MICHAEL J. BUSHELL

Weymouth, MA 774-***-**** adxlcx@r.postjobfree.com

SENIOR OPERATIONS LEADER

Experienced manufacturing professional with a diverse background in material planning, order fulfillment, third party/supplier management and reporting. Skilled in developing tools and processes to improve the effectiveness of existing planning and fulfillment systems. Focused on improving customer satisfaction through reliable execution, data driven decision making and effective collaboration.

PROFESSIONAL EXPERIENCE

DELL TECHNOLOGIES Franklin, MA 4/1997 – 2/2023

Director North American Operations External Manufacturing (1/2017 – 2/2023)

Managed a team of managers and individual contributors supporting third party material planning, sales order execution, inventory management and WW reporting.

Directed a cross functional team to streamline the electronic fulfillment of software. Sub projects included failed delivery reporting and resolution, Internal and external audit controls, process documentation and project implementation.

Championed transformational projects designed to transition multiple quoting/sales orders systems to a set of common seller tools. Impacted areas include manufacturing, order management, software fulfillment, external audit, and tax.

Implemented FIFO process at a third-party that incorporated inventory aging from Dell Technologies to the third-party WMS system.

Initiated a bottom-up approach to inventory analysis and projections. Reduced inventory 30% in first two quarters.

Developed and implemented new software fulfillment & customer returns processing model when supplier changed business practices after an acquisition.

Implemented date management process for third party suppliers based on lead time. Achieved 95% on time/early shipment performance (commit vs actual).

Director Business Operations External Manufacturing (7/2014 – 1/2017)

Developed Business Operations charter and strategy for newly formed team

Staffed a team of managers and developers to support sales order execution and strategic reporting

Global business process lead for SAP enhancement/upgrade

Key resource for Dell transition team (digital fulfillment, cross sell, KPI/metrics, and reporting)

Implemented WW reporting structure and operational metrics for external MFG

oAutomated WW reporting, historical analysis, and trending

oIntroduced mobile reporting capabilities

Senior Manager External Manufacturing Fulfillment (1/2010 – 6/2014)

Managed a team of individual contributors in support of day-to-day sales order execution and third-party management

SAP site lead for initial ERP implementation

Created business process to transition new products or acquisitions to an automated third-party fulfillment model

Developed EOQ procedures with internal fulfillment teams and third parties to maximize quarterly shipments in support of revenue objectives

Moved physical software fulfillment from the factories into an electronic fulfillment process.

ADDITIONAL ROLES AT DELL TECHNOLOGIES

Manager Fulfillment/Third Party Allocations

Planning and Inventory Manager

MICHAEL J. BUSHELL adxlcx@r.postjobfree.com PAGE 2

ADDITIONAL EXPERIENCE

BOSE CORPORATION Framingham, MA

Production Planner

BASF CORPORATION Bedford, MA

Production & Inventory Control Manager

SKILLS

• Strategic Planning • Process Improvement • Material Planning

• Audits • Inventory Management • Project Management

• Change Management • Team Leadership & Development • Collaboration

EDUCATION

NORTHEASTERN UNIVERSITY Boston, MA

Master of Science (MS), Business Management

Bachelor of Science (BS), Business Management

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