Service Representative Customer
Resume:
Anteeia Harrell
Irvington, NJ *****
*********@*****.***
a responsible and challenging position that will utilize my education and background, expand my knowledge, and offer opportunities for both personal and professional growth. Authorized to work in the US for any employer
Work Experience
Teacher Aide/Assistant
Center life learning - Parlin, NJ
September 2022 to December 2022
Helping main teacher work with the students that were autism with behavioral problems, each week i would take turns with each student in class and have a 1:1 with them and take notes of the learning level i also helped train those that didn't go to the bathroom and take notes of their outcome i would also take them for walks when things became too much to handle to keep them calm Customer Service Representative
CLOVER HEALTHCARE - Remote
October 2020 to September 2022
Work from home placing outbound calls to members schedule appointments help them with any issues they may have with there insurance or otc coverage also being a active listener with great customer service was very important for our company
Security Officer
Securitas - Weehawken, NJ
June 2020 to June 2021
Securing warehouse
Customer Service rep
Conduent / Humana - Raleigh, NC
December 2019 to March 2020
Taking Inbound calls
• Placing OTC orders for members
• Refilling rx from MDO
• Making sure member get great customer service
• Checking on orders and expired rx
Patient Care Coordinator
Alorica/Briova - Rocky Mount, NC
2018 to 2019
Checking refills and claims
● Placing refills for specialty meds
● Running test claims
● Contacting mdo for icd codes etc
Administrative assistant/ Customer service Tech
Fujifilm Corporate
2016 to 2018
* Files own guest cards and maintain according to established procedures.
* Inspect models and available "market ready", communicate related service needs to customer.
* Maintain all phone lines and transfers calls to the appropriate party.
* Resolves customer issues and complaints
* Customer service tech assisted with the needs of the consumer as well as the technicians. Security Officer
Cambridge Security
2015 to 2017
Security patrol
● Patrol the area surrounding Rutgers games and varied events.
● Maintain the safety of the stadium before and after the events.
● assured that all the safety protocols were enforced at all times Security Officer
Cambridge Security - Newark, NJ
2015 to 2016
walk as well as drive around my assigned location to make sure company standards were met
● after patrolling the area's had to write down a daily report log or incident reports
● report to the commanding chief and help subdue any emergencies also make reports on the incidents Sales/clerical
Kirby Company
2012 to 2013
• Responsible for answering phones
• Making appointments
• Going out to give demonstrations to customers and potential clients at their homes and place if business Front desk clerical assistant
Eye Vision
2011 to 2012
• Schedule and confirm appointments
• Responsible for training (on the job) for new employees through mentoring program
• filed and maintained all patient charts in accordance to the HIPPA act
• Attending all scheduled meetings
*Made sure the office was kept in a neat and presentable fashion Office assistant volunteer
Columbia High School
2010 to 2011
• Data entry
• Maintaining busy phone lines
• Assisted with Various school activities
• Responsible for filling and maintaining student records Cashier/front end
Bed Bath and Beyond
2009 to 2010
• Interacted with clients and employees to assist with tasks
• Sort and distribute incoming mail
• Maintaining organized files to keep on record
• *Answered and forwarded phone calls
• Stocked shelves, worked register
• Resolved customer complaints or made sure they received an adequate answer from the higher management
Education
High school diploma
Drake College
2015
Skills
• Organized efficient and precise with excellent communication skills
• Able to coordinate multiple projects and meet deadlines
• proficient in Microsoft word, Excel and Microsoft outlook
• highly skilled in customer service/ satisfaction
• Interface well with public
• Dependable and successful in problem resolutions
• Creative and cooperative, works well individually or as part of a team
• Experience in a fast paced security settings
• Make sure all the rules and regulations are enforced
• Completes payments/schedule appointments
• Data entry savvy
• administrative/ clerical duties
• Customer Service
• Call Center
• Customer Support
• Customer Care
• ICD Coding
• Medical Billing
• ICD-9
• Medical Records
Certifications and Licenses
Guard Card
Assessments
Customer Focus & Orientation — Proficient
April 2020
Responding to customer situations with sensitivity Full results: Proficient
Customer Service — Familiar
April 2020
Identifying and resolving common customer issues
Full results: Familiar
Call Center Customer Service — Completed
October 2019
Applying customer service skills in a call center setting. Full results: Completed
Customer Service Fit — Proficient
October 2019
Measures the traits that are important for high-quality customer service. Full results: Proficient
Filing & Organization — Highly Proficient
October 2019
Arranging and managing information or materials using a set of rules. Full results: Highly Proficient
Receptionist — Proficient
September 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Work Style: Conscientiousness — Familiar
June 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Familiar
Attention to Detail: Inventory — Proficient
June 2019
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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