Prashant

Email Id: adxlgr@r.postjobfree.com

Ph#: 678-***-****

Professional Summary:

With over 5+ Years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as Developer and Administrator. .

Expert level understanding of Salesforce CRM platform and its Development Life Cycle.

Experience in SFDC Development in implementing OOTB Capabilities, Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.

Experience in developing the Apex Classes, Apex Triggers, Asynchronous Apex, Visualforce pages and Web services enforcing best practices of apex programming.

Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com.

Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud and Marketing Cloud.

Well versed in cloud computing and on- premise infrastructure integration for Salesforce.com using Force.com platform, Batch Apex, Web Services with third party applications.

Hands on experience in Salesforce lightning Design System (SLDS).

Good Experience with Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.

Experience in modifying Visualforce pages to support the Lightning Experience and good understanding of Lightning mode and its features.

Expertise in using SOQL queries and DML operations in Apex programming respecting the Salesforce governor limits.

Experience in Integrating App Exchange Applications with Salesforce, Informatics on Demand, Mass E-Mail Management, Application management using Force.com Plug-in; Eclipse IDE in Sandbox and Production environments.

Good experience in SFDC administrative tasks like creating Profiles, permission sets, Roles, OWD, sharing rules, Users, Page Layouts, Workflows, Approvals, Reports and Dashboards.

Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules.

Having a good knowledge on Web to leads, Email to case, and Web to case, Assignment Rules, Customer and Partner Portals, Community, AppExchange.

Good Experience in Data Integration and Migration using Force.com Apex data loader, Dataloader.io and web-based import wizard.

Experience in web technologies like HTML, XML, CSS and JavaScript.

Excellent communication and inter- personal skills, accustomed to work in both large and small team environments.

A team player with strong ethic, a positive attitude and ability to make the best use of individual resources.

Key Skills:

Salesforce.com

Salesforce Lightning, Apex Triggers, Apex Classes, SOQL, SOSL, Visualforce Pages, Components, S-Controls, Apex Web Services, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Data Migration, Apptus CPQ.

SFDC Tools

Force.com IDE, Force.com Explorer, Data Loader, Informatica Cloud Connector, Outlook connector, Excel Connector, Workbench.

Web Technologies

HTML, CSS, XML, AJAX, Java script,

Other Technologies

Eclipse, Net Beans, Visual Studio., Apex, Java, SoQL, Visualforce, Lighting Design, Sales Cloud, Service Cloud, Marketing Cloud

RDBMS

Oracle, Microsoft SQL Server, SQL & PL/SQL.

Operating Systems

Windows Variants, Unix.

Professional Experience:

Client: Prudential Bank, Philadelphia, PA. Feb 2022 – Till Date

Role: Salesforce Admin/Developer

Responsibilities:

Involved in End-to-End requirement analysis, design, development and implementation with Salesforce CRM.

Supporting business enhancements supporting the sales teams through Sales Cloud making changes such as Prep sheets, goal planning and new fields.

Developing Various Apex classes, Controller classes, Apex Triggers, Lightning Components to implement business logic.

Created Apex methods for the Lightning controller and helper methods to perform DML operations on the case records.

Built the lightning components for the communities and developed UI Changes for the Lightning Components.

Developing Meta data table concepts, custom related lists, Visualforce pages, lightning components, Apex controllers and test classes for various functional needs in applications.

Worked on building reusable UI components with Lightning component framework.

Enable Aura Framework by adding Aura Attributes and Aura Handlers for events to focus on Logic and Interactions in Lightning Applications.

Created Apex methods for the Lightning controller and helper methods to perform DML operations on the case records.

Configured Service Cloud console for internal support agents for case support.

Extensively used REST APIs for integration between Salesforce and on premise systems.

Involved integration of their legacy system with Salesforce CRM through web services based on BULK API.

Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.

Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.

Created Sales Cloud Force.com sites that reach the existing functionality to new and external audiences in a secure authenticated way.

Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Worked on various Salesforce.com standard objects like Lead, Accounts, contacts, contracts, Opportunities, products and price books.

Created workflow rules and defined related tasks, time triggered tasks, email alerts and field updates to implement business logic.

Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

Used Data loader for insert, update, and bulk import or export of data from Salesforce.com objects.

Configured Reports for custom objects and associated them to Dashboard.

Active participant in scrum meetings, reporting the progress and maintain effective communication with each team member and manager.

