Qa Manager Food Service
Resume:
Norman Alayan
******************@*****.***
Plainfield, Illinois 60586
Food Safety Management
Results-driven leader with strong attention to detail, industry knowledge, and expertise to ensure compliance with all regulatory standards and guidelines.
Extensive international experience ensuring effective food safety compliance and working with plant management team to manage risk. Solid history of implementing effective Good Manufacturing Practices, preventive controls, and prerequisite programs. Proven success in applying audit practices and procedures to prevent non-conformances. Knowledge of products and technology to investigate variation and resolve technical problems. Track record of managing the department within budget and utilizing resources effectively to meet needs of the business. Able to develop and maintain qualified personnel through training. Areas of Expertise
• Auditing & Consulting Services
• Operations Management
• Continuous Improvement
• Staff Leadership & Mentoring
• Project Management
• HSE Standards
• Quality Assurance
• Creative Problem-Solving
• Exceptional Communication
Accomplishments
• Conducted audits for renowned companies, such as Nestle, ALDI, Kraft, Con-Agra, Cargill, Mondelez, Costco, Gate Gourmet, Anheuser Busch, Walmart, and several others.
• Received Food Safety and Food Service Manager Certification from the State of Illinois.
• Acted as an expert instructor for Foreign Supplier Verification Program (FSVP) and as FSMA Preventive Controls Qualified Individual (PCQI) for both human and animal food.
• Served as Instructor in GMP and HACCP methodologies with expertise in conducting food safety audits for GFSI-recognized schemes, such as BRC, SQF, and FSSC.
• Distinguished speaker at the SQF Food Defense Conference, providing valuable expertise on key resources. Career Experience
Global Alayans Services, Chicago, Illinois June 2016 – Present Managing Director
Offer auditing services for various certification bodies (NSF, Eurofins, SGS, Bureau Veritas) in GFSI standards for Food Safety
(BRC, SQF, FSSC, IFS) and QMS (Quality ISO9001) standards. Deliver training courses to organizations and individuals on GMP, HACCP, PCQI and FSVP for a wide range of food categories. Provide consultancy services to various organizations on GFSI standards, regulatory and other retail food service requirements.
• Consistently maintained accreditation and certification to ensure conformity with quality and GFSI standards. Hello Fresh Factor, Burr Ridge, Illinois Nov 2022 – May 2023 QA Manager
Headed the QA Department consisting of 40 associates, six leads, and four supervisors. Contributed to development and enhancement of QA procedures. Established the QA team through provision of training to both staff and other employees. Documented GMP, HACCP, PCQI, and SQF protocols.
• Implemented enhancements to system documents by incorporating a range of best practices and guidelines.
• Achieved food safety and quality metrics, such as zero recalls and customer complaints. P a g e 2 2
Bureau Veritas, TX June 2013 – June 2016
Program/Technical Manager
Provided the Technical guidance and advise for reports, certification, accreditation, and regulatory. Led operational management of quality and food safety program requirements, clients need and inquiries, complaints. Provided training, mentoring, witness and direction to food safety auditors. Maintained GFSI program certification and accreditation requirements to enable continuous growth of the business. Led reporting of certification performance of Nestle facilities in USA in Vevey Switzerland head office.
• Led achievement of certification program’s maintenance and growth for North America clients.
• Audited various food companies’ vs GFSI (SQF, FSSC, ISO, BRC, IFS) in the USA, Canada, Mexico and other countries. DNV Business Assurance, TX June 2011 – June 2013
Silliker Inc., Chicago January 2011 – June 2011
Food Safety Auditor
Maintained compliance to regulatory and food safety standards and keeping customer safe by auditing various food companies in the United States, Canada, Mexico, and other countries vs GFSI (SQF, BRC, FSSC). Additional Experience
Auditor/Consultant/Trainer, Alayans Consulting, Australia, New Zealand, Asia, other Countries QA Manager, Michel’s Patisserie, Sydney, NSW
Production Manager, Philippine Dairy Products Corporation, Philippine QA Manager, Solomon Taiyo Canning, Solomon Islands QA Manager, Inglenook Foods Corporation, Philippines QA Supervisor, Purefoods Corporation, Philippines
R&D/Product, Packaging & Process Engineer, Purefoods Corporation, Philippines Education
Master in Business
University of Western Sydney, Australia
Bachelor of Science in Food Technology
University of the Philippines, Philippine
Professional Development
FSMA PCQI Human Food Instructor
FSMA PCQI Animal Food Instructor
FSVP (Foreign Supplier Verification Program) Instructor GMP, HACCP, ISO9001, FSSC22000, SQF, BRC Auditor
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