

• Even to source out applicants by myself despite of having our own HR department.

Well-organized in file documents and capable of multitasking works. Even able to extend work of the subordinates.

RIAN COMMERCIAL, INC. / GGE PERFECT PRODUCTS CORP. Sales Officer / Sales Manager – (Office Base)

April 23, 2015 – September 22, 2015

Handles the South area as the 2nd division of being a supplier of Perfect View wall brackets and Perfect Kitchen cabinets and kitchen cabinet’s accessories at Ace Hardware, Wilcon Builders, CW Home Depot, All Home, E-Homes Improvement Center, Inc., Harley’s Home Hardware and Workstation.

Conducts final interview on every applicant for Sales that will be hired or not. Final decision will be coming from me.

Trains and orient new staffs so they can be an effective promodisers on outlet operations.

• Ensure effective performance of subordinates to optimum level.

Makes the buffer stocks or forecast of stocks in every outlet handled.

Assure that every delivery of stocks in every outlet is well coordinated and handled.

• Having a good sale came from on time of delivery of stocks. Avoid backload of delivery.

Disseminate instructions to an area coordinator to disseminate it in every outlet, consignor and outright accounts handled.

Makes report and submit all pertinent documents on time (monthly sales and monthly analysis report, inventories, etc.) directly to the President / General Manager.

Report directly to the President / General Manager by attending meetings (including MANCOM meeting) for the assessments of the sales, Promodiser’s performance and other matters twice a week.

Part of the panel judge in every Promodiser’s revalida for the renewal of their contracts.

Conduct final interview of the applicant for promodisers for the new outlet and existing outlet that doesn’t have a promodisers.

• Even to source out applicants by yourself despite of having an agency and own HR department.

Able to communicate properly with the staffs and with their clients even over the phone or by way of visiting their assigned outlet, if necessary, already.

• Ensure that excellent customer service is rendered in every transaction made (after sales).

Well-organized in file documents and capable of multitasking works. Even able to extend work of the subordinates.

3

AUTOMATIC APPLIANCES, INC. (under BLIMS fine furniture and Sogo Home & Office Center) Showroom / Store Manager

November 02, 2010 – January 15, 2014

Stand as company representative and showroom over all in charge.

• Take charge of overall operations of the showroom, gives good analytical and supervisory skills too. Including cashiering, invoicing and inventory.

• Entrusted to open the cash vault and the gadget’s vault

Trains and orient new staffs so they can be an effective staff on showroom operations.

• Ensure effective performance of subordinates to optimum level.

Handles and in-charge on all transactions that matters in the showroom even customer complaint. Able to communicate properly with the staffs and with the clients.

• Ensure that excellent customer service is rendered in every transaction made (after sales)

Well-organized and capable of multitasking works to ensure the smooth operation of the showroom / branch. Able to extend work of the subordinates.

Does and source out thru telemarketing of Interior designers, Architects and Engineers to invite them as our product Endorsers; follow-up old inquiries to add up on sales. Source out condos also as perspective clients.

Report and submit all pertinent documents on time (monthly sales and monthly analysis report, inventories, etc.) accordingly on all aspects of store operations.

Report directly to the Operation Manager by attending meetings (corporate and staff) for the assessments of the sales and other matters in the showroom operation once a month.

Able and has a knowledge to formulate designs especially interior designing when client wants or requested to, or even suggest some designed that will suit on their needs and concepts.

• Ensure the qualities of products that are displayed are in showcase and implemented the promotional activities depending on the season.

Always keep the showroom attractive and safe from unwanted loss or damages. SLUMBER GALLERY INC. (DWELLINGS) /owned by: PHILIPPINE BED & FURN. MFG CORP. Branch Head / Sales Consultant

February 21, 2004 – April 30, 2009

Stand as company representative and showroom in charge.

Trains and orient new staffs so they can be an effective staff on showroom operations.

Introduce the specs and quality of the furniture and the benefits of the mattresses to the clients, to educate them and encourage them to purchase (product knowledge).

Does and source out thru telemarketing on Interior designers, Architects and Engineers to invite them as our product Endorsers; follow-up old inquiries to add up on sales. Source out condos also as perspective clients.

Report and submit all pertinent documents on time (monthly sales report, etc.) accordingly.

Attends meetings (corporate and staff) for the assessments of the sales and other matters in the showroom operation twice a month.

Handles and in-charge on all transactions in particular that matters in the showroom even customer complains.

Able and has a knowledge to formulate designs especially interior designing when client wants or requested to, or even suggest some designed that will suit on their needs and concepts.

