Nurse Health Customer Service

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Sonia Owens Contact: adxlm9@r.postjobfree.com

Home: 720-***-****

Objective Statement

I am highly accomplished, talented, and proven competent in fundraising, event management, and marketing development for external events. I have earned an EDS in Education, MBA in Sports Management, and BS in Business. Skilled in developing ambitious initiatives to boost interest and action from the community towards important causes. I have many years of experience serving nonprofit institutions, insurance retailers and local government agencies and with a proven track record of successfully managing and achieving or exceeding department and revenue goals. I have established lasting relationships with donors and volunteers while maintaining professionalism and demonstrating positive images of the organization. A self-starter who is not afraid to try new marketing initiatives to reach potential donors.

Professional Experience

Health Program Representative, FHPS

The Anthem Companies, Inc

Georgia Off Premises/W@H

March 2021 to October 2022

Make outbound phone calls to members, providing a complete description of our program in a conversational and collaborative manner. Make a connection and engage them in collaborative discussion to understand how the program benefits can best meet their needs. Use assumptive language to drive enrollment and implement strategies as needed to overcome objections to program participation. Provide knowledgeable and accurate information to promote members' confidence and value of our program. always Communicate with members in a professional and polite manner. This includes maintaining a helpful and engaged tone, building rapport with members, and consistently speaking with appropriate tone, pace, and clarity. Answer inbound calls and utilize open ended questions to promote member centricity. Assist in answering member questions and connecting them with appropriate team members and/or resources. Initiate outreach process by processing referrals received through our health plan portal.

Accurately collect and document member information, call result details, and other pertinent information in accordance with policies and procedures.

Follow all company and department policies and procedures, including HIPAA and TCPA laws. Meet all department and team expectations for quality, efficiency, and enrollment rate. Consistently demonstrate behaviors that uphold Anthem Values or Leadership, Community, Agility, Integrity, and Diversity.

Fulton County Atlanta GA Registration and Election EV Assistant Manager and Registration and Elections Specialist

August 2016 – January 2021

As an Early Voting Assistant Manager, coordinated with the set-up election equipment inside a designated early voting polling location. Prepare election equipment as instructed in training sessions. Maintaining election equipment security throughout the election period. Process voters for early voting elections. Maintain report for reconciliation.

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As an Elections Specialist, I processed sensitive applications for registration and mail in voting deadlines prior to all major voting elections in Fulton County. Helped volunteers during the process of audits from State of Georgia on tallying votes during 2020 General Election. Created and edited various correspondence, documents, and reports. Provide effective customer services and maintain effective working relationships with other county personnel, officials, and the general public. Communication and interpersonal techniques with coworkers, supervisors, the public, etc.

Senior Health Program Representative

The Anthem Companies, Inc.

Denver, Colorado

February 2013 to August 2016

Provide initial contact to member’s 360 Degree Program via telephone throughout the US. Conducted outbound and inbound motivational telephone calls to member’s 360 Degree Program via telephone throughout the US Conducts disease management survey prior to speaking to Care management. Persuades members to participate in the Disease Management Program by providing information about the program, outlining member benefits and explaining available services. Department under micromanagement undergoing calls and time management, conducts outbound motivational calls to members that do not respond to Disease Management surveys. Directs member’s inquiries to appropriate Nurse Health Coaches or Health Educator with engagement process. Many courses and classes were provided for increase knowledge of corporation and department to ensure clear and concise methods in enrollment.

Assistant Director of Development and External Affairs City of Hope Medical Center – Duarte, CA. The medical center is a nonprofit foundation and a comprehensive care center that helps patients with diabetes and cancer and other devastating diseases. May 1991 to December 2011

Manage the entire lifecycle of assigned projects; establish and manage project timelines within the deadlines of the events. This coordination and collaboration on events, projects, objectives, and delegated tasks with followed-up to make sure tasks are completed in a timely manner. Giving direction and implementing and administrative duties for assistant and volunteers on events and at committee meetings, with providing strategic advice and support in developing best practices that aligned with brand objectives/goals.

Maintain knowledge of business line objectives. Serve as champion of the brand and key liaison with partners and project teams. Manage and support onshore production for new business/proposal work for the California market, as needed.

Support and collaborate with compiling data from database of potential contributors for solicitation output via mailings and emails.

Conducts marketing activities, events, exhibits, education, and presentations to gain members and maintain and/or establish relationships with providers, community, and faith-based organizations. 3

Education

Northcentral University

On-Line, San Diego, CA 92123

Instructional Leadership in Education

EDS – Education Specialist Degree Program (2022-07) Graduated Nov. 2022

University of the Southwest

On-Line- Hobbs NM

Master Business Administration in Sports Management Graduated: Dec. 2016

University of Phoenix

On-line and Culver City Campus

Phoenix AZ and Culver City, CA

AA in Business and BS in Business

Graduated: July 2011

Los Angeles Trade Technical College

Los Angeles, CA

AA in Cosmetology

Graduated 2005

Certificate of Appreciation from City of Hope for Dedicated Service for 20 years in non-profit Fundraising, Event Management and Customer Service

Technical Skills

Microsoft Products: One-Note, Teams, Word, Excel, Publisher, PowerPoint, MS Deluxe, Event Maker Pro, Meeting Pro), Google Meet, Zoom Web-conferencing, SharePoint, HRS system, GAD Apple – MAC desktop. References

Available Upon Request

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