Azalia Latimer

*** ****** ******, ************, ************ 19111 PH# 610-***-****: adxljw@r.postjobfree.com

Objective: To gain employment with a company that will utilize my skills and talents.

Education:

Indo American-Chinese Council: Philadelphia, Pa. 19120

GED: 1996

General Education

Experience:

December 2020 – June 2021

Randstad (Vanguard): Participate Service Associate - Remote

Assisting participants with questions, request, and concerns, regarding the employer-sponsored 401K plans maintained by "The Vanguard Group". Processing loans, withdrawals, rollovers, and terminations per participant's request. Advising participant on all policies, rules and regulations set in place by the IRS and the U.S. government.

February 2019 – July 2020

News America Marketing: Field Service Representative – Philadelphia, Pa.

Placed advertisement for various well-known companies inside of supermarkets, drug stores and retailers. Also completed merchandising projects by installing coupons, instant rebates, and displays within these stores.

February 2015 – September 2018

Telerx Marketing (GSK): Account Specialist Rep II – Horsham, Pa.

Conferred with consumers to provide information regarding pharmaceutical products. Actively listened, recorded, and processed consumer’s request, complaints, and adverse events. Noted details (verbatim) to ensure documentation was sent to the proper department.

March 2009 – July 2014 HMS Host (Starbucks): Team Leader – King of Prussia, Pa.

Trained crew members on all companies' rules and regulations. Prepared hot/cold handcrafted beverages. Operated cash register and credit card machines. Cleaned/Sanitized work areas, utensils, and equipment.

June 2005 – February 2009 Bank of America Call Center: Customer Service Representative – Horsham, Pa.

Handled incoming calls from consumers regarding their business credit cards. Resolved issues and complaints, as well as increased card limits if qualified. Adhered to bank’s rules and policies.