Always keep the showroom attractive and safe from unwanted loss or damages. MEGAMAX CONCEPT, INC. (Based in Our Home)

Sales Associate / Officer in charge

Sept. 17, 2001 – Feb. 16, 2002

Knowledge in assembling knock-down furniture.

Has the initiative to do related functions with less supervision.

Files and pertinent documents accordingly.

Ascertain orderliness of work area to promote systematic workflow.

Introduce the quality of the items (furniture) to the clients to pursue them to buy the merchandise (product knowledge).

4

GRACE PARK INDUSTRIES INC. (Based in Our Home)

Layout Designer / Sales Associate

June 24, 2000 – August 15, 2001

Stands as officer in charge.

Visit client’s site to measure the area then make a design.

Draws layout; elevation and perspective of the kitchen or closet that was measured.

Makes interior designing of the client’s home or office.

Knowledge in assembling knock-down furniture.

Files pertinent documents accordingly.

Attend meeting once a month in regards of sales assessment and other concerns EVER COMMONWEALTH CENTER INCORPORATED

Branch Damage and Return Custodian

November 11, 1999 – April 29, 2000

Reports any untoward incidents in my area

Checks whether incoming or outgoing damaged merchandise is in conformity w/the documents

Files pertinent documents accordingly

May perform other related functions (tagging, segregating and assigned by the RDU Supervisor) OUR HOME (SM FAIRVIEW)

Sales Utility Clerk

March 16 – August 15, 1998

Introduce the quality of the items (furniture) to the costumer to pursue them to buy the merchandise

Helping the customer to carry their purchased items to their cars / service (customer service)

Making home services to assist client to assemble knock-down items without charges.

Allowed by the store manager & senior manager to make some minor decisions. (handles and fronting customer complaints)

PLAZA FAIR (CUBAO)

Credit Clerk / Credit Verifier

August 18 – December 20, 1997

Checks and verifies all major credit cards to their banks.

Responsible and authorized to get approval to the bank and to use the Terminal Seven (T7)

Does drug store clerk.

ST. PETER LIFE PLAN SECURITY INC. (Guadalupe and Pateros Branch) Supervised Group Manager

January – March 1995

Supervised and responsible in briefing the group regarding on how to have a possible plan holder JOLLIBEE (SM NORTH EDSA I)

Service Crew

July 29 – December 31, 1994

Fry man

JOLLIBEE FOOD CORPORATION (WEST TRIANGLE)

Service Crew

December 13, 1993 – May 13, 1994

Fry man

MWSS ESPAÑA BRANCH

Surveyor (OPLANLINIS) – summer job

April 15 – May 31, 1993

Inspects water leaks and illegal water connections

• Make a necessary report then forward it to the branch

Meter reading

5

EDUCATION:

Technological Institute of the Philippines

BS Marine Engineering

1992 – 1994 (Undergraduate)

U.P Integrated School

Katipunan Road U.P Campus, Diliman, Quezon City

1988 – 1992

U.P Integrated School

U.P. Campus, Diliman, Quezon City

1981 – 1988

SKILLS:

• Knowledgeable in Office Word, Excel, Adobe Photoshop and PowerPoint software.

• Knowledge in driving and possess a nonprofessional driver’s license (restriction 1 & 2). SEMINARS ATTENDED:

• Basic Management Seminar

June 27 and 28, 2011 – Benito building Sheridan St., Mandaluyong City

• Store Management Development Program

April 23, 25 and May 02, 2012 – Benito building Sheridan St., Mandaluyong City

• Service Culture Road Map (Customer Service Relation)

July 19, 2012 – Benito building Sheridan St., Mandaluyong City CHARACTER REFERENCES:

• MR. RICHARD BENEDICT "RB" AGUSTIN

Human Resource Manager

Automatic Appliance, Inc.

16 Sheridan St., Mandaluyong City

Contact nos.: (092*-***-****; 638-9521

• MS. ISABELITA "Issa" MERJUDIO

Area Manager / Product Head Specialist (La Z Boy)

Blims Fine Furniture, Inc.

William St., Mandaluyong City

Contact nos.: (092*-***-****; 470-9170

• MS. LINDA “JOY” de GUZMAN

HRD Manager / Sales Manager

Slumber Gallery (Dwellings) / Philippine Bed and Furniture Manufacturing Corp. Valenzuela City

Contact nos. (093*-***-****

• MS. LILIBETH "Beth" GARCIA

Admin and Operation Manager

RIAN Commercial, Inc.

G/F 241 Midway Court Bldg. EDSA, Mandaluyong City

• MS. MARICEL “Avha” OLEGARIO VASWANI

OWNER / Senior Sales Manager

Cost U Less Trade Ventures

5112 Filmore St. corner Curie St. Palanan, Makati City Contact nos.: (091*-***-****

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