Support Specialist Customer Service

MULUGETA(Alexx) EJIGU

adxlf8@r.postjobfree.com

770-***-****

Skills

- Configuration, installation, and maintenance of IT equipments, including: workstations, laptops, tablets, phones, hardware peripherals, and printers.

- Network, hardware and software troubleshooting.

- IT Support, Help Desk, Active Directory, LAN/WAN, Networking, Security, Office 365, Cloud Computing, CRM, Sales Force, Home Automation, HTML, Web design and Development.

- Microsoft Remote Desktop, Team viewer and RemotePC.

- Video Meeting using Zoom, Microsoft Teams, WebEx and Google Meet

- Sales Force

- Zendesk

Work Experience

Chico’s

Technical Support Specialist

Aug 2022 - May 2023

- Supporting customers

and employees

remotely, using chat

line, on the phone or

Email

- Sales Force

- Splunk

- BOSS

- Bomgar Remote Client

- Networking

- Office 365

- Active Directory

- POS System

- Internet Of Things (IOT)

- Cloud Computing

- Zendesk

SHL Global

Technical Support Specialist

Jan 2021 - July 2022

- Supporting customer

remotely on the Web,

chat line, on the phone

or Email

- Troubleshooting

technical issues on

Windows and Mac

- Sales Force

- MS Teams

- Office 365

- Zendesk

Manage MySite Inc

Website Designer and Developer

Feb 2017 - Dec 2020

- Website design and development

- Configuring computer systems

- Diagnosing software problems

- Troubleshooting technical issues

- Resolving connection issues

- Remote Desktop

MDM Inc

Business Owner

May 1999 - Jan 2017

- Management

- Human Resource

- Payroll

- Retail

- POS

- MS Office 365

- Customer Service

Education

Bachelor’s Of Science

Information Technology

Regis University, Denver CO

Certification

A+

Network+

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