Project Coordination: A team player and good coordination strength, either as a coordinator or member of a team. Good qualities of team leader and project execution. Excellent in time management.

Communication: Good in verbal and written communication skills from engineering/ IT Team, and end user perspective. Efficient in passing knowledge acquired to others. Personal Attributes: Creative and dynamic, a goal getter and problem solver. Versatile, highly dependable, reliable, always striving for success. Young resourceful, result oriented and highly dynamic individual, who is interested in creating significant changes. My skills are: Customer Care Relationship, Microsoft Applications savvy, knowledgeable with cloud computing, Coupling and Installation of PCs, Installation of System Software, System repairs and troubleshooting, networking, troubleshoot and solve network problems for user, Monitor and manages the computer hardware, software and network operating system, Maintenance and repair of computer hardware and installation of software applications, printers and scanners for users. Professional

Experience

Technical Support Engineer Tek Experts NigeriaAugust 2020 - Present IT Support Technician AXA Mansard Insurance PLCJune 2019 - August 2020 Personal Assistant Phoenecia Engineering Construction Company LimitedMarch 2018 - April 2019 ICT Instructor/Class Teacher New Covenant SchoolsFebruary 2007 - September 2008 Website Administrator (Intern) Murtala Muhammed FoundationMarch 2011 - June 2011 OLUWATOBI OGUNGBILE

Technical Support Engineer

15, Kajola Street, Olakitan Town, Command Road,

Ipaja Lagos, Nigeria

Ipaja, Washington, 100001

adxl8x@r.postjobfree.com

080********

LinkedIn: www.linkedin.com/in/oluwatobi-ogungbil

e-989082b6

Office 365 Administration, call and support customers requests by assisting and directing users on the Office 365 admin portal.

Made phone calls to customers to inform them about solution updates, upcoming events, and support services. Identified and resolved complex problems that had an impact on management and business direction in a proactive manner.

Worked closely with end users via phone, email, live chat, and web teleconference to provide solutions to operations issues for Laptop and Windows Operating users.

Troubleshot and diagnosed problems to accurately resolve a wide range of technical issues. Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions. Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.

Led a support team that assisted an average of [Number] users globally in a 24/7 support environment as a level-three supervisor.

Worked closely with end users via phone, email, live chat, and web teleconference to provide solutions to operations issues for [System] and [Software] users.

Patched software and installed new versions to eliminate security issues and protect data. Troubleshot and diagnosed problems to accurately resolve a wide range of technical issues. Set up new work stations for employees by configuring hardware, devices, and software. Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution. Used troubleshooting and diagnostic skills to resolve a variety of issues. Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions. Investigated Network and system issues in order to identify troubleshooting techniques that would allow for quick resolution.

Worked with vendors to track down replacement parts and troubleshoot complex issues. Malware, ransomware, and other threats were removed from laptops and desktop computers. Organized supplies and completed inventory counts. By providing high-quality and efficient support, I was able to keep existing clients and develop numerous new accounts. Designed and managed office systems to handle paperwork efficiently. Entrusted with handling confidential and sensitive situations in a professional capacity. Handled all incoming information requests for several busy executives. Kept meticulous records of household inventory and maintenance schedules. Meetings are scheduled and coordinated by me.

Was in charge of screening personal and business calls and directing them to the appropriate party. Directed staff and vendors to provide excellent service to the owner and guests. Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys. Had an excellent attendance record and was always on time for work. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Collaborated with parents to support students' learning and healthy development in school and at home. Evaluated the performance, behavior, social development, and physical health of students. Improved students' analytical skills by introducing cutting-edge computer program technologies. Assisted students of all ability levels develop life-long learning skills and good study habits. Quickly addressed emergency situations that arose as a result of illegal excavations and provided effective remediation. Handled artwork with extreme care and caution, including sculptures, paintings, and clothing, adhering to all [Company] requirements.

Education Higher National Diploma in Computer Engineering Federal Polytechnic Ede at Ede, Osun State, Nigeria November 2012 - July 2015

National Diploma in Computer Software Engineering Highland College of Technology at Ibadan, Oyo State, Nigeria. September 2009 - August 2011

Secondary School Leaving Certificate. in SSCE Prime Focus Comprehensive Academy at Ipaja, Lagos, Nigeria September 1999 - August 2005

Key Skills

Certifications Microsoft Certified Security Operations Analyst Associate. March 2022 Microsoft Certified Security, Compliance and Identity Fundamentals. March 2022 Microsoft Certified Trainer March 2022

Used SEO techniques to ensure that the site received the most exposure from search engine robots and crawlers. Small engines, outdoor power equipment, and handheld electrical devices were all evaluated and repaired by me. Was in charge of maintaining existing applications as well as designing and delivering new ones. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Met with internal customers on a regular basis to discuss the status of application development projects, new project proposals, and software-related technical issues.

GUI and Tools

Technical help desk experience

Technical documents comprehension

Mentoring and training HTML

Customer service

Cybersecurity analysis

Cloud architectures and services

Network engineering

Application support

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