Sonya Marshell

210-***-****

adxl60@r.postjobfree.com

**** ******* *****

Seguin, TX 78155

OBJECTIVES

I am a dependable & hardworking individual with over 10 years of Consumer Relations and Professional Executive experience coupled with 5 years of Health Information Training and 6 years of Medical Records with experience & knowledge of comprehensive Medical Coding procedures and excellent direct customer service skills.

EDUCATION Associate of Applied Science, Health Information Technology DeVry University, Austin, TX, December 2014

Associate of General Studies, Business Administration Southern University, Shreveport, LA, May 2010 Southern University – Certificate - Supervisor Hospitality and Front Office Managing

EXPERIENCE

Most Recent – Accenture -contractor Modis

11-2-20- Currently working remotely- Job Title - Provider Enrollment Specialist- Job duties include 90% processing applications for Medicaid / Medicare for Performing Providers 10% calling providers for discrepancies on applications or missing requirements for continued processing.

Ciox Health

June 6, 2016 - 10/23/2020 Temp -to– Perm - Resigned Ciox Health - Austin Tx transfer / – Contract /Permanent position since Jan 2016 – 10/23/2020

Client Rep Specialist I *Processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy * safeguard and protect the patient right to privacy * compliance with the request, authorization, company policy and HIPAA regulations *Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner. Date stamps all requests and highlights pertinent data to facilitate processing. Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines. Completes release of information requests including retrieving patient medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.

• Southwest Research Institute-San Antonio, TX- General Clerk 3 Temp-2015-2015

Report Generation Group - duties include, uploading test data using specialized programs, *Data entry, converting reports into PDF forms, sending Electronic Data Transmits. *Send final reports to clients. *Billing (using a specialized program), working with Excel spreadsheets, Word & Access databases. *Individual working with Project Leaders on a daily basis.

• Audie Murphy VA- Temporary /Contract San Antonio, TX - Agency - Medical Support Assistant/ General Clerk II 2014-2015 *Performs a full range of duties consumer relations daily, uploading, scanning, data retrieval, scheduling appointments, create / amend print authorizations, receipt, intake, indexing and processing of the health record

• Child Care Services, San Antonio, TX, Temp- 2014-2014 Administrative Associate Consumer Relations, Create, maintain, data entry Collect, index and scan paperwork retrieve missing documents when necessary Direct calls to appropriate individuals Operate office equipment, patient appointment scheduling Use various applications, such as database management or word processing

• Desoto Regional Hospital System, Mansfield, LA, 2010-2013 Medical Records Office Clerk Consumer relations, directing calls to appropriate parties Review records for completeness, accuracy, and compliance with regulations File, Scan and retrieve corporate documents, records, and reports Data entry, demographic characteristics update, history/extent of disease, or treatment into computer • Set up and manage paper or electronic filing systems, • Retrieve patient medical records for physicians, technicians, or other medical personnel

• Forcht Wade Correction Center, Keithville, LA, 2008-2009 Administrator Coordinator III • Prepare invoices, reports, memos, letters, and other documents, using word processing, spreadsheet, or databases • Consumer relations, screen, or forward calls, providing information • Perform general office duties, such as ordering supplies and maintaining records management database systems •Conduct research, compile data, and prepare papers for consideration by management

• Christian Center Church, Shreveport, LA, 2000-2008 Senior Pastor Secretary / School Secretary • Perform consumer relations administrative support tasks, such as proofreading and transcribing handwritten information • Schedule /appointments, customers, or supervisors • Operation of all office equipment • Open, sort, and distribute incoming correspondence, including faxes and email

• Skills

Records Management, Medical Terminology, Twist-Software, ICD-9, ICD-10, HIPAA Regulations, Microsoft Office, Microsoft Publisher, VISTA Programs, Outlook, HealthSource, Compass.

also,TEXAS STATE NOTARY