Operations Manager Customer Service
Resume:
●Adam Spradley
Why settle for ordinary when you can be EXTRA-ordinary in all things
************@*****.***
************@******.***
Summary
I'm ready to push my personal limitations and become a integral part of an organization that strives to take its employees and itself to the top. To myself and the managers, owners, professionals, colleagues, clients and subordinates; I have had the pleasure to work with these past years, I have if nothing else, proven beyond any doubt my abilities to grow, learn, adapt, analyze, conquer, complete and most importantly lead. The ability to LEAD people is a talent for beyond any others and most awarding due to the immense sensation of gratitude you get by receiving recognition from uppers and respect from followers in all aspects of life, not just business. Of that talent I am very proud. Working for so long as Regional Operations Manager at my last employer, provided to me the experience in many compartments of industry and constructions services business' of which
I can and have excelled always. But that has been, I want to move on to what will be, my future! I need a challenge and I aim to be apart of something that isn't only mainstream and ordinary; MY next position in career management needs to be something extraordinary as even more fulfilling. I have held positions in Field tech, labor in and for multiple Cost center locations I have grown to Manage in all aspects of Regional and Field Operations, Safety and EHS, Quality Assurance, Administrative Duties any and all, Sales and Service, Site Operations, Estimations and Bid Entry, for many nuclear and non nuclear client needs. Successfully completing all projects awarded and managed. So what are you waiting for, CHALLENGE Me, let me make a difference.
Experience
Seeking a challenge
Wherever Life Takes Me, LLC.
July 2015 - Present
In the past months I have been taking care of some things I had been putting off, as well as trying to find my direction for the next 30+ years. I don't want to settle for less than I know I am capable of finding.
Regional Account Manager
Superheat FGH Services, Inc.
January 2014 - September 2014 (8 months)
All around heat treat, stress relief including providing training, procedures (if required) equipment and oversight, QA Management of Heat Treatment processes; to large and small projects around the world. Continuing the responsibility of keeping the client satisfied. Responsible for the estimating and account management of projects completed for two of the largest utilities in the United States, Southern Company and Duke Energy, and many more Fabricators, Contractors, and utilities oil and chemical industry. Past experience with the company serving 8 years as regional operations manager has given me the experience needed to effectively bid projects that can be done most effectively and still maintaining quality and safety standards of the highest regard. Changing the industry one quote at a time. Also capable of analyzing and determining needs ahead of time during the quoting process, so that their are no surprises when it comes time for the job to be completed. Capable of offering multi service bids with industry partners in welding, machining and more.
Regional Operations Manager
Superheat FGH Technologies, Inc.
January 2006 - February 2014 (8 years 1 month)
Responsible for maintaining up to and exceeding 20,000,000.00 in sales throughout my region and being characterized as a professional organization with the customers needs in mind, while serving as the Senior Operations Manager in the company. responsible for operations in the Southeast and Gulf Coast regions of the United States, including Texas. This massive region was 12 states and the Caribbean. Successfully managed a total staff of over 70 employees (9 office administrative professionals and 70 field technicians). The area is vastly made up
of Nuclear, Coal/Gas Power, and Refining industries. Oversaw Operations for Power Maintenance/ New Construction for all major utility owners, contractors, and fabricators (Duke Energy, Southern Company, Progress Energy, JV Industrial, Washington Group, Bechtel, Fluor and SGT just to name a few).
Core Responsibilities:
Client account management
Inventory control
Budget development
Background in Nuclear Maintenance and Oil and Energy
Staff training/development
Compensation/benefits management
Employee scheduling
QA program development and execution
Performance Evaluations
Problem Resolution
Quality Management
Risk Assessment
Execution/Management
HSE Competent
Safety Training and adherence
Safe work enforcement
Consistently meet goals
Cross-functional team management
Staff development/KPIs
Salary structure/compensation analysis
Customer Relations/Service
Multi-Million Dollar P&L Management
Operations Startup
PC Competent
Product Development
Revenue and Market Expansion
Contract Negotiations
Budget Analysis/Forecasts and Development
Change Implementation
Inventory Control/Management
Project Manager
Superheat FGH Services
April 2002 - April 2006 (4 years)
My Responsibilities included all the internal and external workings of Nuclear, Natural Gas, and Coal Fired Power Plant jobs. This position held just before being promoted to Operations Manager due to the excellent skill for Management and Customer Service on, during and after projects.
Sales Coordinator
US Tobacco, Inc.
November 1997 - April 2001 (3 years 5 months)
Coordinated with 735 accounts to insure quality control of product was considered above all else.
Education
University of South Carolina-Aiken
Business, Marketing, 1997 - 2002
W Wyman King Academy
High School Diploma, College Prep, 1982 - 1997
Honors and Awards
Level T3 Certified Heat Treatment TrainerTravel, Photography, Bowling, Golfing, Nascar, Pro Sports, College
Football, Hiking, Adventure, Work Travel, New Opportunities within a growing Company
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Adam Spradley
Why settle for ordinary when you can be EXTRA-ordinary in all things
************@*****.***
Contact Adam on LinkedIn
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