Administrative Assistant Customer Service
Resume:
C O N TACT
*********@*****.***
Lee's Summit, MO 64063
phone
address
C A R E E R O B J E C T I V E
Adaptable professional with 23 years of diverse work experience and proven knowledge of leadership, problem- solving, and workflow prioritization. Proficient in medical terminology, medical insurance, and coding and billing. Aiming to leverage my abilities to successfully fill the role at your company.
E D U C ATION
May 2007
Completed Coursework Towards Bachelor Of Science
(B.S.)
University Of Missouri Kansas City, Kansas City, MO E X P E R I E N C E
February 2022 - Present
Virtual Assitant
INTUIT, Lee's Summit, MO
Learnt to operate new office technologies as were
developed and implemented.
•
Made copies of correspondence and other printed
material.
•
Greeted visitors and callers and handled inquiries and directed them to appropriate persons
according to needs.
•
Maintained timekeeping information and submitted
and processed payroll.
•
• Maintained scheduling and event calendars.
Operated electronic mail systems and coordinated
flow of information, internally and with other
organizations.
•
Located and attached appropriate files to incoming
correspondence requiring replies.
•
Searched to find needed information, using such
sources as Internet.
•
Typed and distributed meeting notes and routine
correspondence.
•
Opened, routed and distributed incoming mail to
staff members.
•
Opened, read, route and distributed incoming mail
and other materials and answer routine letters.
•
Scheduled and confirmed appointments for clients
or customers.
•
Scheduled and confirmed appointments for clients,
customers and supervisors.
•
Ordered and dispensed supplies to maintain office
inventory.
•
• Assisted staff with computer usage.
Prepared conference and event materials, such as
flyers and invitations.
•
Did by others to check for correct spelling and
grammar, ensure that company format policies
were followed and recommend revisions.
•
Created, maintained and entered information into
databases.
•
VIRTUAL PERSONAL ADMINISTRATIVE ASSISTANT
H E A T H E R C L E A R
June 2012 - February 2022
Certified Ophthalmic Assistant
Moyes Eye Center, Lee's Summit, MO
Operated office equipment, such as fax machines,
copiers and phone systems and arranged for
repairs when equipment malfunctions.
•
Answered telephones to give information to callers, take messages or transfer calls.
•
Arranged conference, meeting and travel
reservations for office personnel.
•
Mailed newsletters and promotional materials to
keep customers up-to-date with company
happenings.
•
Created fliers and invitations for conferences or
special events.
•
Established work procedures and schedules and
kept track of daily work of clerical staff.
•
Greeted visitors or callers to handle inquiries or direct to appropriate personnel.
•
Arranged for repairs for office equipment
malfunctions.
•
Reviewed work completed by other employees to
verify proper spelling and grammar.
•
• Multiple chat window program knowledge
Assessed refractive conditions of eyes, used
retinoscopes.
•
• Measured function of eye muscles.
Took anatomical and functional ocular
measurements of eye and surrounding tissue, such
as axial length measurements.
•
Maintained ophthalmic instruments and
equipment.
•
Measured near, distance, pinhole, or dynamic visual acuity.
•
Conducted visual field tests to measure field of
vision.
•
Measured and recorded lens power using
lensometers.
•
• Sterilized ophthalmic and surgical instruments.
Called patients to inquire about post-operative
status and recovery.
•
Measured corneal curvature with keratometers or
ophthalmometers to aid in diagnosis of
astigmatism.
•
Conducted tonometry or tonography tests to
measure intraocular pressure.
•
Instructed patients in care and use of contact
lenses.
•
May 2014 - December 2017
General Laborer
Sebellas Pizza Co, 64063, MO
June 2012 - September 2014
Server Shift Leader
Outback Steakhouse, Lee's Summit, MO
• Took and documented patients' medical histories. Assisted physicians in performing ophthalmic
procedures, including surgery.
•
Conducted binocular disparity tests to assess depth perception.
•
Assisted patients to insert and remove contact
lenses.
•
Administered topical ophthalmic and oral
medications.
•
Operated ophthalmic autorefractors, phoropters,
tomographs and retinoscopes.
•
• Medical coding and billing
• Extensive Medical insurance knowledge.
Worked collaboratively in diverse environment with various employees.
•
• Prep chef and pizza chef
• Customer service and money handling skills
• Wait Staff
Memorized frequent customer preferences to build
relationships and loyalty.
•
Prepared hot, cold and mixed drinks for patrons
and chilled bottles of wine.
•
• Swept and mopped floors and removed trash.
Wrote patrons' food orders on order slips or
entered orders into computers for transmittal to
kitchen staff.
•
Listened to customer concerns and complaints and
quickly rectified issues.
