NAOMIA SIMS

**** ***** ******, ***. *

Charlotte, NC 28213

704-***-****

adxlll@r.postjobfree.com

adxlll@r.postjobfree.com

OBJECTIVE

Experienced Executive Administrative Assistant/Recruiting Coordinator/Quality Control Inspector/Travel/Event Planner/Customer Service Specialist with a demonstrated history of working in the Financial Services/Human Resources/Healthcare Industry with a focus of providing Travel/Administrative/Accounting/HR Recruiting and Customer Service to associates and clients. Event Planner/Coordinator providing Advertising and Marketing skills. SUMMARY OF QUALIFiCATIONS

● Microsoft Outlook, Word, PowerPoint, Excel, Visio, Access

● Concur, Express, Ariba, SharePoint, Discovery, My Technology, Skype

● Access Request Management / SPOC-Security Point of Contact

● Workday/Quickbase/FortiClent/Event Coordination/Planning

● Travel Planner within the U.S. and Internationally.

● Call Center - Customer Service / Telemarketing

● Quality Control Inspector

● Bartender - Suite Attendant

EDUCATION

Associates of Arts Degree - Communications

University of Phoenix - Phoenix Arizona - April 2010 - November 2012 PROFESSIONAL EXPERIENCE

Lowes Home Improvement

Customer Experience Professional

November 2021 - October 2022

Providing Customer Support to customers regarding sales orders and delivery issues. Placing orders for customer sales, providing product information, installation services, return policies regarding products. Assisting customers with damaged/defective products by submitting claims. Also submitting claims for lost orders, assisting customers with refunds, discounts, price matches on sales orders. Open sales accounts and cancel sales orders for customers, distributors and agents. Maintain records by updating account information. Resolve customer complaints by determining the cause of the problem, expediting the issue to the correct department. Walmart - Robert Half Staffing

Recruiting Coordinaror

June 2021 - September 2021

Supported the recruitment team by scheduling interviews for the Corporate Office for positions in the U.S. Update and manage employee information in HR database for New Hires, Orientation and Onboarding. Engage with candidates to set-up and confirm available interview schedules and times to match interviewers and Hiring Managers. Calendar Management in Outlook.

COCC - (Robert Half Staffing)

Customer Service Coordinator

January 2021- June 2021

Provide Customer Service for customers of over 70 Banks and Credit Unions in North America by assisting with online banking issues, inquiries of Checking, Savings, CD, Money Market, and Trust accounts, processing mortgage, auto and consumer loan payments, debit card decline and credit line increase assistance, providing interest rates, and provide information on different products and services that are offered by the banks and credit unions. Provide money transfers from internal bank accounts. Transferred major issues to supporting Managers and/or Banking Center Headquarters. Mecklenburg County Board of Elections - Charlotte, NC (Temporary) Computer Operator

September 2020 - November 2020

Processed Absentee Ballots received from voters within the Mecklenburg County areas. Worked with voters during the Early Voting process by entering voters information into election system, updating information and registering first time voters. Also greeted voters coming into the building and providing 2020 Election Pens and observing and providing safety measures with mask, gloves, hand sanitizer, and making sure all voters adhere to CDC guidelines while waiting to vote. Bank of America - Charlotte, NC - November 1998 - July 2019 GBAM Expense Management Team

February 2019 - July 2019

Review/Approve/Submit executive expense reports for compliance with GBAM/GCIB Policy and Standards to ensure quality assurance and resolution of escalated reimbursement reports. Research and investigate inquiries from employees. Track exceptions to Policy/Corporate Card issues and resolve with Accounts Payable. Scanned all expense reports submittal to Accounts Payable Department.

