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Customer Support Service

Location:
Al Dafna, Qatar
Salary:
6000- 7000 QR
Posted:
June 09, 2023

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Resume:

CAREER OBJECTIVE

To obtain a position to utilize my skills and abilities in the respective field that offers professional growth while being resourceful, innovative, and flexible. Seeking challenging management assignments in Administration and Accounts.

EDUCATIONAL QUALIFICATION

M. Com – Finance (Master’s degree from Madurai Kamaraj University)

B. Com – (Bachelor’s degree from Calicut University)

Plus 2 – (Pre Degree from Board of Higher Secondary, Kerala)

SSLC – (Board of Public Examination Trivandrum, Kerala) WORKING EXPERIENCE

Customer service- RKH Qitarat LLC (Sep 2022 – March 2023) Accountant cum Admin – QD- SBG Construction (Nov 2015 – March 2022) Accountant – AL- SAAD Rent a Car (April 2012 – Dec 2014) Accountant – JS Associates (Jan 2010- feb 2012)

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Previous Employer

Customer Service-RKH Qitarat LLC (September 2022 to March 2023). Duties

Providing accurate and appropriate information in response to customer inquiries.

Communicating with customers through various channels.

Respond to questions, handle issues, and provide guidance on transactions, inquiries, or complaints from both internal and external customers.

Maintained a friendly manner and calm positive demeanor when handling complaints.

Maintained up to date records all time.

All documents are maintained accurately handed over to responsible persons.

Ensure customer satisfaction and provide professional customer support. Worked as an Accountant cum Admin at QD-SBG CONSTRUCTION COMPANY, Qatar (November 2015 to March 2022).

Duties

Compile payroll data and enter payroll system.

Calculating the correct amount incorporating overtime, deductions, bonuses etc.

Managing employees’ benefits.

AFTHAB KADER

Mob: +974-********

Calculate PTO payouts, prorating as necessary up on termination of employment.

Review time sheet, wage computation and other information to detect and reconcile payroll discrepancies.

Verify attendance, hours worked, pay adjustments and post information onto designated records.

Record employees’ information, such as exemptions, transfers, and resignation to maintain and update payroll records.

Process of paperwork for new employees and enter employee information into the payroll system.

Calculate staff entitlements such as annual leaves.

Reconcile Accounts Receivable and Accounts Payable

Reconcile bank statements.

Preparation of Balance sheet.

Preparation of time sheet.

Receiving of new arrival workers.

Allocate the employee’s ID and accommodation.

Email handling (follow- up, reply and forward)

Respond to the inquiry of the workers.

All problems of labour’s related work, accommodation and medicals are solving quickly and efficiently.

Managing and follow up of employees RP renewal, passport renewal before the expiry.

Process of the employee’s resignation/termination

Preparation of Monthly camp man-days report.

Process of employee’s ATM lost capture. Follow up re-issue process of the ATM card for employees.

Allocate health cards for required employees.

Updating occupancy roaster on daily basis.

Preparation of Monthly sewage summary, sweet water, diesel summary at a systematic manner

Document controlling in a professional manner.

Key skills and competencies

Strong organizational, administrative, and analytical skill

Work within a busy office environment, and support office teams to ensure the smooth running of day-to-day activities.

Strong communication skills, both verbally and written.

Good typing and notetaking skills i.e., a minimum of 30 words per minute.

Highly efficient in the use of Microsoft Outlook, Excel, and Word.

Provide accurate administration of all paperwork generated at Office level.

Quickly learn about new in-house database systems. o Worked as an Accountant at AL SAAD RENT A CAR COMPANY, Qatar (April 2012- December2014) temporary.

Duties:

Calculation of depreciation for vehicles Preparation of repairs and maintenance account Preparation of creditors accounts.

Receipt voucher creation.

Employees overtime calculation

Recording of day-day transactions with Tally software.

Maintenance of journals and ledgers.

Preparation of Trial Balance.

Preparing the Sales Bills and Entering into the Tally. Reconciliation of bank account monthly.

Reconciliation of Sundry debtors on Monthly Basis. Preparation of inventory reports.

Review and finalize the accounts. Preparation of balance sheet.

Creating a new customer and confirming that all the required documents are provided. Worked as an Accountant at J.S. ASSOCIATES, one of the leading Auditing Firm in Kerala (India) (4th january2010 to 23

rd

February 2012)

Responsibilities:

The company deals with all types of audits such as statutory, concurrent, internal, stock, and due diligence audits. The main clients of the company are central and State Government as well as Private sector companies.

The main responsibilities are to audit the accounts prepared by the client with original documents and prepare the report in case of statutory audit. In case of internal and concurrent, auditing is done as per the check list prepared by the firm.

o Worked as a FINANCIAL ADVISER at ICICI Prudential Life Insurance Company, one of the major Insurance providing companies in Indian private sector (6 months)

ADDITIONAL QUALIFICATION

Successfully completed practical training in manual and computerized accounting from the institute of professional accountant (IPA) Calicut, an ISO 9001-2000 certified accountants training institute. (Certified Public Accountant (CPA)).

o Area of specialization:

Company accounts

Accounts payable & receivables

Bank reconciliation

Payroll accounting.

Preparation of financial statement

• Attended a practical course in foreign exchange and documentation for import and export management.

• Computerization of accounts of almost all types of business organization ACADEMIC PROJECT UNDERTAKEN

Finalized an accounting work of manufacturing concern in Stepping stone of ACCOUNTING CONSULTENCY in Calicut.

LANGUAGES KNOWN

ENGLISH - Read, write and speak.

HINDI - Read, write and speak.

MALAYALAM - Read, write, and speak.

ARABIC - Read and Write

PERSONAL PROFILE

Father’s name : Mohammed

Date of birth : 20 May 1987

Marital Status : Married

Nationality : India

PASSPORT DETAILS

Passport No. : V 6641660

Date of Issue : 02-02-2022

Place of Issue : Kozhikode

Date of Expiry : 01-02-2032

Visa status : Work- yearly Resident

DECLARATION

I do hereby declare that the particulars furnished above are true and correct to the best of my knowledge and belief and assure you that I will discharge my duties at your entire satisfaction, if appointed. Place: Qatar Yours Faithfully

Date: AFTHAB KADER



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