Customer Service Creative Director

Experience

SAHILY GONZALEZ

Owner

786-***-**** adxlls@r.postjobfree.com Miami, Florida 33186

CEO

HAVANAVIRAL.COM, Miami, FLORIDA

December 2015 - Present

• Created marketing, website and SEO-driven content to support client needs.

• Edited and formatted content to prepare and submit for publication.

• Researched current events and news items to fact-check and verify sources.

• Pitched ideas for news and lifestyle articles.

Developed advertising campaigns for wide range of clients, working with advertising agency's creative director and art director to determine best way to present advertising information.

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• Leveraged mastery of HTML, CSS, and JavaScript to build top-quality code for diverse projects.

• Created logos, flyers, and other marketing materials. Owner

CUBANOS SHOUTOUT, Miami, FLORIDA

April 2013 - Present

• Managed the daily operations related to customer service, inventory management, and marketing. Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.

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• Defined strategic plans and kept business on track to meet objectives.

• Built and ran social media campaigns, aligning with corporate brand strategy. Managed daily posts across social media platforms to increase Facebook, Twitter, and Instagram engagement.

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• Wrote and edited engaging articles and blog posts.

• Generated content ideas to engage target audiences and increase followers. Prepared advertising and promotional material to increase sales of products and services, working with customers, company officials, sales departments, and advertising agencies.

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Sales Advisor

ADVANTAGE SALES & MARKETING LLC 18100 VON, FLORIDA January 2012 - June 2013

• Developed and maintained strong customer relationships and networks within designated sales territory.

• Communicated product features, advantages, and benefits to customers. Remained current on relevant product and industry information to provide up-to-date catalogs and services.

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• Handled client deposits and transactions and updated billing information in company databases.

• Compiled data to prepare reports and assist with sales forecasting. Brand Ambassador

Education

Languages Skills

TRIPLE POINT INTERACTION, Miami, FLORIDA

October 2010 - March 2011

• Introduced current sales and promotions to bring awareness to brand initiatives.

• Delivered exceptional customer service to provide positive experience throughout sales process.

• Engaged with customers at special events and on social media, discussing brand and trends. Sales Advisor

DAYMON INTERACTIONS, Miami, FLORIDA

October 2010 - March 2011

• Worked with management teams to develop annual sales plans, goals, and targets.

• Analyzed sales data to adjust and improve sales strategies.

• Generated leads and maintained lists of prospective customers.

• Provided efficient and courteous service to customers. High School Diploma

Coral Gables Senior High School, Coral Gables, Florida May 2010

Florida National University, Hialeah, Florida

May 2014

Spanish

Native

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English

Bilingual

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• Hiring and Staffing

• Business Planning

• Team Oversight

• Customer Relations

• Coaching and Mentoring

• Customer Service

• Graphic Design Integration

• Social Media Management

• Website Optimization

• Domain Registration

• Web Applications

• Blog Posts

• Event Planning

• Concept Promotions

• Google Ads

• Online Marketing and Advertising

• Digital Media Advertising

• Increasing Engagement

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