Bank of America - Charlotte, NC

Administrative Assistant - GHR Employee Relations / GHR Vendor Management Department June 2016 - December 2018

Administrative Assistant providing support to 3 Employee Relations Executives involving heavy calendar management for all meetings/telepresence meetings, including setting up, accept/tentative/decline and rescheduling. Booking all travel arrangements, processing expense reports for executives and their DRs, coordinating meetings, luncheons, dinners, etc. Proxy to Executives to Approve DRs expense reports, CRVs and Ariba/eRequests. Providing access to all Conference Rooms including maintaining the AV equipment for all rooms. Also order and maintain office supplies for the break room and office mailroom. Worked with new employees for processing Fingerprinting, I-9 Verification and W9 processing. Provided assistance with recruiting coordinators to schedule interviews, provide access to building for candidates and greet candidates and provide Onboarding procedures for new hires. Supporting Vendor Management Executive and 2 Employee Relations Executive providing support to Vendor Management Employees by ordering laptops, shipping to vendors throughout the U.S., disconnecting incoming laptops for terminated vendors/contractors and having laptops wiped/ picked up for disposal. Maintained/monitored Vacation Calendar to Vendor Management Team. Assisted with any administrative needs for U.S. and International associates. Ordered Flowers/Global Recognition Awards for all associates as requested by executives. Provided assistance with projects. Provided assistance with recruiting coordinators to schedule interviews, provide access to building for candidates and greet candidates and provide Onboarding procedures for new hires. Bank of America

Administrative Assistant - GHR Executive Compensation / International Assignment Services October 2008 - June 2016

Provided Onboarding/Offboarding assistance with setup and application access for New, Rehire, Retired and Terminated associates. SPOC - Security Point of Contact for Executive Comp/Benefits Dept. Processed weekly/quarterly Access Reviews, SAM Reports, High Risk Reviews, etc for Band 0-2 Comp/Benefits hierarchy. Obtained and filed forms for Band 1 executives; Booked travel arrangements for managers and supervisors; Processed expense reports. Typed letters, memos, processed Fedex/UPS packages and boxes; Setup meetings and coordinated conf room and/Telepresence meetings; Ordered office and technology equipment and supplies; Renewed annual subscriptions/periodicals; Processed, sorted and distributed daily mail; Assisted with mass mailings to thousands of associates globally with regular, registered and certified mailings; Processed Check Request Vouchers; Provided Notary Services; Processed files for Document Storage, Copy, Fax, Scan, Email documents; Coordinated Breakfast/ Lunch/Dinner Meetings internal and external; Maintained Vacation Calendar for the Executive Compensation team. Coordinated Off-site events. Ordered Flowers, Gifts/Global Recognition Awards for all associates as requested by executives. Provided assistance with projects. Provided assistance with recruiting coordinators to schedule interviews, provide access to building for candidates and greet candidates.

Bank of America

Administrative Assistant - Global Corp Invest Bank - Portfolio Mgt/Financial Sponsors Team November 1998 - May 2008

Managed Outlook calendar for Portfolio Manager and Latin America Risk Executive. Composed and typed correspondence, reports, modification of credit agreements, and proposals. Processed expense reports. Maintained balances with Corp. Credit Card Accounts and Expense Reports to resolve all issues regarding expenses. SPOC for Portfolio Management to Onboard/Offboard associates. Setup credit/financial documentation files. Provided assistance for all Personnel/Vacation issues. Provided all travel/meeting arrangements. Reserved conference rooms, provided food for company meetings, as well as make lunch and/or dinner reservations for out-of-town meetings. Coordinated off-site meetings. Arranged and set up conference calls. Edit/Update presentations/reports developed by analysts. Handled all incoming/outgoing faxes; provide copying of documents and outgoing copying request (presentations and books). Send out all Federal Express requests; processed multiple mailings to clients and vendors. Maintained distribution profile of all agent clients for information purposes. Open, sort and distribute incoming/outgoing mail. Maintained Vacation Calendar. Ordered office supplies, maintained account filing system. Plan/Coordinated special projects including Off-site events, Holiday Events, etc. Answered incoming calls for the department managers. BANK OF AMERICA AFFILIATIONS

Bank of America Notary Public

ACR - Access Control Representative

Administrative Professional Network Outlook Team Member Emergency Response Team Member

Bank of America Tenant Representative

REFERENCES

Ann Marie.Michocki - Executive Sr. Vice President - 980-***-**** / Manager for 10 years / adxlll@r.postjobfree.com

Monika Sadler - Sr. Vice President - Bank of America - 980-***-**** / Supervisor for 8 years adxlll@r.postjobfree.com

Tom Molloy - Sr. Vice President - Bank of America - 980-***-**** / Supervisor for 8 years adxlll@r.postjobfree.com

Carnita Maxwell - Regional Office Manager - US Secret Service - 704-***-**** / Friend

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