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Customer Service Part Time

Location:
The Bronx, NY
Posted:
June 09, 2023

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Resume:

PATRICK JOHNSON *

PROFESSIONAL EXPERIENCE

Address:

**** ******** ******

Apartment 1,

Bronx, New York 10459

Cell: 718-***-****

adxl6d@r.postjobfree.com

Education:

Master of Business Administration

(MBA), Florida International University,

completed May 2009

Bachelor of Science in Communication

and Information Technology,

University of Technology (UTech), King-

ston, Jamaica, completed June 2005

PROFESSIONAL COURSES:

• Data Visualization using EDM

• Perfecting Communication and

Presentation Skills, completed June

2013

• Train-The-Trainers: Developing Fa-

cilitation Skills, Cemex Jamaica Ltd.,

completed May 2014

• Disney's Approach to Business Excel-

lence, Miami, FL (in association with

FIU and Disney)

• ISO 2000, Jamalco

• Total Quality Management, Jamalco

• Entrepreneurial Skills & Develop-

ment, UTech

• Project Management, certified 2019,

UWI

• Assessor, NCTVET certified 2019

Profile : Many years experiences in Sales, Business Administration and management. Competent in Project Management, Business Development and Operational Processes.

• Business and Administrative Management and Leadership skills.

• Excellent customer service relations, proactive, innovative, creative and adept at problem solving.

• Skilled in Project Management.

• Highly developed social and analytical skills.

• Excellent presenting, oral, written communication skills, with ability to organize and train Staff.

• Strategic in Sales Planning and negotiations.

Project Officer Clarendon Municipality-Roads and Works Dept. : Duties and responsibilities :

• Oversaw and supervised a workforce of 80 people across the parish of Clarendon.

• Created estimates for and performed projects such as road rehabilitation and mainte- nance, drain cleaning and construction, and retention wall construction.

• Inspected and certified completed work.

• Provided monthly and intermittent reports to the Superintendent of Roads and Works on issues impacting the department within the parish.

• Attended Council planning meetings and Town Hall meetings in the towns with Councilors and Members of Parliament to stay up-to-date on any changes and to address any constituent issues.

• Examined complaints filed with the parish's Roads and Works Department.

• Performed any other responsibilities given by the Superintendent of Roads and Works.

Achievements

• Successfully completed 96% of all projects on time and within budget.

• Reduced the number of complaints filed against the department by 60%.

• Increased employee morale by 20%.

2016-Present

2017 -

Present

H.E.A.R.T. Academy

Part time Lecturer in NCTVET: Business Management and Business Administra- tion : Levels 3 through to 5

Duties and responsibilities :

• Developed and delivered engaging lectures in Business Management and Business Administration, ranging from Levels 3 to 5.

• Created lesson plans and assessments that aligned with NCTVET standards.

• Provided individual support to students to ensure their success in the program.

• Stayed up to date with the latest industry trends and incorporated them into my teaching to provide students with relevant and practical knowledge.

• Inspired and equipped the next generation of business leaders with the skills and knowledge they need to excel in their careers.

2

PATRICK JOHNSON

AREAS OF EXPERTISE AND

TECHNICAL SKILLS

• Strong organizational and man-

agement skills.

• Excellent communication and

interpersonal skills.

• Ability to work independently

and as part of a team.

• Ability to meet deadlines and

work under pressure.

• Attention to detail and accuracy.

• Sales

• Business Development

• Negotiation

• Customer Service

• Team Leadership

• Budgeting

• Financial Analysis

• Problem Solving

• Microsoft Office Suite

• SAP

• Project Management

• Employee Supervision

• Filing

• Report Writing

• Public Speaking

• Teamwork

• Time Management

• Strategic Planning

• Volunteer Management

• Public Relations

• Event Planning

• Financial Analysis

• Team Leadership

• Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Commercial Coordinator— Cemex Ja. Ltd.

Duties and responsibilities :

• Managed all aggregate revenue streams totaling $78,000,000 JMD annually.

• Developed and managed sales strategy, budget, and customer service.

• Negotiated and closed a $320,000 USD per year export agreement to Suriname and a

$1/4 Billion JMD local project deal.

• Established procedures and regulations that saved the firm 15% in waste and pilfering.

• Instrumental in enabling the team to establish and pioneer local sales of Cemex's Hydrat- ed Lime.

• Successfully managed receivable levels and updated the company’s SAP software with daily sales and other relevant data.

• Analyzed daily sales data and effectively connected with clients and suppliers to ensure the team's success.

Achievements

• Increased annual revenue by 15%.

• Reduced waste and pilfering by 15%.

• Pioneered local sales of Cemex's Hydrated Lime.

• Successfully managed all revenue streams totaling $78,000,000 JMD annually. 2011- 2014

Electorial Office Jamaica

Assistant Constituency Manager -Field Operations (2 month contract) : Duties and responsibilities :

• Led preparations for impending elections of 2016, ensuring smooth operations within assigned constituencies.

• Arranged training for over 500 Electors in various capacities, while handling logistics, accommodations, transportation, and food arrangements on the election day.

• Organized and structured management of polling stations and clusters within the division, ensuring efficient election processes.

• Submitted weekly reports on trained personnel assigned to the constituency.

• Attended planning meetings with Constituency staff, Returning Officer, Logistic Coor- dinators, and assigned police personnel.

• Collaborated with EDWRMU Logistic Coordinators, Zonal/Regional Managers, and Deputy Director of Elections to carry out assigned duties. Achievements;

• The election preparations went smoothly with minimal issues in a highly competitive year (2016).

• Recognized for exceptional performance in my role as a Constituency Manager. 2016

PATRICK JOHNSON 3

Voluntary Positions on committees :

PROFESSIONAL EXPERIENCE

The Operations Manager—Junior Achievement Jamaica (NGO)

• Oversee the implementation and management of all programs within a designated geo- graphic area, ensuring excellence in school and business relationships.

• Strategically planned for program growth and expansion, resulting in over 126 schools across Jamaica participating in Junior Achievement programs.

• Recruited and renewed commitments from schools and teachers, including the develop- ment and delivery of presentations to promote Junior Achievement programs.

• Managed and supervised over 3,000 volunteers from companies and organizations within the geographic area, providing exceptional hands-on service and consistently securing new volunteer and funding opportunities.

• Met revenue goals for the geographic area, with contingency plans in place to address any shortfalls.

• Maintained quality and accurate information on volunteers and companies in the geograph- ic area.

• Assisted the Director/CEO with all programs related to the Board of Directors Committee and prepared reports for Board and Committee meetings.

• Increased public awareness of Junior Achievement programs and ensured program quality, expansion, and excellence.

Achievements

• Increased the number of schools participating in Junior Achievement programs by 50%.

• Increased the number of volunteers by 20%.

• Increased revenue by 10%.

• Developed and implemented a new marketing campaign that increased public awareness of Junior Achievement programs by 25%.

2010- 2011

Camp Coordinator,2009 and 2010 –

Christadelphian Youth Bible Camp

Jamaica

PTA Board member, 2009 – 2019:

Mineral Heights Primary School, May

Pen.

Assist Treasurer, 2009 and 2010- Is-

land wide Christadelphian church

Board.

Vice Chairman and Board member,

2017 – 2019: Mineral Heights Primary

School, May Pen, Clarendon, Jamaica

Secretary, 2014 to Present - Island

wide Christadelphian church Board.



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