**** ********* **** *********, ** ***** 240-***-****

adxllk@r.postjobfree.com

OBJECTIVE: To obtain an entry level position where I can utilize my acquired skill set and add value to an organization with my abilities and strengths. EDUCATION:

ITT Technical Institute-Hanover, MD

Associate of Applied Science Degree in Information Technology-Network Systems Administration

Anticipated Graduation Date: Dec 2017

Tesst College of Technology- Beltsville Maryland

Computer Support Technician

Graduated May 2014

SKILLS:

* Windows XP, Vista, 7, Novell, Linux

* Provide computer help/support desk functions

* Proficient in Microsoft Office (Word, Excel, and PowerPoint )

* Strong customer-relations background

* Data Entry

* Collections

* Accounts Payable/Accounts Receivable

PROFESSIONAL EXPERIENCE

Administrative Assistant, Omni Elevator Service

Owings Mills, Maryland. January 2022 - June 2022

*Made telephone and written inquiries for delinquent Accounts. Collects payments via checks and credit cards and recorded in appropriate payment method and bank method. Scheduled appointments for inspections. Responsible for some payroll duties as well as other administrative duties.

Data Entry Clerk/Auditor Dal-tile Eldersburg, MD

Front End Clerk, Safeway

Ellicott City, Maryland October 2013 – Present

* Greets customers, issued receipts, refunds, credits, or change due to customers.

* Counts money in cash drawers at the beginning of shifts to ensure that amounts are accurate.

* Guides customers around the store helping them find all the items they were looking for.

* Provides prompt and courteous customer service, answering questions and relaying promotions.

* Assists in opening and closing duties by placing returned or abandoned merchandise. Ugele Inc., Office Manager Baltimore, Maryland October 2002 – November 2012

* Answered the office phone politely, took messages and managed general operations of office.

* Planned and scheduled company meetings and distributed information within the office

* Sold various types of insurance policies to businesses and individuals including automobile, fire, life, property, medical and dental insurance.

* Interviewed clients to obtain data about their financial resources and needs for coverage.

* Contacted policyholders to deliver and explain policy, and to analyze insurance programs.

* Accurately explained features, advantages and disadvantages of various policies provided.

* Assisted office members with documentation, scanned documents and copied documents. Mediator/Conflict Resolution Prince George’s, Maryland June 2010 – October 2011

Office of Community Relations PG County

* Set up appointments for parties to meet for mediation and used conflict resolution techniques to facilitate communication between parties.

* Analyzed evidence & relevant laws, regulations, and precedents in order to reach conclusions.

* Prepared settlement agreements for disputants to sign and participated in court proceedings.

* Determined amount of liability, according to evidence, laws, and judicial precedents.

* Recommended acceptance or rejection of compromise settlement offers.