Service Representative Administrative Assistant

Matrice S. Truevillian

*** ********* ***, *********, ** 30253

Cell: 773-***-**** mailto:865-8999,%20Home(773)%*****-****-********@*****.*** ********@*****.***

Objective: To manage and organize health care related information and data while ensuring that its accuracy, security, quality and accessibility is maintained; both on electronic systems and on paper in the Healthcare Administration field.

Education: Grand Canyon University

3300 W Camelback Road, Phoenix, AZ 85017

Masters Healthcare Administration

Expected graduation-October 2023

Learn Medical Coding LLC

Certificate

INPATIENT AND OUTPATIENT MEDICAL CODING COURSE

Completion: December 2021

Northwestern College, Chicago, IL

Associate in Applied Science Degree

Major: Health Information Technology, CAHIIM Accredited Program and RHIT eligible

Graduation: June 2017

Barber Scotia College, Concord, North Carolina

Bachelor of Science

Major: Biology

Graduation: May 1993

Membership: Alpha Chi National College Honor Society-Grand Canyon University

American Academy of Professional Coders (AAPC)

Computer Skills/Abilities:

oPathophysiology

oAnatomy & Physiology

oCPT Coding 3M Coding

oEHR

oICD-10-CM Coding

oMedical Terminology

oTyping Rate of 70wpm

oMicrosoft Office 2010 (Word, Excel, Access & PowerPoint)

oAllscripts

Employment History

Insurance Follow-Up Specialist-Georgia Urology in McDonough, GA-March 27, 2023

Handle billing calls and answer telephone calls as needed.

Follow-up on any problems encountered as Explanation of Benefits (EOB) is posted, including copying EOB’s for secondary filing and credit accounts.

Verify the assigned Insurance carrier’s receipt of electronic claims submission files.

Perform other duties as assigned.

Office Administration/Front Desk-UroPartners in Glenview, IL-February 9, 2018-February 26, 2023

Schedule patients for consultations and follow-up appointments.

Greet patients on arrival and check them in for their appointment.

Answer phones and direct calls and message appointments to appropriate staff

Collect patient demographics, consent forms, ID, and insurance cards for scanning.

Call patients to confirm appointments.

Collect patients’ co-pays as well as patient balances.

Verify insurance coverage.

Schedule and coordinate support groups for patients

Aid the Director of Radiation Services with the operations of the office.

Supported Medical Assistants with Review of Systems (ROS) when short-staffed.

Insurance Follow up Specialist-December 19, 2018-February 6, 2019. Beacon Hill Staffing Agency.

Provides customer service to various healthcare contract customers.

Prepares, researches and collects from various contracted health insurance payers.

Read through healthcare contracts and contract language and ensure proper contract workflows.

Researched remits and EOB’s for complete accurate payments or denials

Provides or arranges for additional information when needed.

Submits corrected claims or appeals.

Requests appropriate adjustments, when required.

Ensures legal compliance by following company policies and guidelines; as well as state and federal insurance regulations.

Medical World Solutions- May 01, 2017-May 27, 2017. Medical World Solution.

Called insurance companies to check status of claims.

Contacted commercial (Aetna, BCBS), Medicare and Medicaid insurances.

Investigated medical claim denials and interpreted EOB’s to determine cause of denials.

Reviewed ICD-10/CPT codes to ensure accuracy of claim.

Communicated with healthcare providers to retrieve updated medical records with correct information to resubmit claim.

Posted payments from Electronic Remittance Advice.

Utilized HER system to enter patient demographic information, claim data, and account updates.

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Administrative Assistant to Department Head: October 2015-April 28, 2017. University of Illinois - Chicago, IL

Provide high-level administrative and management support to the Department Head and to the Department of Occupational Therapy.

Coordinate the responsibilities of the head with internal and external departments, assisting in and supervising planning, preparation, and execution of recurring and special projects.

Monitoring, updating, and preparing the annual reports and manuals.

Coordinates and implements department purchases.

Responsible for timely entry and reconciliation of all purchases.

Oversees and manages the property accounting functions of the department and assist with monthly reconciliation of financial statements.

Manage day-to-day office operations.

Aid with the production of department newsletters and brochures, planning visits by national and international scholars, coordinating all department events, and coordinating student travel awards and mentoring program.

Department Service Representative: May 2007-October 2015 University of Illinois-Chicago, IL

Oversee receptionist area, including greeting visitors and responding to telephone request for information.

Supervise office graduate assistants.

Department liaison for adjunct faculty appointments and regional staff support.

Fostered human resource data for new employees, prepared and submitted travel and other reimbursement vouchers.

Fostered departmental supply and equipment inventories.

Fostered departmental space and equipment reservations, arranged telecom and other meeting requests.

Fostered purchases and disbursements for the department served as purchasing agent and departmental credit card holder to make purchases (less than $500).

Fostered parking stickers for departmental guest.

Approve timesheets for hourly employees in the Health Systems Science Department.

Aid with department reports and update office procedure manual as necessary.

Aid in making travel arrangements and registration for faculties’ professional conferences.

Aid in making arrangements for and/or participating in special department events.

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