Service Representative Customer
Resume:
KM
adxlfo@r.postjobfree.com
EDUCATION AND
TRAINING
Bachelors in Commerce
(July2017-May2020)
BBK DAV college for
Women, Amritsar, Punjab, India
SKILLS
Positive AttitudeRespond to customer query positively.
Problem Solving-assisting customers and understanding their needs
Active listeningCarefully listens customer situation to surface a solution.
Empathy- showing genuine concern when things are not going to plan.
Resourcefulness-coming with creative solution to accommodate customer need.
Great communication skills -Have good and clear written and verbal communication skills
Willing to learn- appreciate seminars and learning's for better growth.
Time Management-Able to do tasks timely.
KRITIKA MAHAJAN
SUMMARY
Results-driven and passionate professional with 2years Of customer service experience.
People-oriented and dependable person able to build meaningful relationships with customers while speaking to them on call or in person .
Hardworking and resourceful team player proficient in data gathering and analysis .History of going above and beyond to achieve notable results.
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
SS Trades, Punjab, India (January2021- March2023)
•Answered customer calls and helped them with resolving their queries.
•Generate sales leads.
•Created packaging slips and invoices for the delivery and maintained record
•Updated the customer database.
Re-stocking if and when required.
•Handled customers complaints, provide appropriate solutions within time limits.
•Knowing products inside and out that you can answer questions and recommend products according to needs.
•Managed customers with returns, damages or shortage on goods.
•Prepared quotes for clients (contractors and regular customers).
Provided customers with sales support for products by phone and in person.
•Coordinated and worked on projects with clients as assigned by the manager Prepare product and customer report by gathering data during customer interactions.
CUSTOMER SUPPORT EXECUTIVE
KOCHAR, Punjab, India (September2020-December2020)
•Kept consistently upbeat, sympathetic, and professional attitude with customers.
•Swiftly answered client questions.
I used a variety of avenues to reach out to customers.
•Used company's troubleshooting resolution to evaluate technical problem.
•Resolved customer complaints brought to your attention. Created policies and procedures.
•Planned the training standardisation of service delivery.
•Maintained a pleasant working environment for team..
•Conducted quality assurance surveys with customers and providing feedback to staff.
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