•
Checked patron identification to verify minimum
age requirements for consumption of alcoholic
beverages.
•
Described ingredients and cooking methods to
explain preparation of various food items.
•
• Informed customers of daily specials.
Answered telephones to take reservations or to-go
orders.
•
Filled condiment, salt and pepper, and napkin
containers.
•
Prepared checks to itemize and total meal costs
and sales taxes.
•
December 2000 - May 2012
Restaurant Manager
Habaneros Mexican Restaurant, Lee's Summit, MO
Removed dishes and glasses from tables or
counters to take to kitchen for cleaning.
•
Suggested additional items to customers to
increase restaurant sales.
•
Checked on guests to verify satisfaction with each course.
•
Set up linens, dishes, and silverware to prepare
tables for customers.
•
Presented menus to answer questions about items
and make recommendations.
•
Conducted staff meetings to relay general
information or to address specific topics.
•
Responded quickly to meet customer needs and
resolve problems.
•
Demonstrated ability to manage multiple tasks
while remaining adaptable and flexible.
•
• Worked with coworkers to complete tasks.
Assessed staffing needs and recruited staff, using
methods such as newspaper advertisements and
attendance at job fairs.
•
Coordinated with service providers to address
equipment maintenance and waste removal.
•
Analyzed sales reports and customer feedback to
inform menu revisions and seasonal promotions.
•
Performed some food preparation and service
tasks, such as cooking, clearing tables and serving food and drinks when necessary.
•
Reviewed menus and analyzed recipes to assess
labor and overhead costs.
•
Coordinated kitchen workflow to optimize supply
usage and preparation time.
•
Reviewed procedures and operational challenges to
uncover service and safety improvements.
•
Cooked food by tasting and smelling it to ensure
palatability and flavor conformity.
•
Kept accurate records in compliance with sanitation and food service requirements.
•
Established standards for personnel performance
and customer service.
•
• Counted money and made bank deposits.
Scheduled staff hours and allocated resources to
maximize team member performance.
•
Maintained food and equipment inventories to
support business demand.
•
Monitored compliance with health and fire
regulations to reduce risk.
•
Monitored food preparation and presentation to
enforce adherence to portion sizes and quality
standards.
•
Greeted guests, escort them to seats and present
them with menus and wine lists.
•
Scheduled and received deliveries and verified
goods received against paperwork.
•
Investigated and resolved complaints regarding
food quality and service.
•
Created specialty dishes and developed recipes to
be used in dining facilities.
•
Estimated food and beverage consumption to
determine purchasing requirements.
•
Monitored budgets and payroll records to verify
authorization of expenditures.
•
Established and enforced nutritional standards for dining establishments, based on accepted industry
standards.
•
Scheduled use of facilities and catering services for events such as banquets and receptions and
negotiated details of arrangements with clients.
•
Monitored employee and patron activities to
enforce liquor regulations.
•
Based on anticipated number of guests, nutritional value, palatability, popularity and costs.
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A D D I T I O N A L S K I L L S
• Extensive Medical Insurance Knowledge
• Medical Coding and Billing
• Employee Timesheet Processing
• Database and Client Management Systems
• Confidentiality and Data Protection
• Departmental Support
• Business Correspondence
• Postage Meter
• Office Supplies and Inventory
• Research and Analytical Skills
• Appointment Coordination
• User Experience
• Office Equipment Operation
• Ease with Computers and Technology
• Multi-Line Telephone Systems
• Supply Inventory Control
• PowerPoint Presentations
• Resource Coordination and Allocation
• Multitasking and Time Management
• Document and File Management
• Strong Organizational Skills
• Computers and Technology
• Meeting Leadership
• Status Updates
• Transcription and Dictation
• Administrative Duties
• Data Integrity
• Search Engine Optimization Practices
• Marketing Initiatives
• Data Verification
• Schedule Preparation
• Maintenance Requests
• Customer Inquiries
• Wire Transfer
• Database Maintenance
• Office Organization
• Website Updating
• Project Schedule Coordination
• Mail Routing and Distribution
• Payroll Administration
• Business Needs Analysis
• Writing and Editing Skills
• Payment Distribution
• Electronic Records Management
• Reception Duties
• Highly Efficient and Productive
• Document Sorting
• Employee Communications
• Clerical Staff Oversight
• Cash Drawer Management
• Travel Coordination
• Account Investigations
• Staff Orientation and Training
• Invoice Processing
• Visitor Relations
• Social Media Updating
• Order Placement
• Organizing and Categorizing Data
• Spreadsheet Tracking
C E R T I F I C ATIONS
• Certified Ohpthalmic Assistant
R E F E R E N C E S
References available upon request
Contact this candidate