Data Entry Customer Support

David Pearson

*** ********* ****** ******** **** 43207 614-***-**** ***********@*******.***

I am a retired professional interested in rejoining the work force. I spent my career in insurance and technology, beginning as a commercial rater and CSR, moving into the technical aspect of insurance, such as software QA, marketing website development and design, and ADA (Americans with Disabilities Act) compliance for two public-facing websites.

SKILLS

Content management systems

HTML & CSS

Data entry and database management

Microsoft Office Suite

Rating algorithms & rate development

Technical/user support

EXPERIENCE

MUELLER REPORTS, TONAWANDA, NY

Quality Assurance Agent, 2022 – 2023

Reviewed high value property inspection reports for accuracy and compliance with underwriting and valuation standards.

Prepared final valuation reports for submission to a number of our client insurance carriers

GRANGE INSURANCE, COLUMBUS OH

Internet Programmer/Front End Web Developer, 2000 – 2018

Designed, developed, and maintained individual marketing websites for our agency partners.

Delivered designs and regular versioning of content via Sitecore content management system.

GRANGE INSURANCE, COLUMBUS OH

Quality Assurance Analyst, Commercial Lines, 1997– 2000

Developed test scripts

Executed test cases under various circumstances

Documented and evaluated test results

GRANGE INSURANCE, COLUMBUS OH

Commercial Lines Rater CSR, 1996– 1997

Processed new business, renewals, and policy changes

Assisted agents via telephone, email, and written correspondence

CONTINENTAL INSURANCE/CNA, COLUMBUS OH,

Lead Rater & Underwriting Assistant, 1992-1996

Assisted in evaluating new business and renewals, through loss reports, financial standings and adhering to all risk management standards

Processed new business, renewals, and policy changes

EDUCATION

Completed courses in Computer Science at Wright State University, Western Ohio Branch Campus, Celina OH

Completed courses in Web design and Database Management at Columbus State Community College, Columbus, OH

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