MARIAH D. VALDIVIESO

BRONX, NY *****

929-***-****

adxlep@r.postjobfree.com

Summary

To pursue a careersuitable to enrich customer experience while creating a profound functional environment. By using my extensive knowledge when assisting customers, less Gracefully greeting customers approaching with my strong people skills also have 5 passionate 5 years as a content moderator in social media

Skills

Safety enforcement

Exchanges and refunds

Payment processing

Understanding Customer Needs

Customer Service

Creative Problem Solving

[Spanish ] Immediate

Trend Analysis

Content moderation

Technical skills: salesforce, Microsoft, Adobe

Experience

August 2021 - March 2022

Dollar Tree BRONX, NY

Cashier/Sales Associate/Front Desk Receptionist

Handled payment processing and provided customers with receipts and proper bills and changes.

Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.

Answered telephones and greeted visitors to assist, answer questions, and direct.

Received incoming calls and coordinated with staff to fulfill customer requests.

Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

Responded to inquiries and room requests made online, by phone, and via email.

March 2020 - July 2021

McDonald's Restaurant BRONX, NY

Crew Team Member

Greeted customers and cultivated positive experiences in line with company standards.

Washed dishes, cleaned countertops, and sanitized high-use areas.

Swept, vacuumed, and dusted areas periodically to maintain impeccable cleanliness.

Followed orders of senior leadership with exacting accuracy in the moment and without question.

Operated, filled, and cleaned beverage fountains by following accurate recipes for industrially packaged beverage mixtures.

Inspected food products for quality and consistency and reported concerns to cooks

September 2020 - June 2021

PostMates Delivery BRONX, NY

Courier

Assist Customers

Guarantee Customer Satisfaction

Quickly responded to customer inquiries to improve business relationships.

Communicated with dispatchers, management, and colleagues to form lasting partnerships.

Checked and secured package loads before deliveries.

April 2022 – August 2022

Billy Beez BRONX, NY

Cafe Staff Member

Customer service

Collected payments and provided accurate change.

Prepared and served coffee, espresso drinks, blended coffees, and teas.

Maintained a clean and organized workspace, enabling coworkers to locate resources and products.

Memorized official and off-menu coffee and tea preparations

Described menu items to customers and suggested products based on stated preferences.

Received and accurately processed customer payments.

The managed morning rush of customers daily with efficient, levelheaded customer service.

January 2021-December 2022

Content Moderator, TikTok

Served as a subject matter expert on questions of client content policies and workflows

Investigated and resolved policy violation reports for controversial images from internal and external users

Analyzed error trends to identify policy gaps and solutions for improving quality metrics

Researched and resolved policy violation reports for controversial images from internal and external users

December 2022 – march 2023

Dollar tree distribution Center, Call Center Representative

Adhered to company policies and scripts to consistently achieve call-time and quality standards

Achieved a high satisfaction rating through proactive one-call resolutions of customer issues

Learned and maintain an in-depth understanding of product information, providing knowledgeable responses to diverse questions

Educated customers on company systems, form completion, and access to service

Resolved concerns with products or services to help with retention and drive sales

Answered over a number of calls per shift to meet fast-paced call center demands

Education and Training

High School of Contemporary Arts

Contemporary Arts – June 2020

800 East Gunhill Rd, Bronx, NY 10467

Borough of Manhattan Community College Manhattan, NY

Associate of Arts: Liberal Arts And General Studies

Expected 05/2024

199 Chambers St, New York, NY 10007

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