Tools/Technologies: Salesforce.com, Salesforce Lightning, Force.com, Visuaforce, APEX, Triggers, Controllers, Sales Cloud, Service Cloud, Data Loader, Dashboards, Custom Objects, SOSL, SOQL, Rest API, Dynamic APEX, Batch APEX, HTML5, CSS3, Roles, Accounts, Workflow Rules, Objects, Windows.

Client: Citizens Insurance Jacksonville, FL. Dec 2020 – Jan 2022

Role: Salesforce Admin/Developer

Responsibilities:

Gathering the requirements, analyzing the requirement and attending the day to day business meetings.

Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.

Developed several Apex Triggers, Classes and Apex API based - C# classes during the project lifecycle.

Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.

Used Eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.

Involved in writing the APEX Batch jobs for data conversion for the Production data.

Actively involved in integrating the AppExchange Jigsaw application for Accounts, Leads and Contacts.

Created mash up between Sales force CRM and Gmail through Force.com AppExchange's Email integration engine.

Involved in building Lightning Components, Pages and Apps.

Involved in the Lightning App Builder empowers to build apps visually, without code, quicker than ever before using off-the-shelf and custom-built Lightning components.

Developed Lightning component framework includes an Out-of-the-Box set of components, Event-driven Architecture, and a framework optimized for performance.

Developed Visualforce pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Implemented Sales cloud like setting up Marketing Campaigns, Campaign Hierarchies, Web-to-Lead, Assignment rules and Auto-Response rules.

Implemented Salesforce Service cloud like creating Queues, assigning Cases to Queues or Users and creating Case Escalation rules and writing Workflow rules for business support and technical support for its channel customers.

Worked on Visualforce pages using CSS and Java Script.

Developed integrations to integrate data from Salesforce.com using SFDC APIs.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.

Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.

Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com based on REST API.

Involved in Data Mapping and Migration of data between legacy systems and Salesforce.com Objects and fields.

Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customers cases in Cases Tab.

Participate in daily scrum meeting, analyze assign user stories and identify/resolve gaps in functional user stories/business requirements.

Tools/Technologies: Salesforce.com, Salesforce Lightning, APEX, Triggers, Controllers, Force.com, Eclipse IDE, Visualforce, Sales Cloud, Service Cloud, CSS, JavaScript, Rest API, Data Loader, Dashboard, Custom Objects, Accounts, Cases, Leads, Reports, Workflow Rules, Email Alerts, SOSL, SOQL and Windows.

Client: Cigna Health Care, Denver, CO. Jul 2019 – Nov 2020

Role: Salesforce Developer

Responsibilities:

Closely worked with Salesforce.com consultants while implementing the solutions for the needs of organization.

Documented and shared the requirements with Salesforce.com consultants for further implementation.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.

Created multiple Visualforce pages by importing HTML editor and used CSS and JavaScript for designing Visualforce pages.

Created Custom Tabs, Fields and related lists, Workflows rules and Approval processes and Sharing and Security rules.

Developed several custom reports for both standard and custom objects to give complete detail overview of Product orders and Product sales.

Involved in creation of Coaching Documents, Feedback forms and Survey forms on SFDC platform for the use Retail users.

Designed and developed workflow rules, validation rules, formulas, and customizations with in Salesforce.

Created profiles and implemented Object level, field-level and record-level security.

Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management.

Created email templates and inbound emails using Visualforce for the clients and customers.

Implemented various Custom Reports and deployed them for different business user levels.

Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Administrated and monitored the company’s Salesforce CRM application.

Tools/Technologies: Salesforce.com CRM Application Platform, Apex Language, Visualforce, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse and Windows.

Client: Rent-A- Center, Plano, TX. Oct 2017 – Jun 2019

Role: Salesforce Administrator

Responsibilities:

Involved in analyzing the Requirements, preparing the Design documents based on the specifications and Configuring and Maintaining the application.

Closely worked with Salesforce.com consultants while implementing the solutions for the needs of organization.

Documented and shared the requirements with Salesforce.com consultants for further implementation.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.

Designed and developed workflow rules, validation rules, formulas, and customizations with in Salesforce.

Created profiles and implemented Object level, field-level and record-level security.

Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management.

Created email templates and inbound emails using Visualforce for the clients and customers.

Involved in Designing and customizing Visualforce pages using extension controllers, custom controllers and standard controllers.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Customized the dashboards to track usage for productivity and performance of business centers and their sales teams.

Used data loader to perform insert, update, and bulk import or export of data from salesforce.com objects.

Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.

Implemented various Custom Reports and deployed them for different business user levels.

Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Tools/Technologies: Salesforce.com CRM, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse and Windows.

References: Will be provided upon request.

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